Michelle Swart

**** ******** ***** *******, ** **549

P: 254-***-**** E: ad4zcv@r.postjobfree.com

PROFESSIONAL SUMMARY

A dedicated Professional with over 10 years of progressive experience in the customer service field with focus on administrative support. Established leader that possesses tactful oral and written communication to perform a full range of managerial support related to personnel, teamwork, administering policies, event planning and procedures, personnel actions and implementation of company organizational values. Committed to professionalism; highly organized and best when working under strict deadlines and schedules. EDUCATION & CERTIFICATIONS

Graduate 2000 Copperas Cove High Copperas Cove, Texas Phlebotomy Student Promed Institute Killeen, Texas (ETA Completion June 2014) Licensed Cosmetologist 2001(License # 1219876)

Certified Professional Laser Technician 2011 (ZP10608) CPR Certified 2014, Secret Security Clearance • 2022 CAC● 2022 KEY QUALIFICATIONS

• Excellent oral & written skills • Effective interpersonal communication skills • Customer Service

• Reporting & Analysis • Client & Employee Relations • Inventory Tracking

• Secret Security Clearance • Event Management

● CAC

PROFESSIONAL EXPERIENCE

Performance Food Group

Feb 2024- Present

Accounts Receivable Coordinator

• Verify and record transactions

• Resolve account discrepancies in accounts or billing

• Monitor accounts and incoming payments

• Coordinate with vendor regarding invoicing and payment plans

• Generate weekly reports

Onin Staffing

(Temp)

Dec 2023- Feb 2024

Administrative Assistant

• Provided clerical work scanning invoices into system.

• Reviewed files and separated into folders

American Hail Company

( Contract job)

Feb 2023- June 2023

Administrative Assistant

• File claims for customers to their insurance company so that they can get damages fixed on their vehicles

• Provide clerical support to file documents

• Assist customers with pickups and delivery for their vehicles

• Follow up on claims and services

Advantage Technical

(contract job)

Sept 2022- Nov 2022

Administrative Procurement Assistant for General Dynamics

(Temp Contract position )

● Provide overall administrative support as required toFt. Hood location Staff.

● Prepares business correspondence using word processing, spreadsheets, and presentations accurately and promptly.

● Input Pinpoint transactions to obtain travel authorizations, make domestic and international travel arrangements, prepare and process expense reports.

● Track and resolve any problems that may affect travel or expense reporting.

● Functions as point of contact for invitees/visitors to ensure access to building(s).

● Monitors e-mail correspondence when needed to ensure that messages/actions are received in a timely manner.

● Assist with administration-related work for the office including ordering supplies and monitoring level of stock.

● Assists with physical and electronic files, send faxes, scan documents.

● Maintains a strong network by communicating with senior management, employees, and visitors.

● Secure and proper handling of sensitive financial, personnel (PHI), technical and business information.

● Promote innovation and continuous improvement initiatives amount team members.

● Support procurement activities at the site to include processing requisitions, tracking orders, and ensuring payments are made timely to vendors.

● Submit IT equipment requests for the Ft. Hood site and monitor IT billing accounts.

● Contribute to WSBM and cost savings programs for the Ft. Hood site.

● Performs other duties, as required

● Used Oracle to input an submit employees timecards

● Use of daily Concur and People soft programs to assist with booking travel for contractors and doing expense reports.

Westech Ft Hood, Tx (contract job) July 2022- Sept 2022 Computer Operator I

● Monitors and operates digital computers or laptops to process data

● Test run new or modified programs and assist in modifying programs.

● Conduct data entry, quality control checks of data, and Investigate anomaly and request for information data.

● Record data authentication group meeting notes and Tracking requests for information.

● Hold a current Secret Security Clearance and CAC card Aerotek Round Rock, Tx

(contract job)

July 2021-April 2022

Accounts receivable/payable/Administrative

● Research and resolve account discrepancies

● Responsibilities include maintaining calendars, coordinating meetings, answering calls and greeting visitors

● Maintaining records regarding payments and account statuses

● Ordering/maintaining departmental supplies.

● Preform administrative and clerical tasks such as data entry, preparing invoices, sending bill reminders, filing paperwork, and contacting clients to discuss payments for their accounts

● Create monthly reports and prepare and disburse invoices to customers Baylor Scott and White Hospital– Temple, Tx March 2018-2020 Administrative Assistant

● Provides administrative support to the Blood Bank (Transfusion services) dept.

● Responsibilities include maintaining calendars, coordinating meetings, answering calls and greeting visitors promptly and courteously.

● Prepares correspondence, preparing and compiling reports, and maintaining files.

● Ordering/maintaining departmental supplies.

● Maintains data as required by the ACCME

● Planned and coordinated Medical events and conferences, Sourced and Coordinated with vendors making innovative and cost-effective purchasing decisions.

● Partnered with Executives to plan proper execution of conference.

● Communicated with all the party, Venue, Vendor, Logistical Department for proper execution.

● Partners with program director and planning committee members to develop course content and related materials to ensure course content is current and meets medical best-practice standards, with emphasis on patient safety, improved patient outcomes and patient care/quality

● Identifies and researches physician educational needs

● Maintains strict adherence to ensure compliance of accreditation criteria as required by governing agencies Scott and White Health Plan – Temple, Tx June 2017-March 2018 Customer Advocate

● Communicates to the Plan Members and Providers the policies and services of the Scott & White Health Plan

● Handles any complaints concerning the Plan.

● works on the customers behalf to resolve any issues and or concerns by going the extra mile when needed.

