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General Manager Customer Service

Location:
Montross, VA
Posted:
April 13, 2024

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Resume:

Chris Lee

General Manager

Contact

**** ********* ****

Montross, VA 22520

703-***-****

ad4zin@r.postjobfree.com

Objective

As a general manager, my primary objective is to support the functioning of business operations by managing staff, managing all administrative functions, coordinating operations, and ensuring excellent customer service. I strive to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.

Key Skills

Marketing

Project Management

Budget Planning

Communication

Responsibilities: adhering to construction safety standards, overseeing daily operations, managing staff, ensuring compliance with accounting standards and banking regulations. Analyzing financial date, identifying trends and developing strategies to improve company’s standards and methods in the IT field.

Experience

2018-present

General Manager • Falcon Communications Solutions, Inc.

2012-2018

Operations Manager • Falcon Communications Solutions, Inc.

2009-2012

Team Leader • Falcon Communications Solutions, Inc.

2007-2008

Communications Technician • Falcon Communications Solutions, Inc.

Install, maintain, test & repair wiring/cable networks, consumer and/or business communication equipment. Work with specialized equipment such as intercoms, and computer networks (wired and wireless). Infrastructure installation deployment processing CAT5/CAT6 cables.

Communication

Implemented new procedures and technologies that improved efficiency and streamlined operations especially during the COVID pandemic.

Leadership

Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores. Successfully managed an office relocation, revamping to on-line, internet presence, & supporting customers/equipment during the lock down which created unprecedented ways to provide service to offsite customers.

References

Available upon request.



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