STEVEN JEANBAPTISTE

- *** NW. ***th St. Miami, FL 33168

! 786-***-**** " ad4zfd@r.postjobfree.com

To Whom It May Concern:

Having achieved many goals in my career, I am interested in expanding my professional horizons by seeking new challenges. I am interested in a position with your company and have enclosed my resume for your review and considerations. I am confident that my experience and knowledge will be an asset. I can adapt easily to new environments and fulfill the daily duties required in an efficient manner.

•Efficiency, reliability; accuracy with numbers.

•Maturity, honestly; Ability to look at challenges as opportunities.

•Knowledge of general and legal office procedures.

•Ability to develop and lead a team.

Thank you for your consideration. I look forward to meeting with you soon. Sincerely,

Steven JeanBaptiste

Enclosure: Resume

SUMMARY:

A highly motivated self-starter with the ability to multi-task with excellent organizational, interpersonal, and management skills. Seeking a position in a highly reputed and professional organization.

STEVEN JEANBAPTISTE

- 265 NW. 134th St. Miami, FL 33168

! 786-***-**** " ad4zfd@r.postjobfree.com

CORE QUALIFICATIONS:

Process Redesign Strategic Planning

Performance Organizational Development

Improvement Cross-Functional Leadership

Troubleshooting/ Resolution Solving

Analytical & Conceptual Problem End-User Support

Resource Management Quickly develop relationships with clients WORK EXPEREIENCES:

SURFMED February 2017 – Present

Customer Service Representative Pembroke Park, FL

• Answer customer telephone calls regarding existing accounts.

• Make requested policy and account changes.

• Respond to questions and concerns about service, and escalate calls appropriately.

• Consult with customers to evaluate needs and determine best options.

• Counsel customers on options for products and coverage.

• Promptly respond to general inquiries from members, staff, and clients via telephone, mail, e- mail, and fax.

• Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.

DPR LABELING LLC February 2015 – February 2017

Technician Support Manager Sunrise, FL

• Maintained network resources through development of security and access procedures.

• Adept at instituting procedures that save time, reduce costs, and eliminate redundancies.

• Have strong mechanical/electrical troubleshooting skills.

• Experienced in machine repair and facilities maintenance.

• Negotiated pricing and ordered parts/materials in both small and large volumes and maintained inventories.

• Experienced in both outside and inside sales.

UNIVITA HEALTH December 2012- February 2015

Warehouse Technician Miramar, FL

• Load and unload trucks of medical equipment and perform daily monthly inventory.

• Clean, test, and repair equipment keeping record of every single item.

• Maintain clean patient areas and ensure that equipment gets scanned into each location.

• Ensure that the equipment is clean, tagged, bagged, disinfected and in perfect functional conditions to serve patients.

STEVEN JEANBAPTISTE

- 265 NW. 134th St. Miami, FL 33168

! 786-***-**** " ad4zfd@r.postjobfree.com

• Assemble and make sure equipment is ready to go to patients for use.

• Fill oxygen cylinders and stationaries following procedures and safety standards.

• Assist in maintaining warehouse according to OSHA, State and Accreditation Standards.

• Comply with infection control policies and safety standards of the company based on OSHA Regulations.

VITAS HME November 2008- October 2012

Warehouse Technician Pompano Beach, FL

• Load and unloaded trucks of medical equipment per requested order.

• Cleaned, tested, and repaired equipment required for patients' use.

• Performed OSHA standards and regulations of infection control pertaining to medical equipment for patients' use.

• Made sure all warehouse working areas was cleaned and organized before moving to different part of warehouse.

• Used forklift as needed to obtain and pallet materials as requested and by authorization of superior.

• Performed inventory each month as requested and made sure count was of accurate number of items.

• Delivered medical equipment accordingly to destination assigned providing instructions on how to use the equipment.

EDUCATION:

• Miami Dade College, General Studies, Miami FL, Present

• North Miami Beach High, School Diploma, General Studies, North Miami FL, 2003 SKILLS/ QUALIFICATIONS:

• Microsoft Office, PowerPoint, Excel, Outlook Express, Adobe Illustrator REFERENCES:

Available upon request

Contact this candidate