Customer Service Team Member
Resume:
OWEGO, NEW YORK ***27
************@*****.***
SHAWN BRYAN BROWN
With 8 years of remote work experience, a high-speed cable internet connection, and a distraction-free workspace, I offer exceptional customer service marked by warmth and friendliness. Renowned for building strong client bonds and delivering top-notch support, I excel as a collaborative team member, dedicated to customer satisfaction and organizational success. Proficient in communication, enthusiasm, and results-driven strategies, I focus on nurturing relationships, fostering collaborations, and fueling business growth. Additionally, I possess adept problem-solving skills to address inquiries efficiently.
SKILLS
● Active listening
● Adaptability
● Attention to detail
● Collaboration
● Working remotely
● Conflict resolution
● Creativity
● Critical thinking
● Decision-making
● Effective communication
● Empathy
● Negotiation skills
● Problem-solving
● Computer proficiency
● Time management
● Product knowledge
EXPERIENCE
Alexander Arismendy, Owego, NY — Laborer
AUGUST 2023 - PRESENT
Offering cleaning and moving services for clients, specializing in hoarding situations. Ensuring excellent customer service for all clients, managing time efficiently to guarantee timely services for both clients and the business. Safely operating and returning the moving truck and equipment. Generating invoices and contracts as needed.
AETNA a CVS Company, REMOTE — Health Concierge
FEBRUARY 2023 - AUGUST 2023
Recipient of the Team Player Award in June 2023. Resolved customer concerns regarding plan benefits, coverage eligibility, and claims processes through thorough research. Managed 40 to 80 health plan-related calls daily in a SHAWN BRYAN BROWN RESUME 1
high-volume call center, meeting company metrics. Facilitated communication between patients and healthcare providers to fulfill patient requirements. Utilized office software such as Salesforce to access patient information while maintaining HIPAA compliance. Stayed updated on AETNA's latest plans, products, and services. (REMOTE)
United Healthcare, REMOTE — Benefit Advocate
APRIL 2022 - OCTOBER 2022
Address and resolve customer service inquiries and issues by determining the caller's needs regarding benefits, eligibility, claims, financial spending accounts, and correspondence. Gain proficiency in HIPAA regulations. Identify, analyze, and offer solutions to various issues. (REMOTE) Park Settlement Mobile Home Park, Owego, NY — Office Manager MARCH 2015 - APRIL 2022
Responsible for several key tasks in property management, including preparing and sending out monthly statements to both residents and tenants. Additionally, I screened prospective residents and tenants, assessing their credit and facilitating residency contracts. To enhance customer service and retention, I implemented a Customer Management Relationship (CMR) system, which has proven effective in driving sales and improving park communication. Alongside these responsibilities, I handled various general office duties and ensured that all files were properly maintained. Furthermore, I played a significant role in the successful sale of the park in 2022. (HYBRID)
Arby’s, Sayre, PA — Assistant Manager
MAY 2009 - JANUARY 2015
In February 2011, honored with the Red Hat Hero Award for outstanding Customer Service. Advanced from crew member to Shift Manager in the same year. Subsequently promoted to Assistant Manager in 2012, and further elevated to the role of Restaurant Manager in 2014, overseeing operations at an Arby's unit in Ruckersville, Virginia.
EDUCATION
Wyalusing High School, Wyalusing PA — High School Diploma AUGUST 1990 - JUNE 2003, WYALUSING, PA
AWARDS
2011 Red Hat Hero Award for best in customer service - Arby’s 2023 Team Player Award for best team player - AETNA SHAWN BRYAN BROWN RESUME 2
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