KENDALL FOYE

Brooklyn, NY ***** 646-***-**** ad4zmf@r.postjobfree.com WWW: Bold Profile

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

EPIC SYSTEM

CERNER SYSTEM

IDX BILLING

EAGLE BILLING

Front desk operations

Front desk assistance

Front desk management

Front desk experience

Medical Secretary, 09/2022 - 03/2024

Weill Cornell Medicine – New York, NY

Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application. Monitors schedules for wait list, re-schedules and cancellations. Assist with coordination of follow-up care including scheduling laboratory/diagnostic tests and prescriptions requests.

Maintains physicians administrative (research academic) and clinical/surgical schedules. Prepares charges and payments for submission to the billing office. Identifies delinquent accounts for collection activities. Review status of accounts with physician to determine next steps.

Assist with physicians research activities, if applicable. Kept information confidential and followed HIPAA guidelines to maintain patient trust. Organized paperwork such as charts and reports for office and patient needs. Front Desk Registrar/Front Desk Practice Associate, 10/1994 - 07/2022 The Mount Sinai Hospital – 1 Gustave L. Levy Place, New York, NY 10029-6574 Maintained cleanliness and organization of front desk area. Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Clerical Data Entry

Registered Patient Appointments

Scheduling/Rescheduled and confirmed Appointments. Insurance Verification

Collected Clinic Copayments

Billing/ Closed Out Clinical Visits

Scheduled CT Scans & Radiology

EPIC and CERNER User Experience

High School Diploma: 06/1993

Bishop Loughlin Memorial High School - Brooklyn, NY EDUCATION

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