QUALIFICATION SUMMARY

Strong leader with ** years of cashier experience and customer management abilities. In depth knowledge of retail sales with excellent communication and interpersonal skills. High level of flexibility and the ability to adapt to different types of customers. A decision maker with a natural talent for motivating and developing team members by having superior motivation and multi-tasking skills.

Key competencies include the following:

Strong Organizational Skills

Adept Problem Solving

Time Management

Excellent Customer Service

Attention to Detail

Mindful Communication Skills

Point-of-Sale System

Client/Customer Loyalty

Critical Thinking

PROFESSIONAL EXPERIENCE

PNC Bank, St. Louis, MO 2019 – Present

Retail Banker

Responsible for reviewing financial wellness of clients while promoting and cross-selling products and services in order to build long-term trust worthy relationships.

Creating savings and checking accounts, assisting with loan processing, and account reviews

Processing deposits, payments, and withdrawals

Resolving client banking queries and complaints

Collaborating with other banking professionals to ensure high quality client service

Schnucks, St. Louis, MO 2019 – Present

Part-Time Cashier

Responsible for processing various forms of payments including debit, credit, checks and cash. Price checking items as needed and troubleshooting computer point-of-sales related issues.

Managing transactions with customers to ensure prices and quantities are correct

High level of energy and strong customer service skills

Strong math, cash handling, verbal and communication skills

Walgreens, St. Louis, MO 2005 – 2019

Cashier

First point of contact with customer engagement by greeting them and offering assistance with products and services. Process sale transactions and merchandise returns. Resolving customer related issues and answering questions to ensure a positive customer service experience.

Make recommendations for items on sale and value saving

High level of energy and strong customer service skills

Attention to detail as cash register was always balanced to accurately reflect shift business transactions

Strong math, cash handling, verbal and communication skills

Schnucks, St. Louis, MO 1993 – 2000

Part-Time Cashier

Responsible for processing various forms of payments including debit, credit, checks and cash. Price checking items as needed and troubleshooting computer point-of-sales related issues.

Awarded Employee of the Month on several occasions for my outstanding engagement with customers

High level of energy and strong customer service skills

Strong math, cash handling, verbal and communication skills

Managing transactions with customers to ensure prices and quantities are correct

Metropolitan Psychiatric Center, St. Louis, MO 1982 – 2014

Emergency Room Admitting Clerk

Patient facing role responsible for interviewing and completing admitting documents for registering into the hospital system. Accurate communication to nurses and doctors while acting as a liaison between medical staff and patient relatives.

Guarantees all required consent forms are singed, advance directives are identified, and medical records are updated

Arrange for payment by patients or responsible parties including collecting and validating insurance and financial aid

Coordinate patient intake and bed assignment processes with administrative teams

Followed all established policies to the highest standards to preserve patient confidentiality and data security

Operate hospital switchboard directing telephone calls as needed

Always attended scheduled shifts 30 minutes in advance

EDUCATION / VOLUNTEER WORK / AWARDS

High School Diploma, Soldan High School – May 1982

Women of Destiny Volunteer, North Galilee Christian Worship Center

Metropolitan Psychiatric Center Good Work Ethic Award – 2014

Superior Attendance Award – 2014

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