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Customer Service United States

Location:
Charlotte, NC
Salary:
60,000
Posted:
April 13, 2024

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Resume:

CARRIE S. BRENTLEY

Charlotte, NC 980-***-**** ad4zek@r.postjobfree.com

PROFILE SUMMARY:

•Dedicated and self-motivated individual offering 17 years of experience in the Banking and finance industry.

•Knowledge of FHA, VA, Conventional, Fannie Mae, Freddie Mac, Commercial, and Jumbo loans.

•7 years of Anti-Money Laundering and Bank Secrecy Act Training.

•10 years of Fair Housing experience

•Offering advanced customer service and administrative experience.

•Proficient in Encompass 360, BETA, Documentum, Microsoft Office Suite (Word, Excel, Access, Outlook, PowerPoint), MSP/CPI/LIV/ICMP, LexisNexis, SVP, Loans PQ, Loans IQ, LP, DU, Non-QM, Salesforce, Sterling, and RentCafe CRM Flex Software.

PROFESSIONAL EXPERIENCE

Associate Staffing on Behalf of LPL Financial

Charlotte, NC, United States

Account Transfers Specialist Aug 2023 - Present

•Managed NIGO queue via eFax and fed ex

• Analyzed for accuracy and current dates while documenting with strong attention to detail.

•Processed 50-90 NIGOs on consistent basis daily.

•Accurately processed and shipped overnight Fed ex packages to ensure timely delivery.

•Maintained a high level of attention to detail to ensure that all packages were correctly labeled and addressed.

•Generated accurate reports to accurately close accounts daily.

•Performed end-of-day report with degree of accuracy.

CrossCountry Mortgage, LLC

Brecksville, Ohio, United States · Remote

Condo/Cooperative Project Processor Nov 2020 - Oct 2022

•Reviewed product development budgets, expenditures and research.

•Maintained internal product knowledge database.

•Managed multiple projects effectively in demanding environment with tight deadlines.

•Verify, analyze, and process all provided documents for accuracy with a residential loan, appraisal, automated underwriter, and title documents for 2-4 units, Condominiums and Cooperatives.

•Thoroughly analyze and review project questionnaires, budgets, insurance, and litigations documents.

•Maintain meticulous attention to details and follow up to ensure timely closings.

Sharonview Federal Credit Union

Fort Mill, South Carolina, United States

Mortgage Processor Aug 2018 -Nov 2020

•Collect and organized the required documentation for submission to the underwriter.

•Made sure all conditions are satisfied with the underwriter.

•Communicated with the title company, county clerk, attorneys and others as required.

•Made sure the approval is within lending guidelines and timelines.

•Evaluated credit histories, verifying assets, salaries, debts and employment status of applicants.

Wells Fargo

Charlotte, NC

Operations Processor II Aug 2017 - Aug 2018

•Responsible for timely and accurate processing of SWIFT, CHIPS, FEWIRE, and book transfers on behalf of the business's correspondent bank customers.

•Reviewed funds transfers and made decisions on all potential regulatory hits on all wires inbound and outbound using the integrated funds transfer system before releasing to the CHIPS and FEDWIRE system and or credit to customer's account.

•Provided administrative support for cancellations and amendment requests on same day value payments.

•Responsible for closing of the IFT system as well as serving as a subject matter expert on all projects and queues related to funds transfer.

•Processed 500-800 wire transfer payments daily in the international funds transfer department. On behalf of clients, being international correspondent banks worldwide.

•Maintained 99.9 % quality score.

Indecomm Global Services

Charlotte, NC

FNMA HARP Refi Plus Loan Processor Sep 2014 - Aug 2017

•Completed regulatory disclosures and re-disclosing, when required.

•Obtained, updated, and reviewed automated underwriting findings and feedback reports.

•Requested and collected documents from borrowers.

•Ordered and collected required verifications, titles, appraisals, etc.

•Completed the Pre-underwriting phase of loan files to ensure sufficient documentation for a credit decision.

•Submitted loan files to underwriting, then gathered requested documentation and cleared loan conditions.

•Arranged loan closings.

Wells Fargo Home Mortgage

Fort Mill, SC

Consumer Loan Underwriter II Sept 2008 - Sep 2014

•Reviewing financial statements, credit reports, and applicable ratios (i.e. Debt to Ratios, loan-to-value).

•Evaluation: examining transactions to ensure accuracy and completeness.

•Preparing formal reports for review.

•Maintained a 98% decision rating with minimum materials.

•Ensuring that documents are consistent and uphold company and industry guidelines.

•Implementing fraud detection techniques, performing compliance reviews, credit reports, applicable ratios and other supporting documentation.

Loan Adjustor Specialist- Processor/Closer

•Utilize and analyze policies and procedures to make sound decisions.

•Evaluate HUD-1 and calculate fees to establish fees comply with FHLMC guidelines.

•Efficiently communicate daily with agents and settlement representatives to schedule funding.

•Manage daily tasks efficiently and utilize Equator, Dashboard, LPS, LIV, Fidelity, FHLMC Work Prospector, MSP/CPI, Excel, Word, and Outlook to effectively meet deadlines.

•Receive and process wires.

•Responsible for reviewing and adjusting short sale portfolios to reduce delinquent/problem loans within framework of company or investor guidelines.

•View financial statements; analyzing credit information; monitoring adherence to terms of agreement; corresponding with agents; collecting all documents needed for borrower to approve for short sale.

•Proficient in MSP/CPI/ LIV, and Equator.

•Exceeded monthly goals of 50 processed loans per month, processing 65+ loans a month.

•Maintained 100% quality score through the entire duration of employment.

EDUCATION

ECPI College of Technology Concord, NC

Two Year Business and Medical Administration



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