Project Manager

SHANAN JONES

Claremore, United States ***** 602-***-**** ************@*****.*** WWW: Bold Profile Websites, Portfolios, Profiles

www.linkedin.com/in/shananjones-61966a50

Professional Summary

Enjoy working with the public. Not afraid to take on new challenges. Self starter and confident in my abilities to perform any job with little to no supervision. Willing to travel as needed. Accurate Applications Analyst proficient in designing and building new applications and modules to accommodate business requirements. A methodical and competent professional with software optimization and troubleshooting expertise. Eager to apply these talents and a superior work ethic to a new position. Compliant Application Specialist with an innovative mind and sound knowledge of IT systems. Excellent in managing a team and delegating work. Experience handling complex and problematic situations with analytical thinking and patience. Skills

Payroll Human Resources

ADP Payroll Customer Support

Application Analysis Business process improvement

Complex Problem-Solving End-User Training

Software Development Data Management

Network Administration System Documentation

Application Development Configuration Management

Work History

PetSmart - 4 yrs 8 mos

Application Analyst - Labor - Claremore 08/2019 to 04/2024 Support creation of business requirements and functional design specifications Identify gaps between business requirements and application capabilities and recommend options

Actively engages with a team of developers, architects, and analysts in delivering business requirements, technical requirements and testing for the implemented functionalities Work closely with business throughout the project to ensure solution meets business needs Understands business operations in detail; knowledgeable of current and possible future practices, trends, and information affecting multiple business functions and aspects of how it relate to other areas

Ensures appropriate IT teams are engaged in the solution so all effected systems are included Influences technical solution

Identifies gaps between technical solution/application capabilities/business requests, and negotiates resolution

Guide vendor partners to ensure deliverables are high quality, on time, and meet the business needs

Ensure that proposed system changes are supported by application vendor Evaluate, coordinate and/or applies vendor package and software tool upgrades and patches Ability to engage business and extract requirements that may or may not be stated directly Ability to resolve issues quickly and accept responsibility for resolution Support creation and implementation of quality assurance strategy, approach, and detailed plan

Create and execute test plans, cases and scripts; establish and manage acceptance criteria, identifies defects and works to a resolution with developers and business teams. City of Mesa - 3 yrs 4 mos

Time and Labor Specialist - Mesa 09/2015 to 01/2019 Responsible for performing variety of assignments involving public contact work of specialized nature

Responsible for administering, monitoring, and /or implementing program, process, or functional area specific to area of assignment

Possess technical knowledge related to program; have ability to explain and interpret information; and exercise independent judgment in disposition of routine matters Supervising clerical personnel and performing duties requiring exposure to City's accounting system

Supervises and evaluates work of clerical staff (by assignment) Resolves procedural, operational, and other work-related problems Coordinates work activities and program functions with outside agencies and other City departments

Researches, analyzes, and compiles data for various reports Comprehends, makes inferences from, and interprets written materials, including department policies, procedures, standards, correspondence, and computer software manuals, as well as layouts or other visual aids

Develops policies, procedures and performance goals related to assignment Performs mathematical calculations or financial and cost analyses Learned job-related material through on-the-job training and in classroom settings Kronos Expert - upgraded system from v6.2 to v8.3

Strong knowledge of principles and practices of office management and equipment used; research techniques and methods of report presentation Configuration changes to Kronos, develop and deliver timekeeping training, complete historical edits on employees' timecards

Manages Kronos Mobile applications and web-site design and all enrollment into Mobile site page and program

Performs complex configuration changes to Kronos, develops and delivers timekeeping training, and completes historical corrections.

Freelance - 0 yrs 10 mos

Kronos Consultant - Phoenix 11/2014 to 09/2015

Conducted various customer/site related tasks such as implementing data collection devices, implementing software in multi-vendor environments, performing business rule analysis, configuring software applications, conducting application orientation for customers, analyzing enhanced requirements and creating process documentation, diagrams, and feature specifications

Understood and configured base level (non-complex) software interfacing products Consulted with customers on system configuration, industry-specific features, and system processes and procedures

Continued to learn and understand Kronos' product line through self-study, classroom training, and web virtual training

Communicated with customers in timely, professional manner and escalated issues to Project Manager as necessary

Portrayed positive, proactive, and professional work ethic to customer and people interacted with on daily basis.

Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.

Evaluated client needs and expectations, establishing clear goals for each consulting engagement.

