Customer Care Service

************@***.***· 470-***-****/

PROFESSIONAL SUMMARY AND KEY SKILLS

Professional with more than 15 years of experience in healthcare, communications, education and customer care seeking a remote position in either field. Extremely versatile, organized and proficient in an office setting with exceptional presentation, interpersonal and communication skills. Personable, approachable, motivated, dependable, enthusiastic and always willing to learn new things.

EDUCATION

KING UNIVERSITY, Bristol, TN

Bachelor of Business Administration May 2010

MOUNTAIN EMPIRE COMMUNITY COLLEGE, Big Stone Gap, VA Associates Degree in Respiratory Therapy December 2008

EXPERIENCE

Test Scorer, Data Recognition Corporation

MAY 2022- present

-Proofreading state standardized writing tests K-12

-Scored essay responses on state standardized writing tests using grading matrix

Caregiver

April 2018 - May 2022

Desktop Specialist SykeQuickbooks s, Inc.

June 2017- April 2018

-Provided Quickbooks desktop support for small businesses -Assisted business professionals find adequate solutions for issues with their Quickbooks

-Assisted clients with setting up accounts, downloading or updating their quickbooks, balance sheets, fixing errors and etc. -Assisted other desktop specialists in researching information to find solutions.

Paging Service Operator Telemed, Inc. Wise, VA

May 2015 – June 2016

February 2017 – March 2017

-Page/Call/Notify on call MD for patients with emergencies -Speak with Home Health/Hospice Care agencies regarding patients

-Provide excellent customer service to clients and their patients

Trusted Business Customer Care Representative

Sykes Inc. Wise, VA

November 2014- February 2015

-Providing excellent customer service for AT&T business customers

- Responsible for handling business care Deliver correct message info to appropriate providers phone calls for AT&T

-Helping business customers understand their billing information

-Performing adjustments and credits to accounts -Responsible for adding/removing features to business accounts - Changing data/rate plans

-Ordering new equipment for business customers -Activating devices for business clients

Office Specialist (Registrar’s Office)

University of Virginia's College at Wise

June 2009-March 2012

Assistant to the Registrar

Maintained the student portal

Assisted students with the Registrar portal for self-sufficiency Registered & withdrew students from courses

Assisted students with graduation applications

Handled credit card/cash transactions

Maintained daily communication with professors

Processed transcript requests

General day to day office tasks

Director of Hyperbaric Medicine & Safety Officer

Shared Health Services

Norton Community Hospital

Sept 2009-July 2011

Responsible for total patient care (obtaining insurance approvals, medical authorizations, hyperbaric treatments, referrals, providing appropriate wound care)

Responsible for daily operations of the hyp[erbaric center

Maintain clear communication and coordination for patient treatment and goals

Make appropriate decisions for the department

Perform duties as directed by medical director

Participate in quality improvement program

Reviews departmental policies

Maintain competencies

Supervises technicians

Marketing/Education of community

Involved in community activities

Office Specialist

CThe Health Wagon (Clinchco, VA)

June 2006 - February 2008

Assisted in the coordination of the annual Remote Area Medical event Planned free health fairs

Targeted key donors for the non-profit organization Logged donations into Donor Perfect and generated appreciation letters Explored and helped establish a free

dental clinic and eye clinic

Served as a receptionist on the mobile unit Completed daily office duties

Business Office Representative

Wise Medical Group (Norton, VA) May 2005 - August 2006

Medical transcription

Filing insurance claims for medical treatment

Completed medical records requests Scheduling appointments General office duties, etc.

Administrative Assistant

Bon Secours St. Mary's Hospital (Norton, VA)

January 2004 - May 2005

Assistant to Director of Nursing

Worked closely with CEO, CFO and CNO

Maintained payroll for Nursing Administration

Ordered supplies

Oversaw Ethics Committee meetings

Assisted with Medical Staff meetings

Arranged interviews for nursing

Improved Policy and Procedure manuals Performed daily office tasks

References

Dr. Joseph Smiddy 111 West Stone Drive Suite 100 Kingsport,

TN 37660 423-***-**** **********@***.***

Dr. Paula Hill 5626 Patriot Drive Wise, VA 24293

276-***-**** (extra. 112) ***@**************.***

Dr. Teresa Tyson 5626 Patriot Drive Wise, VA 24293 276-***-****

(ext. 115) ******@**************.***

Contact this candidate