Stephanie Gamm

Sharon, MA ***** ad4zjl@r.postjobfree.com 781-***-****

LinkedIn.com/in/Stephanie-gamm-b75b4213

Human Resources Director

Human-centric, Empathetic and Highly Motivated Human Resources skilled in talent acquisition, employee relations, performance management, and HR policy development. Adept at fostering positive workplace culture and employee engagement. Known for building strong relationships with stakeholders at all levels.

Employer Relations & Investigations

Employee Engagement, DE&I

Superior familiarity with regulations and laws; Senior living/Healthcare HR & Payroll Law, Manufacturing

Training & Development, Succession Planning, Onboarding

Employee Benefits, FMLA, Worker’s Comp, OSHA, ACA, ADA, EEOC

Multi-State Laws & Regulations

Talent Acquisition & Retention Strategy

Employee Champion & Change Champion

Safety, Security Compliance & DOT

EDUCATION

Master of Science in Finance

Northeastern University, Boston, MA

Bachelor of Science in Business Administration & Marketing

Boston University, Boston, MA

Certificate in Human Resources

Fred Pryor Seminars in HR

SHRM member & Northeast HR, Mineral & Zywave

PROFESSIONAL EXPERIENCE

MCC Inc. – Multi-locations & Divisions (Retail, Food Distribution, Wholesale Meat Manufacturing)

Human Resources Director, November 2022 – Present

Key Contributions:

Start-up HR dept: Drafted and implemented Human Resource Policies

Created Compliant Handbook and implemented policies across 3 divisions.

Maintains compliance with federal, state, and local employment laws and regulations and recommends best practices, reviews policies and practices to maintain compliance.

Administer and recommend changes to employee benefits, worker’s compensation, paid time off policies and the retirement plan.

Provide advice and direction to managers relating to human resource policies, disciplinary action and employee relation issues, interprets and advises managers regarding policies, plans and programs such as Paid Time Off, Harassment, Family and Medical leave, and Terminations.

Responsible for unemployment claims and paid family leave claims via MA state portals.

Drafted and recommended HR policy changes to the CEO and advises CEO on employer relation issue that arise.

HRIS: Rolled out employee time clock and setup to integrate with payroll.

Responsible for payroll and correct processing, in addition to making changes to improve efficiency and maintain compliance.

Created job descriptions and developed pay grades and pay ranges after generating a compensation matrix to ensure competitive rates and equal pay.

Drafted performance review process and trained managers on conducting reviews.

Conduct onboarding and offboarding and training managers as needed.

Responsible for DOT regulations and Driver Qualifications Files.

OSHA: Maintains the logs and educates managers on prevention & safety measures

Benefits: Shopping for a new insurance broker, comparing their resources and rates. Completing 401K census and 5500 forms.

OSHA & safety officer.

Complete Payroll Solutions – Multi-State Coverage

Senior Human Resources Business Partner, May 2022 – November 2022 (Consultant)

Key Contributions:

Provided remote consultative support and best practice recommendations to 75 clients with varied HR needs. Assist with such items as federal and multi-state compliance, the interpretation of policy and procedures, performance management, discipline, problem-solving, employee relations issues, conflict resolution, hiring and dismissal protocols, compensation matters, labor management, and personnel development.

Conducted assessments and presented an action plan to correct any non-compliance issues.

Created a customized handbook with policies specific to the client’s industry and size as well as regulatory requirements for the client’s state(s).

Successfully balanced client needs with compliance requirements; offer options and support best practices.

Helped clients execute strategic business objectives with a lens toward compliance but ultimately support for their decisions.

Upselling CPS’s services and consulting hours to benefit the client’s needs.

Knowledgeable and up to date on human resources laws and regulations both Federal and multi state with a concentration in MA, NH, ME, CT & RI.

Provided management and employee training as needed. Developed trainings as needed.

PAM Health Specialty Hospital – Stoughton, MA

Director of Human Resources, December 2021 – May 2022

Key Contributions:

Assesses and anticipates HR-related needs and formulate partnerships across the organization to deliver value-added service to management.

Successfully negotiating and evaluating compensation and bonus programs.

Overall responsibility for development and implementation of strategic recruiting plans and retention plans, within budget, at the facility level

Relias Training Administrator, Spearheading covid19 vaccine mandates and documentation

Fluent in the areas of benefits, compensation, employment, employee development, employee relations, federal and state employment regulations, hiring, firing, and other disciplinary matters, and other related activities.

Participates in professional organization conferences, college and university job fairs, and career days as necessary to recruit key personnel.

Assists Corporate Benefits Manager as applicable with enrollment, termination, and adjustment of employee benefits at facility level. Primary responsibility to provide guidance to employees on issues of eligibility, enrollment, and plan descriptions.

Lead the General Hospital Orientation, providing new hires with an interactive experience.

Benchmark Senior Living – Norwood, Franklin, & Marlboro MA

Director of Business Administration & Human Resources Business Partner, December 2019 to December 2021

Serve as consultant to all departments on all matters relating to Employee Benefits, Payroll, Benefit Eligibility, Leave of Absence protocol, employee grievances, and coach & counseling. Responsible for the payroll of 100 employees and making decisions pertaining to compensation, performance management, and workforce planning.

Key Contributions:

Provided day-to-day support to employees and managers regarding HR practices, HRIS systems, employee relations, development & HIPAA Privacy Officer

Supervised and managed a team of receptionists.

Worked with managers and employees to investigate and resolve employee relations issues.

Prepared reports and analyzed data from human resource information systems for information reporting and management decision making.

Developed internal communication materials regarding benefits, compensation, and other human resources policies and procedures or other internal business issues.

