Vicki Cope

La Vergne, TN *****

ad4zir@r.postjobfree.com

+1-931-***-****

Authorized to work in the US for any employer

Work Experience

Quality Assurance Technician

Indeed Flex, Assurant - La Vergne, TN

February 2023 to Present

Started in production debugging and grading cell phones for processing. Moved to development as a lead, inspector, and special projects. Final position has been as a quality technician mainly in CTDI as the last pair of hands to inspect and log phones before shipment to verify the grade, color, imei, model and everything is accurate or identify the issue(s) and quarantine. Attention to detail, quality, accuracy and fast paced environment.

Technical Associate

Insight Global - Nashville, TN

September 2018 to November 2018

Data entry performing quality assurance and control checks for insurance protocols mainly using the company database and Excel making sure to making sure to meet daily quotas with adherence to HIPAA regulations by accessing and correcting electronic medical records Quality Assurance Analyst

Harry's Fresh Foods - Nashville, TN

September 2017 to April 2018

• Worked in the kitchen, production and lab

• Performed line checks, food testing, preparations, overseeing cleaning, performance, quality of food, packaging, maintenance, equipment, personnel following guidelines, temperature, x-ray, proper labels and storage in accordance with safety and standard operating procedures under FDA and USDA guidelines

Customer Care Representative

Mirage Ceramico Granito - Nashville, TN

June 2016 to April 2017

• Fulfilled customer orders via purchased orders

• Assisted warehouse associates, sales representatives and managers to complete orders and with any issues or problems

• Helped with inventory and troubleshooting software and inventory discrepancies

• Invoiced customers and made sure they received the quality and quantity desired

• Resolved all issues with our clients via email and phone

• Job increased for warehouse to four and an USA produced manufacturing plant while employed there and created Bill of Lading for shipments and scheduled deliveries in the US as well as coordinating deliveries with Italy

Administrative Assistant II

LyTec - Manchester, TN

January 2013 to October 2014

• Administrative duties such as; Answering phones, faxes, emails, and filing

• Edited and designed Annual Proceedings book for international conference

• Designed various templates

• Data entry and software installation and backing up all notes to the computer

• Organized the office and hosting international guests

• Typed the Aeronautical Engineers scientific notes in the computer for easy readability and backup.

• Cleaning as needed

• Travel arrangements

• Accounts payable and receivable

• MS Office including Word, Excel, and PowerPoint

Lab Technician

State of TN Dept of Health and Laboratory Services May 2013 to July 2013

2

• Accessioning samples

• Data Entry

• Absence/Presence testing of water for Total Coliforms and Escherichia coli

• Reporting

• Following EPA guidelines

• Working on SOP for mice

• QC with temperatures and monthly testing

• Learned new computer software that the state uses fast and efficiently.

• Assisted with the testing of meat products for possible outbreak concerns in accordance with the FD

• Data entry of TennCare study

• Results and quality control for records

• Shipping biohazardous samples to the CDC

Research Assistant II

Vanderbilt University Medical Center - Nashville, TN June 2002 to July 2012

• Assisted Graduate students, PhDs, laboratory manager and the Principle Investigator with general laboratory needs and experiments

• Maintained clean and sterile laboratory, equipment, and instruments and made stock solutions

• Created and edited works cited and gathered information and data to construct graphs for publication

• cDNA and RNA isolation, Real-time PCR, Microscopy, Spectrophotometry, Protein quantification, SDS- page and agarose gels

• Animal harvests with mice including CFU and RNA data, genotyping, PCR, mouse husbandry (paired mice with variants of maturity, health and history of birth numbers) and created inventories based on my own design.

• Ran tumor studies testing the effects of peptides made in the lab.

• Cell culture involving drug assays along with data entry and analysis, cell culture of breast and colon cancer cells, cell and soft agar growth assays

• FDA study trials of a novel flu assay as well as a new infectious disease diagnostic machine using mass spectrophotometer. FDA pretrial, Phase I and Phase II of a rapid detection kit for HSV which has been approve by the FDA. Maintaining FDA trial records and equipment

• Cell culture including primary neuronal, HEK, and HeLa cells, and transfections and frozen samples for use of all employees

• Designed multiple electronic files of various inventories and templates in the lab for all colleagues to access and use

• Created inventory of supplies and scheduled maintenance of equipment and tools while maintaining lab budget. Made sure all personnel needs were met with regard to annual training and certification requirements and supervised undergraduate and rotating graduate students.

• Data entry, data analysis and computing results and clerical work.

• Processed all paperwork and accounting for all guidelines to be followed within the lab and made sure everyone was compliant.

• Antibody purification, Western Blots, elution, antibody purification and record keeping for use could on many experiments but mainly as controls for Western Blots or sent to other labs for cancer studies Education

Bachelor of Science in Microbiology

Middle Tennessee State University - Murfreesboro, TN Skills

• Over 60 wpm

• 6000 KPH in 10 Key

• Administrative work and fast typist

• Maintain safety and HIPAA guidelines

• Customer service

• Call center

• Administrative Assistant/Clerical/Data Entry: get the job done, like to be challenged and learn new things, data analysis and presentation skills, willing to work late and weekends

• Very strong with computer skills on PC and Mac using MS Office applications, internet, Prism, Pubmed and Endnote for references

• Created graphs and entries in Excel and Prism

• Created protocols and recipes for the lab in Word

• Designed lab budget template in Excel

• Edited and designed most of the laboratory posters for retreats and IGP using PowerPoint.

• SAP

• Learn new software and programs extremely fast, highly motivated, dependable and hard working

• Microscopy

• ELISA

• Immunohistochemistry

• Microbiology

• High-Performance Liquid Chromatography

• Spectrophotometer

• Software Testing

• Software Troubleshooting

• Spectroscopy

• Calibration

• Aseptic Technique

• Laboratory Management

• Clinical Trials

• Communication skills

• Computer literacy

• Windows

• Computer skills

• Typing

• Laboratory experience

• PCR

• Quality control

• Quality assurance

• Data analysis skills

• Documentation review

• HIPAA

• Customer service

• Windows

• Clerical experience

• Typing

• Mac OS

• iOS

• SAP

• Functional testing

• Order fulfillment

• Pricing

• Office management

• Guest services

• Clinical trials

• Assays

• Manufacturing

• Software troubleshooting

• Presentation skills

• Retail sales

• Cash register

• QuickBooks

• Cash handling

• Assembly

• Supervising experience

• Workday

• Janitorial experience

• English

• Cleaning

• Production planning

• Industrial equipment

• Technical support

• Sales

• Computer networking

• Desktop support

• Physiology knowledge

• Medical terminology

• Anatomy knowledge

• Microsoft Excel

• Microsoft Outlook

• Microsoft Word

• Administrative experience

• Inventory control

• Warehouse management system

• Warehouse experience

• Distribution center

• Order picker

• Microsoft Office

• Continuous improvement

• Analysis skills

• Contracts

• FDA regulations

• Microsoft Access

• Precision measuring instruments

• ISO 9001

• Mobile devices

• Research

• Wiki systems

• Computer hardware

Assessments

Customer service — Proficient

April 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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