Margaret Sco

Chicago, IL *****

773-***-****

mdsco ad4zkk@r.postjobfree.com

Qualifica ons

Exemplary customer service skills while working with companies that have provided me the opportunity to grow, advance and u lize my supervisory skills.

Educa on

MacMurray College-Associate of Applied Science (Food Service Technology) MacMurray College-Associate of Applied Science (Business Management) MacMurray College-Associate of General Studies

Experience

2021-Present Paper Source- Personalized Shop Call Center Display passion for the company's brand and its products that ensure a smooth front end customer experience. Connect with every customer by gree ng them warmly, asking open-ended ques ons and engaging them in product related conversa ons over the telephone.

2016-2021 Hornblower Cruises- Call Center Team Lead Vividly describe products, accurately answer ques ons, and persuade guests to make purchases while maintaining an upbeat a tude. Also, lead the Quality Assurance Program by scoring calls and coaching agents. 2014-2015 Crown Services Staffing Agency (Luster Products)- Packer Packing orders in a warehouse and distribu on center environment to be shipped to retailers and customers. 2006-2014 Jewel/Osco Grocers- Fuel Sta on Assistant Mgr . Accommodate customers with purchases. Maintain fuel sta ons (cash registers, computers, veeder root, fuel pumps and etc.) keeping codes up to date while being compliant with the city and state. 2003-2006 Jewel/Osco Grocers- Bakery Clerk Responsible for se ng, baking, slicing and packaging products for the customer’s purchase. Also sugges ve selling, inventory and supply control, take orders, as well as mo va ng and se ng examples for associates in the store as well as the department. References: Available upon request