Noel B. Booth

*** ******** **** *****: 601-***-****

Carson, Mississippi 39427 Email: ad4znx@r.postjobfree.com

Areas of Expertise

I am an experienced Store Manager responsible for the providing employee’s clear guidelines to meet target goals, security, sales and inventory control, and customer service level, of retail.

The role includes educating personnel to achieve exceptional levels of customer service, sales production strategies, monitoring and mentoring to improve employee performance, and attaining company goals and standards.

Work Experience

Store Manager

October 2022 – Present

City Gear – Hattiesburg, MS

Oversee and is responsible for the store’s sales efforts in each department in the store.

Supervises the store’s overall operation to ensure efficiency and profitability.

Enforces, conveys, and upholds City Gear’s policies, goals, and standard to the store’s sales team.

Communicates with District Manager and Regional Manager to uphold company’s standards.

Establish sales plan, customer service needs, sales associate training and organizational tasks to meet daily goals.

Set store sales and profitability goals, execution plans to achieve goals.

Create meaningful customer experience that converts to sales, charity donations, and new credit card holders.

Establish sales goals, manage budgets devise sales forecasts consistently maximizing sales and increases unit per transactions.

Store Manager

April 2017 – January 2022

Sunglass Hut – Hattiesburg, MS

Oversee all daily functions of the store, including selling, coaching, recruiting, merchandising, and performing maintenance and inventory control.

Establish sales plan, customer service needs, sales associate training and organizational task to meet daily goals.

Set store sales and profitability goals, execution plans to achieve goals.

Create meaningful customer experience that converts to sales, charity donations, and new credit card holders.

Establish sales goals manage budgets devise sales forecasts consistently maximizing sales and increases unit per transactions.

Store Manager II

March 2016 – April 2017

Pier 1 Imports – Hattiesburg, MS

Direct sales floor activities ensuring excellence in customer service and resolving store level problems.

Establish sales goals manage budgets devise sales forecasts consistently maximizing sales and credit card applications.

Oversee personnel management interviewing, recruiting, training, mentoring/coaching, and evaluating.

Manage merchandise selection window displays and stocking.

Applied customer service strategies that improved shrink percentage.

Customer Service Representative

April 2015 - January 2016

General Dynamics Corporation- Hattiesburg, MS

Provide knowledgeable responses to telephone questions in a courteous and professional manner.

Read pre-scripted responses to provide basic general and claims specific information.

Provided a general background of healthcare when taking calls about application processes and Medicare enrollment guidelines.

Followed established and document policies and standard operating procedures such as timesheet, adhering to privacy rules, and responding to numerous phone inquiries.

Utilized standard technology such as telephone, email, and web browsers to perform job duties.

Assisted callers with completing online applications and submitting application electronically to pan provider for processing.

Retail Sales Specialist

January 2014 – March 2015

Dillard’s – Hattiesburg, MS

Responsible for welcoming and helping customers in locating their requirements and fashion desires.

Handling tasks of stocking and managing merchandise of the store in an organized manner.

Showing new arrivals to customers and processing with payment, meeting sales quota, and achieving daily credit card application goals.

Assistant Store Manager

May 2013 – January 2014

New York and Company – Hattiesburg, MS

Supervised the actions of ten employees, and observed employees’ actions within the various departments.

Maintained the customer’s experience through team member interaction and store’s presentation.

Execution of company merchandising and maintain sales quota through inside sales at retail store on a daily basis.

Matched purchase orders with invoices and recorded the necessary information.

Communicated with customers, employees and other individuals to answer questions and explain information.

Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and customers as necessary.

Supervisor

June 2011 – May 2013

Charlotte Russe – Hattiesburg, MS

Hired trained and coached staff to ensure maximum performance within the store.

Developed new and low performing sales associates educating on sales methodologies as they applied to store offerings.

Supported sales floor by implementing process improvements.

Led Service Desk team in handling returns exchanges and complaints.

Cashier

March 2009- May 2011

Walmart – Petal, MS

Handled cash transactions with customers.

Scanned goods and collect payments.

Resolved customers’ complaints guided customers and provided relevant information.

Greeted customers when entering and leaving the work facility.

Maintained a clean work environment.

Education

Bassfield High School

Bassfield, Mississippi, USA

Graduated with 3.8 GPA

Jefferson Davis County Vocational School

Bassfield, Mississippi, USA

Graduated with 3.8 GPA

Business Technology

Completed training: Professional Prospecting Skills, Selling Skills and Techniques, Consultative Selling, Computer database, and other related coursework.

University of Southern Mississippi

Hattiesburg, Mississippi, USA

Liberal Art Studies

Simply the Best Kare

Hattiesburg, MS, USA

Certified Nurse Assistant

References

Vanessa Brown 601-***-**** Carver Elementary, Lead Teacher

Shannia Dozier 601-***-**** Walthall County School District, Speech Pathologist

Dominique McCarty 601-***-**** Ulta Beauty, General Manager

Shlissa Porter 601-***-**** General Dynamics, Supervisor

Contact this candidate