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Customer Service Support

Location:
Houston, TX
Posted:
April 13, 2024

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Resume:

Linda Litt

***** ****** **** **.

Houston, TX ***84

713-***-****

Summary of Qualifications

**/**/**** ** ******* –UniTrust Financial, recruiting mortgage professionals into selling mortgage insurance protection as a second stream of income.

2/14/17 -10/26/2023 AmCap Home Loans Recruiting Branch Managers and Loan officers, giving customer support in all areas of their business operation.

12/10/15 to 2/017 – Pilgrim Mortgage LLC recruiting and customer service. I also am the transition coach for new Loan Originators. I set up the initial sponsorship inside NMLS and other various tasks.

I answered loan product questions and many underwriting questions. I was frequently called for questions on company policies and questions on who is the right person to talk to.

12/10 to 11/01/15 – National Recruiter Open Mortgage LLC. Covered 36 states, recruiting for Reverse and Forward branches. The branches I brought on board accounted for 35% of the company volume every month. I also maintained contact with all of the branches for retention purposes with customer service on branch questions and issues. I also executed the transition process for new Loan Originators joining the company.

12/01/08 to 11/10 –Southwest Funding Branch Production, recruiting 33 producing branch offices and helping to establish procedures for new banking division.

2/01/08 to 11/30/08 – Acct Rep for Equity Services

8/15/07 to 2/01/08 - Acct Rep for Freedom Mortgage

9/01/06 to 8/03/07 – Acct Rep for American Brokers Conduit, bringing in up to $10, 000, 000. in fundings with three territory changes during this time. Effectively managed time and tasks with no assistance.

8/15/05 to 9/01/06 – Customer Service Manager for Advantage Credit International, managing a staff of 35 customer service reps. Duties included all phases of management from hiring, firing, staff meetings, training, time management and overall productivity for a company generating $18 million per year in revenue.

11/01/04 to 8/15/05- Retail Customer Service for MortgageIt. Assisted President in the day-to-day supervision of up to 18 retail branches. Assisted in the planning of training, new branch training, budgets, closing of offices and assisted in planning of wholesale meetings.

3/18/98 to 10/29/04 – Allied Home Mortgage Capital Corp, VP Product Information

Assist 600+ branches (4,000+ originators) with product questions about the 400+ lenders we were approved with.

Brought company from 80 branches to over 650 branches, with up to 1.5 Billion in annual volume.

Liaison to the lenders, reading and signing all broker agreements, keeping licenses and financials updated.

Maintained positive relationship to lenders on all levels.

Overseeing and answering questions on the Mortgage Mom Chat Room on the corporate intranet.

Primary trainer and new branch training held once a month, with an average of 30 in attendance each month.

Trained at branch level on using the inter and intranet for many technology features offered to the branches.

Interfaced with all Allied Dept Heads for the overall benefit of all branches.

Solicited and funded the Product database called the Hot List with over $200,000 for lender advertising.

Raised over $500,000 in sponsorships from lenders for the Allied National Convention.

Managed seven branch coordinators – trained, monitored, and reviewed for performance.

I was the person that most of the 600 offices went to when they needed something.

7/01/01 to 10/29/04 – VP AllQuest Mortgage Company Ltd – set up lenders in this alternative company for real estate purposes.

1/20/97 to 3/18/98 – Acct Rep for Aegis Mortgage

2/02/91 to 1/20/97 – North American Mortgage Company- List of positions from beginning to end:

Processed FHA, VA and Conventional loans.

Originated approx $4,000,000 in loans with Retail Sales Manager and assisted with their prompt funding.

Regional Operations Co-ordinatior for over 1 year, assisting 22 branch offices and Regional VP in day-to- day issues.

Coordinator for 4 staff appraisers for about 6 mos, gathering data and doing monthly accounting.

Customer Service Rep for wholesale office in Houston and then in Dallas. Was “A” signor on checks, funded loans, assisted brokers in many various ways and assisted the wholesale staff in any way needed.

In all job positions, I have been an energetic, caring problem solver.



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