Professional Profile: Accomplished and highly skilled operations analytics professional with experience supporting the needs of management and a team of professionals. Demonstrated capabilities include project management, extensive communication, reporting and performing as a liaison to internal department personnel and outside clients. A well-organized, detail and deadline-oriented self-starter, who handles multi-tasking effectively and provides a superior level of service to internal and external clients.

Work Experience

Kyriba Corp. June 2021 - Present

●Crafts responses to solicitations, RFXs, and other inquiries which directly result in revenue for the company.

●Maintains and moderates a library of proposal responses (utilizing RFPIO)

●Works against deadlines to complete projects in a fast-paced environment

●Develops best practices to enable the Sales Team to increase Proposal Win Rates

●Handles multiple projects and tasks; able to prioritize and complete multiple tasks on time

G Treasury SS, LLC January 2018 – June 2020

RFP Specialist

●Responsible for the coordination, creation, and delivery of Request for Proposals (RFPs), Request for Information (RFIs), and Information Technology Questionnaires (ITQs) from sales prospects with the primary purpose of increasing win rates

●Tracked and managed multiple projects and due dates

●Ensured content is specific for the intended audience, presented in one consistent voice and style and is error free

●Developed an overall strategy and coordinate efforts across the business for responding to request

●Developed and maintained a response library utilizing Loopio.com

●Tracked and managed company-wide user access to Loopio.com

●Worked with Marketing team to maintain consistent messaging and formatting for sales documentation

●Worked with Technical Writer to keep existing supporting documentation up to date

Reval.com, Inc. June 2014 – January 2018

Global Senior Sales Operations Analyst

●Coordinated all inbound requests, managing contributors.

●Utilized existing data libraries while working to constantly ensure any new queries/responses were captured.

●Completed and submitted written proposals and presentations utilizing standardized processes and department templates.

●Collaborated with the Sales and Solution Consultants team and Marketing team to determine strategic approach including persuasive content.

●Established workflow to ensure that timelines were met.

●Developed a framework based on the inquiries in the Request for Proposal and strategy established by the Regional Sales Director.

●Thoroughly reviewed documents for cohesiveness of responses, content flow and organization, syntax/grammar and format specifications.

●Liaised with various internal departments to obtain accurate responses for RFPs/RFIs/RFQs/ITQs.

●Proficiently managed multiple project-oriented tasks effectively, prioritizing multiple projects and working independently in a team-oriented environment.

●Organized and maintained electronic RFP/RFI files on company platform (i.e. SharePoint, OneDrive, Corporate shared network drives, etc.).

●Printed, collated, bounded, packaged, and sent proposals as per specifications.

●Liaised with Legal department regarding drafting of legal contracts.

●Provided regular detailed metrics and analysis utilizing SalesForce.com, assisted with monthly and quarterly reconciliation and reporting.

Selected Accomplishments at Reval.com, Inc.

2016 Sales Key Contributor

Contributed to achieving new client business from over 10% of Proposals submitted in 2016.

2015 Sales Operations & RFP Coordination Top Performer

Contributed to achieving $900K out of a total $1.2M in Q1 2015 for new client business.

Adecco Group North America June 2008 – June 2014

Corporate Legal Administrative Assistant

●Provided direct administrative support to Managing Counsel and staff of attorneys.

●Facilitated complex schedule; arranged frequent conference calls and maintained contact list through MS Outlook

●Arranged on-site and off-site meetings; responsible for ensuring all details are secure and pertinent material is on-hand for Managing Counsel to conduct or attend

●Coordinated and managed logistics for domestic travel, including booking hotels and point-to-point transportation

●Processed business and travel expenses for Manger and direct reports using expense reporting system.

●Oversaw a high volume of confidential information; maintained docket system for over 2,000 in-take matters annually.

●Managed file and database system maintenance utilizing Stars Enterprise, Serengeti/WestLaw, and CT Advantage.

●Prepared cover letters and memos, drafted interrogatories.

●Formatted, transcribed, proofread and edited MS PowerPoint presentations.

●Prioritized and managed multiple projects simultaneously and followed through to resolve issues that arose.

●Maintained strong working relationships by responding promptly to internal and external company/departmental inquiries.

●Communicated with opposing and/or outside counsel, state and local agencies, corporate management and executives regarding all litigation and employment matters.

●Initiated settlement check process and distribution; obtained fully executed agreement(s) and tax form(s).

●Generated quarterly reports reflecting legal liabilities exposure and financial risk assessment.

Northwell Health September 2007 – May 2008

Corporate Finance Department – Account Management Representative

●Operated high volume phone system taking approximately 80 calls per day; complied with HIPAA while providing customer service.

●Managed patient accounts receivable including credit calculation and negotiating monthly payment agreements.

●Communicated with physicians to clarify billing information including proper medical coding, physician services agreements, and medical record information.

●Acted as liaison with insurance companies to verify claims, deductibles, denials, and insurance eligibility coverage.

●Analyzed correspondence from insurance companies to apply appropriate payments to patient accounts.

NES Healthcare Group February 2005 – September 2007

Account Manager January 2007 – September 2007

●Created and maintained physician schedules for 60 physicians.

●Managed physician weekly payroll records through WinPCS software.

●Communicated with Medical Directors and Hospital Administrators to understand staffing needs.

●Prepared Account Management Reports and Surveys reflecting ER staff levels, pay rates, bill rates, and monthly revenue from hospital accounts.

Physician Recruiter February 2005 – January 2007

●Sourced physicians via cold-calls, mass-mailings, advertised in the AJEM, AAFP and AIM, as well as internet job boards including CareerBuilder and Monster.

●Distributed and maintained application processes utilizing ATS System.

●Developed standard recruitment progress report spreadsheet reflecting status of each position and candidates in process.

●Verified physician credentials insuring compliance within healthcare regulations.

●Consulted with Medical Directors and Hospital Administrators to prepare employment contracts confirming salary, start date, insurance risk and liability clause.

●Managed orientation process including new hire paperwork, assignment details, time entry system instructions, and fully executed copy of the Physician Employment Agreement.

Computer Skills/Software Knowledge

●MS Word

●MS Excel

●MS PowerPoint

●MS Outlook

●Typing: 75WPM

Education

Concordia College, Bronxville, NY Graduated December 2004

Bachelor of Science Degree in Business

References available upon request.

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