Customer Service Front Desk
Resume:
KHIM CAROL A. DELA CRUZ
Brgy. San Francisco Nagcarlan, Laguna
***************@*****.***/ *****************@*****.***
OBJECTIVE I have strong customer service orientation and ability to interface with all levels of the organization and external customers. I have the ability to encourage others and build strong work ethics. I ensure client’s right to privacy and maintained confidentially while working with client’s files.
PROFESSIONAL HISTORY
Pagliacci Sapore Italiano
June 12, 2013-Jan.25, 2014
Server
Assist guest in order selection by promoting specific menu items and specials. Respond to inquiries regarding meal preparation and service. Coordinate with kitchen staff to ensure timely and accurate order preparation. Regularly follow-up with guest tables and promptly fulfill additional request.
Bayview Park Hotel Manila (Coffee Shop)
August 1, 2010 - May 30, 2011
January 28, 2008 - April 26, 2009
November 2, 2011- February 28, 2013
Receptionist
Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
Receiving and forwarding calls
Cashier
Process customer payments by cash, debit gift, and credit cards
Doing daily sales report and function/event guest check
Take to-go orders by phone and in-person
Fill in for hosts as needed and assist with dining room arrangement
Server
Frequently assisted colleagues during rush periods to foster/promote teamwork while providing exceptional service and guest dining experience
Significantly increased guest check averages by promoting specialty items and wine selections
Trained newly hired hosts/interns in providing excellent customer service and conflict resolution techniques
Manila Pavilion Hotel - Rotisserie (Fine Dining Restaurant) - Receptionist
May 1, 2007- October 6, 2007
Shangri- La Hotel Makati
(F&B Attendant)
Banquet server which attends to guest request
Doing mis en place and buzzing empty plates and glasses
EDUCATIONAL HISTORY
Diploma of Science in Hotel and Restaurant Management
Montessori Professional College
2004-2006
St. Mary’s Academy
2000-2004
San Francisco Elementary School
1994-2000
Basic Safety Course with PSSR
Magsaysay Training Center
May 8,2009-May 16,2009
Basic Call Center & ESL Training
Clairvoyance Academy
June 1-June 30,2021
SKILLS
An aggressive self-starter who can work both independently or as part of a team
Willing to invest time and effort to complete certain responsibilities
Can assume challenging roles
Highly skilled person with skills in delegating tasks, team building, and creating positive customer experiences
CHARACTER REFERENCE
Mr. Melchor Solleza-091********
Ms.Rodalyn Marquez-091********
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