Customer Service Call Center
Resume:
Shannon Biles
Griffin, GA *****
*************@*****.***
Searching for a position allowing utilization of all my skills and abilities. I enjoy working with and helping all types of people. Strong customer service and relations are what truly build any business or organization, as an employee I focus on giving the best service I am able to. Strong in communication, multi-tasking, professionalism with a strong sense of humor. I love working with plants, books and people because they always add an element of surprise. Thank you. Work Experience
Customer Service Representative (Remote)
Fortuna BMC - McClellan, CA
May 2021 to Present
• Assisted customers with questions
• Assisted customers with a warm and professional attitude
• Call center inbound agent for NYS Emergency Rental Assistance Program. Answering multi calls from Tenants, Landlords, Legal Aid
• Outbound Call center agent for Illinois State. CO-VID Investigation and Contact Tracing. Called persons who had tested positive for Co-Vid completed a questionnaire and gathered contacts with other people who they may have contracted Co-vid 19 virus from or exposed to Co-vid 19 virus. This informed was gathered from Illinois Department of Health.
Primary Caregiver
Veterans Adminstration Hospital
May 2008 to February 2009
1670 Clairmont Rd.
Upon completion of training in various medical area's I became Mr. Donald Biles primary medical caregiver and compensated by the Veterans Administration. Mr. Biles became paralytic due to a spinal abscess resulting in a spinal cord injury. He required twenty-four hour medical care. Including: Transferring to and from bed to wheelchair, and vehicles, bathing, clothing, assisting in eating, care of catheterization, bowel care and wound care. Administration of medicines oral and through secured IV lines. Assisted with range of motion physical and occupational therapies. Consulted with medical staff on changes in Mr. Biles constant changing medical needs and treatments. Receptionist
Dental Front Desk
June 2005 to May 2006
Orlando Oral and Facial Surgery - 2045 Lee Rd.
Greeted patients and obtained any necessary paperwork or information for dental appointment. Verified dental insurance and benefits and entered dental procedure codes and treatment. Confirmed and verified dental appointments and reviewed any financial questions or other concerns regarding their dental treatment.
Dental Front Office Administrator
Dr. Phillip Adcock DMD - Griffin, GA
March 1999 to November 2004
30223
Executed all dental front office procedures. Greeted and obtained necessary information for dental appointment.
Verified dental insurance and benefits and prepared and presented dental treatment plans. Confirmed patient appointments, and answered multi-line phone. Filing of dental insurance claims and tracking payments and resolved any additional questions or information needed by insurance companies. Dentrix software trained and experienced.
Education
High School Diploma
U S Grant High School
Skills
• General office skills
• Dental Front Office
• Managed multi-line phone system
• Appointment Scheduling
• Dentrix Software experienced
• Computer literate
• Dental Insurance Claims Processing
• Exceptional Customer Service
• Direct Sales
• Dental Assisting
• Production Associate
• Chairside Assisting
• Infection Control Training
• Front Desk
• Medical Scheduling
• HIPAA
• Medical Terminology
• Insurance Verification (10+ years)
• Medical Billing
• Medical Records
• Office Management
• ICD-10
• Office Management
• ICD-10
Additional Information
Call Center Agent
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