● claims and enrollment and assist members with access to the SWHP system on a daily basis

● helps members choose an appropriate physician and assist with appointments

● access appropriate sources (BENS, Amisys, AboveHealth etc.)To obtain benefit information requested by member and/or provide to member

● act as liaison between member and providers billing office with follow through to resolve issues Law and Order Record Retrieval – San Antonio, TX 78216 Oct 31, 2016 – March 2017 Caller

● Top litigation support company in the state of Texas that help we'll support Lawyers through settlement or trial.

● Obtains medical records, business records, and payroll and personnel records by deposition on written questions or by authorization. Also scans records and exhibits to make them securely accessible 24/7 via the Internet.

● Insists in serving citations on parties and subpoenas on witnesses or parties for deposition or trial by either fax, mail or handserve.

● Assist in issuing subpoenas and in picking up citations from the courthouse daily.

● Helps with issuing checks to the correct parties for payment on records that have been requested. Baylor Scott and White Temple, Texas

September 2014 – March 2016

Patient Service Specialist (Infectious Disease Clinic)

● Provides clerical support to ensure department or area efficiency.

● Promptly answers and screens phone calls for the area, routing calls as appropriate within established customer service guidelines.

● Ensures availability and completeness of medical records.

● Coordinates with physician the completion of charge documents for effective billing of services.

● Promptly and accurately files ancillary results in medical records and routes for appropriate follow through.

● Accurately completes orders for billing purposes in accordance with computer system protocol, CPT criteria, and regulatory guidelines.

● Promptly obtains and verifies patient insurance information.

● Maintains physician schedules in order to maximize resource utilization of senior staff.

● Accurately and promptly schedules, reschedules and cancels physician appointments so as to maximize resource utilization of senior staff for optimum efficiency.

● Maintains physician schedules to accurately reflect utilization of time on a daily, weekly and monthly basis using appropriate descriptive block codes.

● Updates physician same day appointment books and promptly notifies patients of any changes.

● Revises daily template as required to reflect desk location, activity types and administrative comments.

● Ensures appointments are correctly linked to the correct case, guarantor and insurance scheme.

● Coordinates patient needs to facilitate patient care planning activities and create a positive experience for the patient.

● Greets patients and ascertains their needs in a professional and courteous manner.

● Coordinates and directs patient flow at the control desk.

● Instructs patients in preparation of tests and procedures, routings, locations and other general information in a professional and courteous manner and in accordance with established policies and procedures.

● Interprets physicians orders to correctly order ancillary tests in accordance with current CPT criteria, ensuring that an appropriate ICD code has been attached to the order and reflects the clinical history as indicated by the physician.

● Coordinates hospital admissions and transportation for patients.

● Safety Initiative - Complies with Scott & White safety policies and procedures and regulatory requirements (e.g., OSHA, JCAHO, CLIA, etc.)

● Performs job duties in a manner consistent with organization and departmental safety policies and procedures.

● Completes update on safety through the organization's computerized education system on an annual basis; reads, understands and signs the MSDS manual on an annual basis. Performs other position appropriate duties as required in a competent, professional and courteous manner.

Merle Norman. Copperas Cove, Texas Feb 2006 –

July 2014

Administrative Assistant

● Provides Administrative and office support to ensure office and store sales efficiency.

● Oversees employee performance and delegates tasks daily; boosts team morale and efficiency. Conducts Daily and weekly goal sessions with team to assess areas of improvement and company standards.

● Maintains calendar for all clients and customers for scheduled appointments in a timely manner.

● Uploads files and performed batch balancing on time, sales records

● Scored 3.6 on HR Customer Satisfaction survey; continuing to ensure all needs are met by management through timely answers and great customer service.

● Greets visitors, guests and promptly and courteously; ascertains their needs and provides assistance in accordance with established policies and procedures or, if unable or unqualified to assist, promptly refers to the appropriate sales associate.

● Promptly answers calls for store and accurately records messages and delivers to the appropriate party in timely manners.

● Monitors supply levels of all inventory and places orders accordingly.

● Coordinates all necessary arrangements to ensure events for promotion and marketing are a success.

All About You Killeen, Texas April 2010 –

July 2014

Professional Laser Technician, as need and per appointment

● Provides ophthalmic care, skincare, hair treatment, and face treatment to clients as needed.

● Maintains laser equipment, fixes the apparatus, sterilizes and disinfects all equipment before treating client.

● Enhances the esthetic appearance of a person by cleansing skin, reducing scar size, evaluates the clients skin condition and discusses appropriate treatment.

● Maintains regular clients by providing the highest quality of excellent care, communication and customer service.

CACI International Fort Hood, Texas August 2008

– March 2009

General Clerk I, seasonal position

● Performed diversified clerical, administrative, and general office duties.

● Displayed good organizational and interpersonal skills to maintain schedules, calendars, correspondence and filing systems.

● Showed knowledge of applicable policies, organization and technical skills using automation tools including word-processing, editing and coordination.

Dillards Killeen, Texas Nov 2006 –

January 2007

Sales Associate, seasonal position (part time)

● Responsible for maintaining excellent customer relations, generated sales, organized merchandise, and provided an overall friendly environment for both customers and employees.

● Kept track of the sales floor and decide whether to stock shelves, check inventory, or assist customers in finding

● a particular product.

● Informed customers using current marketing strategies to increase profitability for the store.

● Completed the whole customer transaction, by ringing up customers with final sales.

● Formulated pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. Markets merchandise by studying advertising, sales promotion, and display plans. Secures merchandise by implementing security systems and measures.

● Maintained operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

● Assisted in overseeing employee performance and delegated tasks; boosted team optimism and productivity.

● Conducted Daily and weekly goal sessions with team to assess areas of improvement and company standards.

RELATED SKILLS

Proficient in programs such as- Microsoft Office Outlook, Microsoft Power Point, Microsoft Excel, Microsoft Word.

REFERENCES:

Available upon request

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