Customer Service Store Manager
Resume:
CONTACT MMULE ESTHER MOAGI
ad4zi1@r.postjobfree.com
Ga - Rankuwa
Pretoria 0208
African Bank
Branch Manager
1. Cash Management -
* Manage cash processes according to the bulk teller / teller policy .
* Perform bulk teller function as and when required with approved authorization 2.Customer Experience -
* Maintain relationship with internal and external client.
* Manage customer experience strategy within the branch .
* Maintain professional look and feel of the staff and branch( branch neatness and atmosphere).
3. Branch Administration and Cost Management-
* Manage batching process.
* Manage loan applications workflow process .
*Manage credit card .
4.Compliance to Legislation, Policies and procedures: Adhere to internal Audit Standards -
* Cash Management
* People Management
* Security Management
* Asset Management
* Compliance ( NCA, Regulatory and Credit Policy
* General Operation
: Complete monthly Branch Self Audit Programme.
:Escalate Fradulent activities to the Forensic Department. 5.To manage the Achievement of all sales Targets and Growth-
* Retain existing clients .
* Grow new client base .
* Reactivate dormat clients .
* Credit Card conversion rate .
* Draw up monthly marketing plan and implement.
* Manage the Corporate Relationship processes( Identify,Maintain). Edcon
Customer service Representative
* Provide functional and technical support for resolution of customer problems,incidents, issues, requests, queries.
* Liaise with other support teams, or product teams as required to resolve requests/ issues in a timely manner.
* Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
EXPERIENCE
01/ 06 / 2020 -
Current
1992
Clothing Junction
Store Manager
* Compile shift roster and advise staff timeously.
* Manage and take responsibility for sales target.
*Submit monthly and daily reports
*Ensure that retail service and branding standards are upheld .
* Individual interaction with staff on a monthly basis and submit report to Head Office .
* Ongoing liaison and feedback to Head Office.
* Petty cash reconciliation .
* Manage daily cash ups.
* Monitor income stock, maintain stock levels and monthly stock take. Modiri High School
12
Further educational and Training Certificate
Banking NQF level 4
COMPUTER PROGRAMMES * Word, Excel and PowerPoint, Exactly, Gazelle, Cs workflow and Phoenix, Internet and Email
* English * Setswana Read- Engish,Setswana Write - English Date of Birth : 03/05/1974
Marital Status : Single
Nationality : South African
Mr Andre Van Tonder - "African Bank"
Regional Manager
Ms Ingrid Haugher - "EDCON"
Agent
Ms Windy Rakau - "Clothing Junction"
Area Manager
ad4zi1@r.postjobfree.com
EDUCATION
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