Tinaja Boykin

716-***-****

Buffalo, NY

ad4zex@r.postjobfree.com

Overview

Experienced Peer Leader and with vast IT experience. Skills include computer networking ( Microsoft Suites, Webex, Zoom, HRIS, Avaya, Genesys, Kronos & html coding ), analytical thinking and creative problem solving. Able to apply exceptional customer service to improve experience for clients, employees and administration via phone and face to face contact. Equipped with strong leadership skills for small and large adult groups including conducting Onboarding and Benefit Administration. Remote and In Person Training experience. Efficient in project management, scheduling and activity planning.

Skills

Attention to Detail, Communication, Time Management, People Management, De-escalation, Conflict Resolution, Leadership, Adaptability, Event Planning, Tutoring, Statistics For Behavioral Sciences, High Volume Clerk Abilities, Soft Phone Use, HRIS, Genesys, Microsoft Teams, Media Management, Data Entry, KRONOS, HR Analytics, etc. Experience

September 2022 - September 2023

Charter Communications, Temporary - HR Generalist / Talent Acquisition Managing sensitive and confidential information

Maintaining records and files in accordance with state and federal laws Processing Human Resources paperwork in a timely manner Conducting new employee orientation and assist with on-boarding process Responding to and route employee questions and concerns Assisting with the appropriate routing of employee relation issues Supporting employee recognition activities

Contributing to and maintain accurate HRIS data

Generating and preparing identified HR reports as required Assisting HR Leaders with the administration of leaves of absence and Workers' Compensation January 2022 - July 2022

M&T Bank, Wilmington Trust, Remote Internship - HR Assistant / Talent Acquisition Maintains human resource files, and documentation. Assisting with employee status changes, terminations and leaves of absence. Answers frequently asked questions for employees

Performs periodic audits of HR files

Ensures that all required documents are collected and filed appropriately. 2

Provides clerical support to the HR department.

Answering SME questions and escalates concerns

Creating job descriptions and preparing offer letters to employment candidates. Assisting with employee complaints and sensitive investigations. Fixing processing errors

Performs talent acquisition duties as assigned.

December 2020 - December 2021

Aetna Health, A CVS Company, Remote - SME - Answer Team Coach / Specialist Remote Call Center Work

One - Stop Problem Solving

Data Search and Entry

Analyzing plan documents

70+ incoming calls per shift

Claim search & and assistance

Fully Insured & Short Term Medical Policies

Dual screen experience

Clerical multi-tasking

Recording logs of each conversation

HIPAA

Scheduling and conducting New Hire Training Program design and implement outreach activities Conducts & assists with new hire orientation.

Coaches new hires on company policy and call flow requirements Audits calls of new hires, assists with employee questions June 2020 - January 2021

RWJBARNABAS Health, Newark Beth Israel Hospital - Patient Information Receptionist Customer Service

Clerical Work

Administrative Assistance

Faxed, copied, and scanned documents

Kept up-to-date records on In-house patients

Checked in visitors

Answered the phone for a department of over 8 employees July 2019 - December 2020

7-Eleven, Newark - Certified Senior Sales Associate Customer Service

Food handling

Inventory Management

Cash Handling

Greeting

September 2019 - April 2020

Hands in 4 Youth Day Camp, Bronx - Volunteer Student Group Mentor September 2018 - January 2019

STEM Engagement Center Tutor/Mentor, Saint Peter's University, Jersey City -Work Study

Work Study

Tutoring STEM Major students in Physics, Calculus, Psychology & etc. Helping underclassmen plan future classes and manage time 3

October 2017 - August 2018

Dairyland Ice Cream Parlor, Newark-Cashier

July-September 2017

One Stop (Summer Youth Employment Program), Newark- Youth Community Advisor Clerical Work: Filing Forms, Excel Spreadsheets to keep up with appointments Customer Service: Assisting clients with applications for programs, and answering the office phone July- September 2016

One Stop (Summer Youth Employment Program), Newark-Assistant Youth Community Advisor

November 2016 - March 2017

Jim Johnson for Governor Campaign, Newark-Volunteer Passing out fliers and calling potential voters

Door knocking and 1 on 1 voter meetups

Social Media Management

Recruiting voters/volunteers

Education

September 2014 - June 2018

Science Park High School, Newark- High School Diploma 3.5 GPA, Captain of Majorette Dance Team, Saxophonist in Jazz Ensemble, Member of Newark Students Union

August 2018 - June 2022

Saint Peter’s University, Jersey City - B.S Psychology & Sociology Cumulative GPA 3.460, Former SPU Cheerleader

Pursuing M.S in Organizational Psychology at Saint Peter's University via 5yr Program.

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