Work History

Education

Customer Service

Yachira

Nieves

Contact

Address

Orlando, Florida 32822

Phone

407-***-****

E-mail

ad4zd7@r.postjobfree.com

Skills

Data Collection

Data Entry

Paperwork Processing

Product Knowledge

Complaint resolution

Critical Thinking

Prioritization

Problem-solving abilities

Administrative Support

Office equipment proficiency

Customer Relations

Payment Processing

Order Processing

Customer Service

Product Sales

Active Listening

Hardworking, dependable, and passionate job seeker successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities, ready to help team achieve company goals.

Customer Service Representative

Metro By T-Mobile, Clermont, FL

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Utilized advanced knowledge of products and services to provide accurate information to customers while upselling when appropriate.

Consistently maintained a professional demeanor under pressure during high volume periods or challenging customer interactions.

Efficiently processed customer orders according to established guidelines while maintaining accuracy and thoroughness. Delivered excellent customer service by actively listening to concerns, empathizing with their situation, and offering practical solutions promptly.

2022-11 -

2023-05

Retail Sales & Customer Service

Donato Clothing Store, Orlando, FL

Participated in merchandising initiatives to create eye-catching displays that attracted customer attention and boosted sales rates.

Utilized problem-solving skills when resolving complex customer issues which led to improved long-term relationships. Maintained a clean and organized store environment for optimal shopping experience.

Handled returns and exchanges professionally, retaining customer trust while adhering to company guidelines. Processed transactions efficiently using point-of-sale systems, reducing wait times for customers.

Provided exceptional service by going above and beyond to meet customer needs, generating positive reviews and referrals. 2020-10 -

2022-06

High School Diploma

Francisco Oller High School - Catano, PR

2005-05

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