\onnie Scheiern
Rohnert Park, CA 707-***-**** ad4zeo@r.postjobfree.com
PROFESSIONAL PROFILE
Dedicated professional with 23+ years of experience providing excellent quality client relations and retention management with
strategic solutions and outstanding training and development skills.
SKILLS
Program Management/Digital Communications
System Implementations/Continuous Improvement
Procedure Creation/Microsoft Office
Professional Experience
Client Relations/Retention Representative
AT&T 2000-2023
* Address and resolve client concerns by using active listening and solution-based recommendations. While working on
challenging issues to resolve concerns.
Use and implement solutions in a customized manner to offer solutions which led to consistently being in the top 10% of
qualifying results.
* Support continued education of new products and services to help office and company goals.
Cal Regional Medical Assistance Graduate Completed Externship
Pura Vida Recovery services 2024-Present
Skills
Perform Vital Signs and Procedures Assistance * — Interdepartmental Collaboration
EKG, Waive Testing, Injections * Patient Flow and Document Management
Visuals Acuity, Ear Lavage, Peak Flow Meters * Appointment Scheduling
© Specimens Collection and Processing Inventory and Facilities Management
© Phlebotomy © Customer Service
© Capillary punctures and Venipunctures * _ Initiative-taking Problem-solving
* — Health Coaching and Patient Education © — Excellent Verbal and Written communication
* Medical Terminology Knowledge © Strong organizational and operational skills
© Med Tech © Tech Sawy
© —HIPPA Compliance * Adaptable and Reliable collaborator
© ~~ EMR/HER © — Flexibility
EDUCATION