Supported business operations with broad HR knowledge through the core employee lifecycle of events to create a great employee experience.

Created a cohesive working environment for department heads and front-line staff involving the sharing of information to meet the residents’ needs and created a positive culture for staff.

Monitored and updated the employee testing portal and kept track of the community employee testing.

Acted as the community’s HIPAA Privacy Officer and Document Retention Manager and complies with all reporting and training requirements.

Possesses strong financial acumen to expertly manage expenses and revenue (Budget vs Actual)

Coached managers on how to handle associate relations issues, to reward and recognize associates and to communicate policies and procedures.

Conducted community tours to prospective residents and their families. Facilitate Resident Council meetings.

Part of the regional and department head team to prepare for Covid and maintain PPE requirements and enforce infectious disease protocols.

Certified as Benchmark University Faculty Trainer

Wingate Healthcare – Weston, MA

Director of Business Administration & Human Resources, 2019 (Facility closed)

Key Contributions:

Resolve employee issues and concerns in a professional and timely manner (125 employees)

Department Head with Supervisory Duties; Collaborates with Administrator and Director of Nursing.

Coordinate on-boarding and orientation for new employees; Relias Learning & Gathering necessary Health Documents

Verify all employee files have appropriate employee & Health documentation and contain background checks and verify active licenses.

Reconcile petty cash accounts and PNA accounts and provide the funds requested by residents.

Attend and participate in all department head meetings, offering ways to increase admission.

Work closely with the administrator and Director of Nursing to inspire confidence and trust during this time of uncertainty.

Responsible for weekly payroll and manage staffing requirements in line with the staffing budgets and manage educational and health records for all employees.

Dangerous Productions – South Easton, MA

Payroll and HR Operations Manager, September 2018 to July 2019

Key Contributions:

Spearheaded the relationship between million-dollar businesses: KPMG, Sanofi, & George P Johnson ensuring customer satisfaction

Ensure payroll is processed in an accurate, compliant and timely manner.

Prescreen all candidates, perform background check, create offer letters and collect employment documentation.

Monitor the accurate processing of staff appointments, transfers, promotions and terminations.

Strong knowledge and comfort evaluating various technical systems, analyzing financial plans, and supporting resource management to increase business results.

Collaborative communicator with a proven history of improving client loyalty, managing employee engagement, and interfacing with internal and external users.

In-depth knowledge of QuickBooks and account reconciliation. Reconcile bank statements, G/L accounts, and CC statements to ensure accuracy.

Administer Retirement Plans, FSAs, Health Insurance, PTO, prepare 1099s and 5500 forms.

Dr. Slavsky – Mansfield, MA

Practice Administrator, December 2017 to September 2018

Key Contributions:

Operations & IT Management: Built patient relations and education protocols, monitored HIPAA, OSHA, and company regulatory compliance issues. Supervised and optimized schedule to make the office more profitable.

Personnel Management: Recruited, hired, and trained all staff. Acted as liaison between physicians and other employees to resolve issues and manage schedules. Pre-screened candidates for active dental licenses, CPR, Radiation, and OSHA certificates.

Collections & Accounts Receivable: Exercised judgment and assumed responsibility for decisions consequences and results having an impact on system wide accounts receivable fiscal activity processing of revenue productivity and quality of service within the functional area.

Gamm Orthodontic Specialists - Mansfield, Raynham, Dartmouth, MA

Co-Owner & Practice Administrator, 2010 to 2017

Facilitated financial reconciliations, payroll, insurance claims and monitored AR/AP. Executed all facets of new employee hires. Pre-screen includes checking dental licenses and CORI background checks. HIPAA and OSHA officer. Created a successful internal & external marketing strategy with website & Facebook goals and initiatives.

Key Contributions:

Start-Up: Created the employee manual and employment policies. Sought out vendors and business partners to administer 401k plan. Responsible for payroll and employee relations, recruitment & retention.

Increased Revenue by 100% over my tenure. Recruited high energy, compassionate clinical staffers and customer focused front-end staff. Retained employees for a decade, empowering them to continue their professional development.

Promote the use and implementation of technology in the workplace in order to streamline operations, facilitate communications, and optimize work processes. Installed credit card machine, enacted monthly recurring financing options servicing over 200 customers, achieved 85% increase in account receivables.

Instituted third-party financing options with Care Credit and Lending Club for extended payments up to five years.

Spearheaded & implemented a new vendor confirmation system for scheduling appointments, reduced no show customers by 95% as well as a new management software & increased efficiency.

Sales & Marketing: Networked with local dental practices to generate new business, achieved 30% growth in customer referrals. Teamed up with local businesses to create visibility and brand awareness.

Forged new collection process for overdue balances, mentored staff on collection techniques, accelerated timely payments by 95%.

Conveyed marketing communications and strategies focused on increasing new business: website optimization including digital and geo-marketing, logo design, and promotional events.

Software Competencies:

MS Office Suite, Teams, Ring Central, Google Suite, Relias, Yardi, Ultipro/Kronos/UKG, HRIS, ATS-isolved/UKG/CareerBuilder, ADP, Accurate screening, Vantage/Workforce/Run, CareerBuilder & Indeed, ICORI, MSFT Teams, Genetworx & Vikor portal, Quickbooks, Dental Coding, BI Tools, Insurance Claims Dentrix, Orthotrac, User Manual Documentation, Canva, Mineral, Zywave

Additional experience:

Senior Software Test Engineer for Chase, United Gulf Mgt, Stream, Open Development Corp, Putnam

Mutual Fund Accountant for The Colonial Group Inc. and State Street

Registered Broker & Inside Sales for Fidelity Investments.

Telemarketing for NYNEX

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