Customer Service Administrative Assistant
Resume:
Margaret A. Franklin
OBJECTIVE
Organized and results driven administrative and clerical support team member. Independent worker with ability to problem solve and give attention to detail, while executing management initiatives timely.
REFERENCES
Available upon request.
ADDRESS
Post Office Box 98724
Raleigh, NC 27624
PHONE
*******@*****.***
https://www.linkedin.com/in/margaret-franklin-15ab2414/
EXPERIENCE
JAN 2019 – JUN 2023
Multiple Temp Positions Call Center Clerk – Registrar – NC Temporary -Staffing Coordinator Executive Receptionist – Conference Room Management Atlanta & NC
Call center customer service and triage for COVID intake, medical pre- screening and post vaccination instruction health care enrollment, & support per State regulatory guidelines.
Entered and maintained accurate data in the system to ensure smooth operations.
Provided exceptional customer service by addressing inquiries and concerns in a timely and professional manner.
Registrar and staff coordinator for critical communications between training instructors and law enforcement, as well as physical & virtual conference room management. Heavy data input for Excel, charting and report generation and email response templates in MS Word & Outlook.
MAY 2017 – OCT 2018
AMERIPRISE FINANCIAL SERVICES RALEIGH, NC P/T
RECEPTIONIST
Entered data accurately and efficiently to update records and databases.
Answered phones promptly and assisted callers with inquiries and requests.
Scheduled appointments for clients and coordinated with various departments.
Greeted clients with a friendly and welcoming demeanor to create a positive first imp
Fast-paced call volume for regional financial services office including data entry, faxing, conference room scheduling, and client correspondence.
SEP 2015 – NOV 2016
WYRICK ROBBINS LAW FIRM RALEIGH, NC
Part Time – Greeting clients for associate & partners - legal counsel. Managed conference room calendaring and reservations. Responsible for large class action caseloads & post-trial filings in Lexis Nexis & in-house File Trail system
OCT 1997 – AUG 2015
MULTIPLE ADMINISTRATIVE ASSISTANT & CLERICAL POSITIONS (PERM. & TEMP) LUCENT-AVAYA-FRONTEIR COMMUNICATIONS NEW JERSEY
Call Center Support Clerk – Heavy data entry, over 250 inbound/outbound calls daily utilizing customer database relating to servicing software & client accounts. Time allocation & scheduling for multiple departments in Outlook.
EDUCATION
Nash Community College Rocky Mount, NC
Business Management (~80 credits)
Certification: Microsoft Office Specialist– Word 2013
Contact this candidate