KHIM CAROL A. DELA CRUZ

Brgy. San Francisco Nagcarlan, Laguna

091********/096********

ad4znj@r.postjobfree.com/ ad4znj@r.postjobfree.com

OBJECTIVE I have strong customer service orientation and ability to interface with all levels of the organization and external customers. I have the ability to encourage others and build strong work ethics. I ensure client’s right to privacy and maintained confidentially while working with client’s files.

PROFESSIONAL HISTORY

Pagliacci Sapore Italiano

June 12, 2013-Jan.25, 2014

Server

Assist guest in order selection by promoting specific menu items and specials. Respond to inquiries regarding meal preparation and service. Coordinate with kitchen staff to ensure timely and accurate order preparation. Regularly follow-up with guest tables and promptly fulfill additional request.

Bayview Park Hotel Manila (Coffee Shop)

August 1, 2010 - May 30, 2011

January 28, 2008 - April 26, 2009

November 2, 2011- February 28, 2013

Receptionist

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately

Receiving and forwarding calls

Cashier

Process customer payments by cash, debit gift, and credit cards

Doing daily sales report and function/event guest check

Take to-go orders by phone and in-person

Fill in for hosts as needed and assist with dining room arrangement

Server

Frequently assisted colleagues during rush periods to foster/promote teamwork while providing exceptional service and guest dining experience

Significantly increased guest check averages by promoting specialty items and wine selections

Trained newly hired hosts/interns in providing excellent customer service and conflict resolution techniques

Manila Pavilion Hotel - Rotisserie (Fine Dining Restaurant) - Receptionist

May 1, 2007- October 6, 2007

Shangri- La Hotel Makati

(F&B Attendant)

Banquet server which attends to guest request

Doing mis en place and buzzing empty plates and glasses

EDUCATIONAL HISTORY

Diploma of Science in Hotel and Restaurant Management

Montessori Professional College

2004-2006

St. Mary’s Academy

2000-2004

San Francisco Elementary School

1994-2000

Basic Safety Course with PSSR

Magsaysay Training Center

May 8,2009-May 16,2009

Basic Call Center & ESL Training

Clairvoyance Academy

June 1-June 30,2021

SKILLS

An aggressive self-starter who can work both independently or as part of a team

Willing to invest time and effort to complete certain responsibilities

Can assume challenging roles

Highly skilled person with skills in delegating tasks, team building, and creating positive customer experiences

CHARACTER REFERENCE

Mr. Melchor Solleza-091********

Ms.Rodalyn Marquez-091********

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