Monique V. Gore

*** ****** **. ******** ** ***** 757-***-**** ad4zno@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Assistant Director, Humanity Learning Center, Suffolk, VA August 2013-March 2024

• Responsible for the overall management of operations for day support facility

• Successfully coordinated and supported all activities of the agency

• Performed periodic rounds of the facility to interact with department staff, customers and visitors; to observe facility and interactions.

• Successfully managed budget while bringing the agency out of a deficit

• Audited paperwork and documentation to ensure compliance with all governing bodies at the local, state, and federal level, including Medicaid. Lead Medication Aide, Better Care Family Homes, Suffolk VA March 2012-March 2024

• Obtained vitals, collected lab samples, recorded glucose checks, and charted all patient information properly

• Ensured that all medication was given properly in a timely matter, prescribed new medication orders to residents’ MAR, and audited medication carts on a routine basis.

• Assisted with clients daily living skills and encouraged independent living skills corresponding with client’s ability to complete.

• Completed documentation on residents’ personal health information and behaviors for incoming shifts and treatment

• Communicated with physicians on progress and changes of residents EDUCATIONAL EXPERIENCE

P.D. Pruden, Suffolk, VA 2009

General Equivalency Diploma

CERTIFICATIONS/SKILLS

• Professional Certifications: PCA, Medication Aide, CPR and First Aid, Food Handlers

• Quality Assurance and Risk Management experience

• Regulatory compliance

• Project management skills

• Data management experience

• Excellent written and verbal communication and interpersonal skills

• Time management and organizational skills

• Ability to easily build rapport across agency and with external stakeholders

• Able to work effectively across functional areas in a collaborative environment

• Excellent at managing multiple tasks with competing timelines

• Software Experience: Electronic Medical Records, Microsoft Office Applications, internet- based applications