Customer Service Credit Card
Resume:
Sandi Harlow
Sarasota, FL *****
*************@*****.***
Seeking long term position in a Customer Service environment using my written and oral skills while keeping an upbeat, positive, professional personality. Work well under pressure both independently and/or aside others. Familiar with POS systems, cash register, credit card and other various office machines. Precise cash handling. A leader, a team worker, dependable. Authorized to work in the US for any employer
Work Experience
Bartender
Stragglers - Sarasota, FL
December 2022 to September 2023
Set up bar accordingly, check in beer and liquor orders twice a week, play music, mixed drinks, made shots, also beer and wine. Heavy cash handling. Sold lottery tickets from lottery computer, as well as scratch offs. Train new employees, worked weekends with Bands and occasional special events. Properly open and or close bar as needed.
Hostess/Server/Bartender
El Toro Bravo - Sarasota, FL
December 2020 to December 2022
Fast pace environment, take food and drink order as well as deliver to bar or tables, hand held iPad. Made a lot of Margaritas, Heavy cash and credit card handling. Bartender
Tommy Knockers Saloon - Sarasota, FL
November 2018 to March 2020
Successfully built the day shift. Opened bar at noon instead of 4pm. Created a fun environment for customers, as a result customers were repeat anywhere from daily to weekly. Mixed drinks, made shots, also beer and wine. Heavy cash and credit card handling. Server/Bartender/Manager
The Open pub - Sarasota, FL
January 2009 to August 2018
Bartender part time (full bar) picked up Server shifts. Whatever was needed I stepped up. Within nine months I was offered and promoted to General Manager by the Owners. Additional responsibilities included but not limited to bartend and manage at the same time 4 days a week, then also manage and close 4 nights a week. Worked approximately 11 - 12 hours a shift. Place liquor orders, check in and put away deliveries, interview, hire, terminate employees, bank deposits, write schedule for all FOH employees. Modify POS system accordingly, ie Price changes, menu add ons, deletions, daily specials. Pretty much operated this English Pub day and night. Education
Technical in Nails
Fashion Focus Academy - Sarasota, FL
Skills
• Food Service
• Upselling
• Cash register
• Customer service
• Host/hostess experience
• Cash handling
• POS
• Restaurant Experience
• Bartending
• Serving
• Restaurant Management
• Food Safety
• Food Preparation
Certifications and Licenses
Food Handler Certification
ServSafe
September 2022 to September 2025
Assessments
Food service: Customer situations — Proficient
November 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Bartending — Proficient
November 2023
Understanding, pouring, and mixing drink orders
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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