Customer Service Talent Acquisition
Resume:
Tinaja Boykin
Buffalo, NY
*********@***********.***
Overview
Experienced Peer Leader and with vast IT experience. Skills include computer networking ( Microsoft Suites, Webex, Zoom, HRIS, Avaya, Genesys, Kronos & html coding ), analytical thinking and creative problem solving. Able to apply exceptional customer service to improve experience for clients, employees and administration via phone and face to face contact. Equipped with strong leadership skills for small and large adult groups including conducting Onboarding and Benefit Administration. Remote and In Person Training experience. Efficient in project management, scheduling and activity planning.
Skills
Attention to Detail, Communication, Time Management, People Management, De-escalation, Conflict Resolution, Leadership, Adaptability, Event Planning, Tutoring, Statistics For Behavioral Sciences, High Volume Clerk Abilities, Soft Phone Use, HRIS, Genesys, Microsoft Teams, Media Management, Data Entry, KRONOS, HR Analytics, etc. Experience
September 2022 - September 2023
Charter Communications, Temporary - HR Generalist / Talent Acquisition Managing sensitive and confidential information
Maintaining records and files in accordance with state and federal laws Processing Human Resources paperwork in a timely manner Conducting new employee orientation and assist with on-boarding process Responding to and route employee questions and concerns Assisting with the appropriate routing of employee relation issues Supporting employee recognition activities
Contributing to and maintain accurate HRIS data
Generating and preparing identified HR reports as required Assisting HR Leaders with the administration of leaves of absence and Workers' Compensation January 2022 - July 2022
M&T Bank, Wilmington Trust, Remote Internship - HR Assistant / Talent Acquisition Maintains human resource files, and documentation. Assisting with employee status changes, terminations and leaves of absence. Answers frequently asked questions for employees
Performs periodic audits of HR files
Ensures that all required documents are collected and filed appropriately. 2
Provides clerical support to the HR department.
Answering SME questions and escalates concerns
Creating job descriptions and preparing offer letters to employment candidates. Assisting with employee complaints and sensitive investigations. Fixing processing errors
Performs talent acquisition duties as assigned.
December 2020 - December 2021
Aetna Health, A CVS Company, Remote - SME - Answer Team Coach / Specialist Remote Call Center Work
One - Stop Problem Solving
Data Search and Entry
Analyzing plan documents
70+ incoming calls per shift
Claim search & and assistance
Fully Insured & Short Term Medical Policies
Dual screen experience
Clerical multi-tasking
Recording logs of each conversation
HIPAA
Scheduling and conducting New Hire Training Program design and implement outreach activities Conducts & assists with new hire orientation.
Coaches new hires on company policy and call flow requirements Audits calls of new hires, assists with employee questions June 2020 - January 2021
RWJBARNABAS Health, Newark Beth Israel Hospital - Patient Information Receptionist Customer Service
Clerical Work
Administrative Assistance
Faxed, copied, and scanned documents
Kept up-to-date records on In-house patients
Checked in visitors
Answered the phone for a department of over 8 employees July 2019 - December 2020
7-Eleven, Newark - Certified Senior Sales Associate Customer Service
Food handling
Inventory Management
Cash Handling
Greeting
September 2019 - April 2020
Hands in 4 Youth Day Camp, Bronx - Volunteer Student Group Mentor September 2018 - January 2019
STEM Engagement Center Tutor/Mentor, Saint Peter's University, Jersey City -Work Study
Work Study
Tutoring STEM Major students in Physics, Calculus, Psychology & etc. Helping underclassmen plan future classes and manage time 3
October 2017 - August 2018
Dairyland Ice Cream Parlor, Newark-Cashier
July-September 2017
One Stop (Summer Youth Employment Program), Newark- Youth Community Advisor Clerical Work: Filing Forms, Excel Spreadsheets to keep up with appointments Customer Service: Assisting clients with applications for programs, and answering the office phone July- September 2016
One Stop (Summer Youth Employment Program), Newark-Assistant Youth Community Advisor
November 2016 - March 2017
Jim Johnson for Governor Campaign, Newark-Volunteer Passing out fliers and calling potential voters
Door knocking and 1 on 1 voter meetups
Social Media Management
Recruiting voters/volunteers
Education
September 2014 - June 2018
Science Park High School, Newark- High School Diploma 3.5 GPA, Captain of Majorette Dance Team, Saxophonist in Jazz Ensemble, Member of Newark Students Union
August 2018 - June 2022
Saint Peter’s University, Jersey City - B.S Psychology & Sociology Cumulative GPA 3.460, Former SPU Cheerleader
Pursuing M.S in Organizational Psychology at Saint Peter's University via 5yr Program.
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