OBIAJULU IMMACULATA WHITNEY

(+***) 808-***-****

ad4za8@r.postjobfree.com

PROFILE SUMMARY

Analytic Food Technologist with demonstrated experience in leading quality control activities in food production and service operations, and a fascinating skill-set relevant to thrive on-the-job. Possess strong ability to perform inspections on materials, products and service, monitor and evaluate production activities, foster the implementation of quality improvement strategies while leading compliance to health, safety and hygiene standards and practices. Seeking the opportunity to utilize my potential in your organization for the purpose of career development and achieving commendable organization goals.

CORE SKILLS AND COMPETENCE

Familiarity with quality control standards and food production regulations; skilled in observing, reading and interpreting written materials and various written laws and instructions.

Good knowledge of the Safety and environmental Laws and health standards to be maintained, and ability to identify any workplace hazards and its potential risks to the health.

Ability to perform field inspection of raw materials and production environment; proficient in handling the quality of the food.

Excellent customer service, leadership, communication, analytical, problem-solving, organization, teamwork, and time management skills.

Highly organized, able to adapt quickly to changing priorities, and possess good interpersonal skills.

WORK AND INTERNSHIP EXPERIENCE

QUALITY CONTROL OFFICER AUGUST 2019 — FEBRUARY 2020 Glajosh Hotels Limited, Nigeria.

Assessed customer requirements and set up operating staff and customer service standards and procedures that are compliant to hotel policies yet meet customer expectations.

Oversaw product development procedures for food, drinks and service to identify deviations from quality procedures, standards and specifications.

Determined and specified quality requirements of raw materials, monitored supplies to avoid receipt of poor quality raw materials, inspected final output, investigated poor product output(food, drink and service) and resolved all quality malfunctions.

Advised management on quality management, implemented quality improvement strategies, supervised staff and set up standards for Health and Safety. RECEPTIONIST MAY 2019 — AUGUST 2019

Glajosh Hotels Limited, Nigeria.

Greeted incoming guests, managed the check-in and check-out process, answered questions and requests, and helped with administrative tasks at the front desk to ensure a smooth lodging experience for all customers.

Politely answered large volumed telephone, email or walk-in enquiries about the hotel, handled room reservations’, informed customers of all on-site amenities and any relevant information that is needed to use them and investigated and resolved customer complaints while maintaining a positive friendly attitude.

Maintained an updated inventory of reservations and room assignments, prepared regular lodging reports to support management planning on operations. AREAS OF EXPERTISE

Monitoring and Evaluation

Documentation and filing

Food safety and hygiene

Administrative support

Hazard identification

Quality investigation

Material checking

Quality assurance

Customer service

Health and safety

Food technology

Staff supervision

Troubleshooting

Sample analysis

Product testing

Quality control

Risk mitigation

Food hygiene

Inspection

Reporting

LANGUAGE

Recommended quality improvement ideas to the management which led to increased service performance and my promotion to the position of Quality control officer. QUALITY CONTROL ANALYST (INTERN) APRIL 2017 — NOVEMBER 2017 Queensmeal Foods Limited, Nigeria.

Performed regular inspection of the production factory and office environment to ensure compliance to hygiene and safety standards, identified and investigated non-compliant practices and submitted detailed report to the Quality Manager for immediate corrections.

Received and checked the quality of flour and other raw materials to monitor compliance and avoid poor product output.

Monitored production procedure for deviations from the required quantities of raw materials and ensured proper mixing of solutions.

Performed inspection of finished products, identified faulty products and equipment problems and troubleshooted to the line managers for prompt resolution. EDUCATIONAL EXPERIENCE

BACHELOR OF SCIENCE in FOOD SCIENCE AND TECHNOLOGY 2018 Abia State University, Uturu, Nigeria.

SENIOR SECONDARY CERTIFICATE EXAMINATION 2012

Holy Infant College, Lagos State, Nigeria.

CERTIFICATIONS AND AWARDS

CERTIFICATE OF NATIONAL SERVICE 2021

National Youth Service Corps, Nigeria.

CUSTOMER RELATIONSHIP MANAGEMENT 2021

Alpha Consulting Services, Lagos State, Nigeria.

HUMAN RESOURCES MANAGEMENT 2021

Alpha Consulting Services, Lagos State, Nigeria.

PROJECT MANAGEMENT PROFESSIONAL 2021

Alpha Consulting Services, Lagos State, Nigeria.

HEALTH SAFETY AND ENVIRONMENT (LEVEL 2 & 3) 2021 Alpha Consulting Services, Lagos State, Nigeria.

English

TECHNICAL SKILLS

MS Word

MS Excel

REFERENCE

Available on request

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