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Medical Assistant Customer Service

Location:
Lawrenceville, GA
Posted:
April 14, 2024

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Resume:

Shree Davis

Lawrenceville, GA *****

ad4z9n@r.postjobfree.com

+1-470-***-****

Lead Medical Assistant with exceptional people skills looking for the opportunity to utilize hands-on experience while demonstrating exceptional professional skills. Authorized to work in the US for any employer

Work Experience

Patient Advocate II

FusionSleep - Suwanee, GA

June 2023 to December 2023

• Accurately scheduling patients for clinic appointments, sleep studies and PAP set up and support appointments.

• Communicating to patients what to expect during service visit(s)

• Verifying active insurance, quoting benefits and financial liability to our patients

• Engage in verbal and written communication with referral sources, team members and Management.

• Managing inbound and outbound phone calls while providing excellent customer service.

• Self-motivated worker, critical thinker, capable of learning and retaining new information quickly.

• Ability to explain insurance benefits to laypersons.

• Computer skills, including Word and Excel.

• Strong written and verbal communication skills

• Answer high volume of inbound calls and desire to seek solutions in real time

• Excellent time management, organization skills and comfortable communicating via phone, email and text.

• Follows HIPAA guidelines.

• Accustomed to working in high volume, fast-paced, goal-oriented environment. Lead Ophthalmic Technician

GEORGIA EYE ASSOCIATES - Lawrenceville, GA

December 2022 to June 2023

• Manage staff as directed by upper management

• Assist management team in having a positive work environment for both staff and patient experience

• Taking patients medical history

• Instructing patients about medications test and procedures

• Preform vision and visual field testing

• Regulated front office duties such as schedule appointments,answer phones,Verify insurance, and accept co-pays

• Verify patients insurance to see if insurance was still active and give ICD9 codes to make sure certain procedures recovered by patients insurance while explaining to patients the responsibility for there portion of the procedure

Making sure that corresponding ICD 9. Codes were given to the hospital or surgery facility to insure procedure codes align with patient procedures

Medical Assistant/Research Assistant

Georgia neurology and sleep medicine - Johns Creek, GA January 2017 to December 2020

• Being in new patients for new and current research studies

• Tracked current and recent patients during there research trails

• Updated patient’s charts using eClinicalWorks/EMR.

• Reviewed the patient's medical history highlighting all allergies.

• Performed injections/ blood work.

• Scheduled appointments, answered phones, filed and pulled charts. Medical Assistant

Gwinnett Dermatology - Snellville, GA

August 2016 to January 2017

Updating patients charts using EMA/ EMR

• Reviewing patient’s medical history and highlighting all allergies

• Assisting doctors with medical procedures and exams/performing vital signs

• Verify a patient insurance and making sure at ICD codes aligned with an office procedures Lead Medical Assistant

Georgia Breast surgery - Lawrenceville, GA

January 2014 to August 2016

• Manage staff as directed per doctors guidelines

• Bring a liaison between the provider and staff and for guidelines and to comply as directed

• Reviewed patient’s medical history highlighting all allergies

• Regulated front office duties such as scheduling appointments and updating patient charts using Practice Fusion /EMR.

• Assisted doctors with medical procedures and exams.

• Performed vital signs /blood work

• Scheduled appointments, answer phones, filed and pulled charts, faxed documents to appropriate contacts, and take patient’s co-pays.

• Verify patients insurance to see if insurance was still active and give ICD9 codes to make sure certain procedures recovered by patients insurance while explaining to patients the responsibility for there portion of the procedure

Making sure that corresponding ICD 9. Codes were given to the hospital to insure procedure codes aligned Medical Assistant

Decatur primary care - Decatur, GA

April 2006 to January 2014

• Verify patients insurance to see if insurance was still active and give ICD9 codes to make sure certain procedures recovered by patients insurance while explaining to patients the responsibility for there portion of the procedure

• Making patients appointments

• Making sure patients information and demographics were input correctly

• Clean and restocked patients room in between patients

• Ordered additional inventory for providers

Education

Diploma

Everest Institute - Atlanta, GA

High school diploma or GED

Skills

• Aseptic Techniques

• Universal/Standard Precautions

• Sterile

Tray Set-Up

• Snellen Eye Chart

• Collaborated

• ICD-9/ Hematocrit

• ICD-9/CPT Coding

• Patient Education

• HIPAA/OSHA

• EMR systems

• Customer service

• Communication skills

• EHR systems

• Documentation review

• Phone triage

• Ophthalmology Experience

• eClinicalWorks

• ICD-10

• Insurance Verification

• Medical Records

• Office Administration

• Patient Care

• Clerical Experience

• Medical Terminology

• Optical experience

• Aseptic technique

• Intake

• HIPAA

• Vital signs

• Medical office experience

• Ophthalmology

• Anatomy knowledge

• Medical coding

• Medical billing

• Medical Scheduling

• Phone Etiquette

• ICD Coding



Contact this candidate