Kimberly Graves-Bulla

**** ****** ***** *** *

859-***-****

Accounting/Bookkeeper

Profile

● More than 10 years’ successful experience in customer service and support

● Association/Not-for-Profit accounting/finance experience.

● Recognized strengths in account maintenance, collection of past due accounts, processing payroll and filing of payroll taxes and other quarterly reporting.

● Responsible for filing sales tax reports.

● Problem solving skills and troubleshooting abilities with software and general accounting practices.

● Excellent computer skills with in-depth knowledge of QuickBooks and other customized accounting and job cost software packages. Also, well trained with Microsoft Excel, WordPerfect, and Microsoft Word.

● A team player, acknowledged as “Total Quality Customer Service Professional.”

● Developed procedures and tasks for collection of accounts for Management Company Employment

Xerox Corporation/ACS

Lexington, KY

Customer Service Representative

● Worked in a call center environment for

Humana/RightSource.

● Handled a large call volume of incoming member

inquiries.

● Responsible for taking orders for members' mail

order prescriptions.

● Knowledge of basic medical terminology as related to pharmaceuticals.

● Good understanding of insurance industry

procedures both private and Medicare/Medicaid.

● Helped members to understand basic Medicare

plans. coverage of prescriptions and explained

cover gap meaning and how it is determined to

members in a way they could understand.

● Compassionate and caring to all members, took time to help

● Ability to fully understand and promptly resolve issues for members by problem solving resolutions.

● Able to work between several software packages

while taking orders and engaging with members.

2013/2018

GrandShores Management Group, Inc.

Panama City.Beach,. FL

Collections/Accounts Receivable

● Created collection policies for homeowner

associations and condominium associations.

following associations bylaw.

● Generated invoices upon receipt of billing

information and tracked collection progress

● Managed and responded to all correspondence and

inquiries from owners and Board of Directors

● Communicated with owners to identify and resolve issues with accounts and outstanding payments.

● Posted all owner payments and prepared daily

deposits.

● Mailed out monthly, bimonthly, and annual

statements.

● Sent collection letters and intent to lien letters to owners in accordance to association’s collection

policy and state laws.

● Processed foreclosures per company policy and

worked with association's attorneys in collection

and lien matters.

● Provided Board of Directors with monthly

collection reports electronically and attended

monthly association Board of Directors meetings as necessary

SeaWitch Motel, Inc.

Panama City Beach, FL

Full Charge Bookkeeper

● Responsible for all daily deposits and posting credit card batches as well as reconciled all daily sales reporting by front desk.

● Maintained an ATM machine with funds and ran all reporting.

● Deposited all vending machine revenue.

● Paid all weekly and monthly accounts payable.

Responsible for reconciling all vendor accounts.

● Responsible for payroll of 200 employees and filing of quarterly payroll taxes.

● In charge of maintaining all elevators and other state permits.

● Maintained books for small convenient stores on

premises including handling of state lottery and gas reports. Did all daily reporting of sales and paid all accounts payable. Worked closely with vendors

establishing relationships both financial and

professional.

2003/2009

1999/2003

● Prepared monthly financials for management and

prepared year end information for CPA. Followed

recommendations by CPA and posted year end

journal entries per guidelines set forth.

Dynamic Logic Systems, Inc

Nashville, TN.

Technical Support/Training Coordinator

● Answered all incoming calls to software company

● Responsible for all shipping of software to new clients

● First point of contact for new clients and initial software set up.

● Assisted with organizing Annual User Meeting/Conference in Nashville,TN. Responsible for invoicing clients, assistance with travel arrangements of clients. Also, checking in clients to conferences, point of first contact for clients for all conference issues.

● Made sure all general ledger, accounts payable, and accounts receivable pre-installation work was done by client before “going live” with custom accounting software.

● Took technical support calls for clients all over the US and abroad.

● Used problem solving skills and trouble-shooting abilities to find and correct problems with accounting issues as well as networking issues.

● Traveled to client sites and trained employees on areas of accounting program

● Responsible for posting of all accounts receivable and accounts payable for company internally.

**References available upon request

1991/1998

Contact this candidate