Jaleesa Morris

Birmingham, Alabama ad4zhp@r.postjobfree.com 205-***-****

A versatile administrative and HR support specialist with a background in process improvement, performance management, and strategic leadership. Proven record of developing and delivering comprehensive training programs, as well as creating approaches to improve administrative efficiency. Competent at performing needs assessments, encouraging employee engagement, and maintaining confidentiality. I have experience in a range of fields, including healthcare and higher education, and I have both a bachelor’s and an associate degree in psychology. Excellent communication, organizational, and multitasking abilities, as well as familiarity of Microsoft Office. Methodical thinker with the ability to provide direction, establish priorities, and lead actions that are in line with the organization's objectives.

●Excellent oral/written communication, organizational, and multi-tasking abilities.

●Experience in identifying and recommending improvements to internal processes, including restructuring, and streamlining procedures.

●Ability to provide strategic direction, set priorities, and lead initiatives that align with the organization's goals.

●Proficient in Microsoft Office, PowerPoint, Word, and Excel.

Key Skills

●Administrative & HR Support

●Process Improvement

●Performance Management

●Strategic Leadership

●Dual Screening for efficiency

●Analytical Thinking

●Needs Analysis

●Employee Engagement

●Confidentiality

●Problem Solving

●Organizational Management

●Developing Policies

●Communication

●Multitasking

●Inbound and Outbound Calls

Work Experience

University of Alabama at Birmingham Birmingham, AL 6/2017 – 4/2024

OFFICE ASSOCIATE 02/2023 – 04/2024

Manage office and operational processes by creating checklists to improve department growth, coordinating logistics and procurement of office supplies, supporting executive teams, implementing budgets, and recommending best practices to leaders.

●Streamlined administrative processes by implementing digital filing system which resulted in 30% increase in efficiency and 50% reduction in paper waste.

●Coordinated and executed seamless travel arrangements for executive team to ensure optimal scheduling and cost savings.

●Provided support to executive team for succession planning, performance management, and employee training activities.

●Saved 15% of annual budget by coordinating procurement, maintaining office supplies, and negotiating with vendors.

●Significantly improved onboarding process and reduced training time by 20% through comprehensive training program delivery to new hires.

CLINICAL OFFICE ASSOCIATE 10/2021 – 02/2023

Improved clinical practices and operations by conducting patients’ needs analysis to formulate improvement recommendations, advocating for clinical best practices, and collating clients' feedback to improve employee and overall department performances.

●Cultivated and maintained strong relationships with healthcare providers to effectively bridge gap between medical professionals and patients.

●Enhanced patient outcomes and satisfaction by conducting comprehensive assessments and recommending appropriate clinical care plans.

●Collaborated with interdisciplinary teams to coordinate and facilitate smooth transitions of care for patients to promote continuity and quality of care.

●Implemented and monitored evidence-based practices to increase efficiency and adherence to best clinical practices.

MEDICAL OFFICE ASSISTANT 01/2020 – 10/2021

Supported patient service by coordinating with cross-functional teams to deliver quality care, maintaining management guidelines for patient care, providing training support to new hires, educating patients, and driving compliance with statutory regulations.

●Managed patient appointments and scheduling, ensuring timely and organized patient flow for busy medical practice.

●Maintained and updated electronic health records to certify patients' confidentiality and compliance with HIPAA regulations.

●Assisted radiologists in diagnostic procedures, positioned patients correctly, and supported them throughout the process.

●Ensured patients’ comfort and safety by preparing patients for radiology examination and educating them on procedures

PATIENT ENCOUNTER SPECIALIST 08/2018 – 01/2020

Provided exceptional customer service to high-volume guests by preparing paperwork and schedules for smooth service delivery, handling all administrative tasks, and assisting in communication and interpretation flow across the department.

●Streamlined communication flow within the organization by managing multi-line phone system and directing calls/messages to appropriate staff members.

●Improved operational efficiency and office processes by scheduling appointments, managing calendars, maintaining records, and handling other administrative tasks.

●Facilitated successful and well-organized events by collaborating with team members to oversee events and meetings, and executing event logistics flawlessly.

Early career success as Radiology Attendant at University of Alabama at Birmingham

Education

Bachelor’s Degree, Psychology – University of Alabama at Birmingham, Birmingham, Alabama

Associate’s Degree, Psychology – Lawson State Community College, Birmingham, Alabama

Visual Communications – ITT Technical Institute, Birmingham, Alabama

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