Janesia Wilson

Lawrenceville, GA *****

ad4zo8@r.postjobfree.com

+1-470-***-****

Work Experience

Turbo Tax - Remote Tax Support Specialist/Customer Services Intuit - Lawrenceville, GA

December 2018 to Present

ProSeries - Product Support/Tech Support

· Assisting callers with tax preparation, and explain calculations.

· Operating multiple onscreen programs at one time.

· Assist with tax forms instructions, publications, and articles.

· Assist in problem solving and program issues.

· Assist customers with login and software navigation issues.

· Able to troubleshoot different situations with customer documents.

· Turbo Tax/Apps assistance when needed.

Volunteer

Women’s Resources Incorporated - Norcross/Atlanta GA August 2012 to Present

· Feeding less fortunate

· Serving the food

· Helping ladies of the organization (Preparing, setting up, Cooking, Cleaning Up) ABS Assistant Team Lead

Absolute Building Solutions - Lawrenceville, GA

January 2021 to December 2023

· Responsible for training temp employees on company safety policies, 5s taping procedure.

· Responsible for inspecting completed floor projects..

· Oversee the completion of placement and preparation of office appliances, and fixtures. NPSG/Amazon Project Mgr Trainee Assistant

People Ready - Lawrenceville, GA

January 2019 to December 2020

· Able to apply 5s marking tape according to guideline specification.

· Reading and working with the CAD program.

· Using manual and electric hand tools

· Operating scissor lift, and automatic floor scrubber cleaning machine. Carrol Daniels – Construction Laborer

· Assist crew in ground hazard clean up.

· Directional signage assistant.

· Responsible for cleaning surfaces for new projects. Customer Service /Assistant Mgt Lead

Kids to Kids - Johns Creek, GA

June 2018 to January 2019

· Assist potential customers with selling their merchandise.

· Reconcile end of the day sales.

· Separate clothing inventory to be priced for the sales floor.

· Inspect and review all electronics for re-sale.

Education

Physical Therapist

University of North Georgia - Dahlonega, Georgia, US 2020

Meadowcreek High School - Norcross, Georgia, US

May 2016

Skills

• QuickBooks

• Microsoft Excel

• CAD

• 5S

• AutoCAD

• Software Troubleshooting

• Assembly

• Forklift

• Mechanical knowledge

• Manufacturing

• Hand tools

• Construction

• Heavy lifting

• Customer service

• Quality control

• Organizational skills

• Bluebeam

• Driving

• Warehouse experience

• Precision measuring instruments

• Power tools

• Communication skills

• Computer skills

• Math

• Restaurant experience

• Food service

• Meal preparation

• Knife skills

• Culinary experience

Certifications and Licenses

Forklift Certification

Driver's License

Electric Pallet Jack Certification

Double jack

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