Managed client relationships through regular check-ins and updates on project progress. Created and developed detailed work plans to meet business priorities and deadlines. Implemented best practices to optimize clients'' organizational performance, leading to improved operational efficiency.

Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.

Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.

Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.

Analyzed data sets to identify trends and opportunities for process improvements within client organizations.

Implemented practices and procedures to reduce expenditures and increase savings. Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.

HyBridge Solutions, Inc. - 0 yrs 9 mos

Kronos Consultant - Phoenix 02/2014 to 11/2014

Conducted customer/site related tasks:

Implement data collection devices

Implement software in multi-vendor environments

Perform business rule analysis

Configure software applications

Conduct application orientation for customers

Analyze enhanced requirements and create process documentation, diagrams and feature specifications

Understand and configure base level (non-complex) software interfacing products Consult with customers on system configuration, industry specific features and system processes and procedures

Continued to learn and understand Kronos' product line through self-study, classroom training and Web Virtual Training.

Spent time, weekly, reviewing Kronos Community Web Site to use tools available to enhance my knowledge of products, research questions, and keep abreast of company developments

(technical and non-technical)

Communicated with customers in timely, professional manor and escalated issues to Project Manager as necessary.

Portrayed positive, proactive and professional work ethic to customer and people I interacted with on daily basis.

Evaluated client needs and expectations, establishing clear goals for each consulting engagement.

Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.

Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.

Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.

Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.

Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.

Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.

Designed tailored training programs for employees at various levels within organization, boosting overall skillsets.

Supported clients with business analysis, documentation, and data modeling. Phoenix Children's Hospital - 0 yrs 8 mos

Payroll Analyst - Phoenix 06/2013 to 02/2014

Provide lead functionality for portions of payroll processes and coordinates all aspects of payroll for PCH

Maintain all legal documents and comply with federal and state laws Administer child support, garnishments, and levies in accordance with applicable law and/or order of appropriate authority

Analyze timecard accuracy by auditing Kronos data to ensure wage and hour law compliance Directly participate in processing of PCH payroll activities, including oversight of Kronos use, to ensure timely and accurate administration of bi-weekly payroll Coordinate discrepancy reports, journal entries, W-2 wage and tax statements, and treasury management services and interact with representatives of government agencies related to payroll tax and garnishment activities

Followed established payroll policies and procedures and monitor and analyze Kronos timekeeping data

Perform timely and accurate administration of taxes and interact with Federal, State, and Local tax authorities

Maintain strict checks and balances with regard to payroll data While maintaining strict confidentiality

Handled any miscellaneous jobs that come up daily. Republic Services - 4 yrs 6 mos

Kronos Time & Attendance Specialist - Phoenix 11/2008 to 05/2013 Process Payroll

Maintain and create all Security profiles

Maintain and create daily rules, pay period rules, holiday calendar, and pay codes in Kronos 6.1 iSeries

Help build and create Kronos Training Manual

Lead and handle all Webinars classes and instructions for field PA's & Supervisors Process Kronos side of payroll and assist PA's with any issues that come up Ran Lawson reports that pulled in databases into system Part of team that converted entire company from eTime to Kronos 6.1 HTML Gathered Conversion information from field

Clocks and Security

Created spreadsheets and added information for weekly team meetings during conversion Monitored and handled Kronos Support Group tickets Managed Aldon Community Manager Tickets via helpdesk for field Handled all security or profile issues that users had Built and create Kronos Training Manuals for both in house use and field employees Built, create and maintain all pay rules, daily rules, pay codes, and holiday calendar in Kronos Handled all checks from garnishments, tax levy's, creditor's, etc. That either went out with Fed-ex or to AP department Helped build and tested companies Lawson Payroll conversion Going from ADP to in house system - Lawson.

Followed all company policies and procedures to deliver quality work. Developed strong client relationships through consistent communication and attentive service. Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.

Oversaw daily operations of busy office environment, ensuring tasks were completed efficiently and accurately.

Assisted with staff training to enforce quality, safety and sanitation guidelines. Maintained current understanding of market conditions, compliance standards and best practices.

Created and delivered presentations to internal and external stakeholders to showcase work. Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

Generated reports detailing findings and recommendations. Maintained database systems to track and analyze operational data. Education

Associate of Science: Human Resources Management/Personnel Administration, General 01/1999 Butler Community College - El Dorado, KS

Personal Information

Title: Sr. Application Analyst - Labor at PetSmart Awards

Supervisor's Academy

Performance Excellence Program

Certifications

UKG Kronos Training - Dimensions, WFC

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