Call Center Customer Service

Tycuria Bell

Lithonia, GA *****

********@*****.***

+1-912-***-****

Authorized to work in the US for any employer

Work Experience

Forklift Operator/Warehouse

Aggressive lions - Lithonia, GA

June 2023 to Present

Call Center Representative expert

QuickBooks - Stone Mountain, GA

November 2021 to October 2022

Typing call notes

Emailing

Follow up

Shipping and Recieving Clerk

PEIDMONT HOSPITAL - Atlanta, GA

April 2019 to November 2021

Shipping and receiving

Cashier

Chick-fil-A - Stone Mountain, GA

January 2018 to February 2019

Drive thru curbside hospitality

problem solving

eBay Inc - Lithonia, GA

September 2017 to March 2018

i assisted and gave advice by providing by a company to those people who buy or use its products or services using the ebay website I help resolve issues. Education

GED in Nursing

Georgia Piedmont technical college - Decatur, GA

March 2020 to May 2020

Skills

• Customer Service (8 years)

• Call Center (1 year)

• CSR

• Food Service

• Home Care

• Environmental Services

• Warehouse Distribution Experience (Less than 1 year)

• Order Picking

• Load & Unload

• Shipping & Receiving

• Packaging

• Pallet Jack

• Freight Experience

• Cleaning Experience

• Stocking

• Forklift

• Order Picker

• RF Scanner

• Inventory Control

• Assembly

• Hotel experience

• Front desk

• Typing

• Materials handling

• Hospital experience

• Machining

• Floor care

• Pricing

• Warehouse supervisor experience

• Microsoft Word

• Logistics

• Customer service

• Typing

• Software troubleshooting

• Computer networking

• Cash register

• Retail sales

• Sales

• SAP ERP

• ERP systems

• Supervising experience

• Teaching

Certifications and Licenses

Driver's License

Present

Forklift Certification

Present

Pallet Jack Certification

December 2019 to Present

Electric Pallet Jack Certification

December 2019 to Present

Non-CDL Class C

Assessments

Customer focus & orientation — Proficient

December 2021

Responding to customer situations with sensitivity Full results: Proficient

Work motivation — Proficient

January 2021

Level of motivation and discipline applied toward work Full results: Proficient

Forklift safety — Proficient

November 2020

Best practices and safety hazards in forklift operation Full results: Proficient

Work style: Reliability — Completed

January 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Completed

Customer service — Proficient

December 2021

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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