KD

KATHRYN DUCK

ad4zkq@r.postjobfree.com 321-***-**** Palm Bay, FL 32909 WWW: Bold Profile

Goal-oriented Software Consultant with 2 years of experience in planning and managing the implementation of software for Dental Industry and clients. Talented at performing system analysis and design and configuring, testing and integrating data management systems. Organized and efficient with excellent communication skills. Software Configuration

Mobile Application Development

Business Requirements Gathering

Project Management

Administrative Tasks

Leisure Travel

International Reservations

Self Employed Services Grant-Valkaria,

FL

Software Consultant

01/1996 - 01/1998

Managed multiple projects simultaneously while meeting deadlines. Supported customers understanding of Henry Schein Order Entry Software.

Assisted customers in troubleshooting complex issues related to software applications.

Conducted system analysis, debugging, testing and maintenance of existing systems.

Gathered and analyzed customer feedback to improve product design and functionality.

Monitored application performance post-deployment and provided bug fixes as needed.

Provided technical advice to clients on software solutions and services. Atlantic Travel Company Melbourne, FL

Outside Sales

05/1989 - 06/1991

Created itineraries for customers, including flight bookings, car rentals and hotel reservations.

Assisted customers in making changes to existing itineraries or canceling trips.

Prepared itineraries to deliver travel arrangements to clients. Developed customized travel plans to meet customer needs and preferences.

Resolved any issues related to travel plans and services. Provided customers with detailed information about travel destinations and packages.

Responded promptly to clients regarding visa, passport and security inquiries.

Responded promptly to customer inquiries via phone, email or in-person contact.

Summary

Skills

Experience

Education and Training

Seminole Community College Lake Mary, FL

Associate of Science

12/1979

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