Financial Services Operation Manager

Faburama Balajo ǀ OPERATION MANAGER

Location: Latrikunda Sabiji

Telephone: +220*******/+220*******

Email: *****.****@****.***

PROFESSIONAL PROFILE

A diligent, articulate and detail focused Branch Control, with excellent time management skills. I am a good communicator with proven inter personal skills and am used to working in a team whilst also being capable of using own initiative. I am skilled in dealing with problems in a resourceful manner and negotiating to achieve beneficial agreement. I am always enthusiastic to learn and undertake new challenges.

Core Skills

Prioritization and time management Problem Solving

Record Keeping and Documentation Data Handling & Reporting

Adhering to Deadlines Anticipating Requirements

Microsoft word and Excels

Career Summary

2020 – Present Operation Manager (Bayba Financial Services Co Ltd ) Outline

As an Operation Manager, I do oversee the entire Operation of Bayba Financial Services Co Ltd Key Responsibilities

*To ensure that Operation functions smoothly without any disruption

* I am responsible for replacing staff and ensure branches are adequately staff

* The giving of right to the banking application to staff is my responsibility

* Giving adequate training to operational staff is my responsibility

* The discipline and compliance to policies and procedures is my key responsibility

* Where cash differences occur, I do investigate and find out before the involvement of Internal Audit.

* Proper and adequate documentation of files at the branches is my responsibility to make sure it is being applied.

* The approval and supervision of Transactions above supervisor’s limit comes to me

* The yearend appraisal and assessment of Operation staff is my responsibility. 2017 – 2019 Branch Control Head (Reliance Financial Services Co Ltd) Outline

As a branch control head I oversee the operations of four branches namely Latrikunda, Serrekunda, Old Yundum and Tanji.

Key Responsibilities

Lead and uphold the implementation of internal controls at the branch/agency network;

Perform transaction supervisions for amounts over and above Head Teller’s limit;

Lead and uphold compliance with security precautions and protect customer deposits and company assets;

Achieve zero fraud in the branch/agency network;

Review and ensure timely clearing and reconciliation of GL Suspense Accounts, Transit Accounts and Remittances Accounts;

Collate and prepare weekly, monthly, quarterly, bi-annual and annual branch/agency performance reports

Review Head Tellers and Tellers close of business balancing;

Organize and supervise the archiving of Head Tellers’ and Tellers’ batches;

Perform adhoc and periodic cash spot checks of the Vault, Till Boxes and Collaterals.

Perform periodic physical verification of Branch Assets, Log Books & Registers, Keys, etc.;

Coordinate and ensure the branch/agency network is adequately staffed;

Maintain discipline and business focus at the branch/agency network; Key Achievements

Successfully ensured that all operational procedures and policies are adhered to thereby achieving zero fraud in my cluster.

Never received a warning letter or suspension throughout my career.

Handled vault and cash for a decade with accuracy and honesty without an issue.

I was the first person to work in Jarra Soma branch alone independently in 2008

I was also the first supervisor in the current Reliance Farafenni Building.

I have worked in all regions of the Gambia excluding CRR. 2009-2017 Branch Supervisor (Reliance Financial Services Co Ltd) Outline

Secured Promotion after one year with the company and redeployed to Old yundum from Jarra Soma and since then I have worked across the length and breadth of the country. Sales (Business Acquisition) and Credit functions

Engage in business development activities and solicitation of new business (Special focus on deposits, foreign exchange, remittances, business development and advisory services and other fee based products and services).

Sit as Secretary to the Regional Credit Committee Meetings

To sign-off on all loan offer letters together with the Team Leader

Manage front-end credit collection

Operational Risk Management and Control

Review end of day account opening and transaction reports for customers assigned within his or her portfolio

Assure audit compliance and procedure quality control

Achieve zero fraud in the agency/branch

Monitor and ensure that all accounts opened are scanned and supervised daily

Write accountability reports regarding cash shortages and overages as and when they happen and escalate to the relevant authorities;

Daily balancing of tellers signing off on till slips

Ensure timely reconciliations of all the suspense accounts Service Quality

Consistently apply good decision making techniques pertaining to inquiries, approvals, and requests

Develop and maintain knowledge of financial industry, economy, market conditions, rates, vendors and competition

Represent the Company in various community, civic and community reinvestment functions to further enhance the Company’s image and develop additional business; assist the Company in establishing and maintaining market position in the financing arena People Management

Overall responsibility for the maintenance of disciplinary and order in the agency/branch

Training of team members on product knowledge, customer service charter and all processes and procedures

Coaching, mentoring and development of subordinate and ensure that all staff takes their leave entitlements in accordance with the consolidated/comprehensive rooster. April 2008- September 2009 Teller (Reliance Financial Services Co Ltd) Outline

I was appointed in July after successful completion of my internship in three months and confirmed after six months later, this is a position I had serve for 1 year and 8 months and later promoted to Branch supervisor.

Key Responsibilities

Establish proper identification of new customers and determine need and extent of reference investigation

Receive retail and commercial cheques and savings deposits by determining that all necessary deposit documents are properly authorized, are in proper form and issuing receipts

Cash savings withdrawals and make cash advances; confirm all necessary documents are properly authorized, are in proper form and are within authorized limits; make decisions when questionable items are presented for cashing

Provide effective customer service and assist in resolving problems within given authority Academic Qualifications

Qualification: Institution:

BTEC Higher National Diploma in Business and Finance (HND) International Business College Subjects: Managing Financial Resources; Management Accounting; Financial Systems & Auditing; Financial Reporting; Human Resource Management; Business Strategy etc. ACCA QUALIFICATION: GRACE INSTITUTE

Business and Technology (BT) Pass

Management Accounting (MA) Pass

Financial Accounting (FA) Pass

West African Senior School Certificate (WASSC) Nusrat Senior School: Commerce Reference

Name: Mr. Lamin Bojang

Position: Head of Business Development and credit

Institution: Bayba Financial Services

Contacts: Tel:+220******* Email: *******@*******.** / *********@*****.*** Name: Mrs. Lolly Jeng

Position: Human Resources Manager

Institution: Bayba Financial Services

Contacts: Tel:+220******* Email: *****@*******.**

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