Sashi Prakash

Experienced Restaurant Management Professional

201-****-*** Street,

Surrey, BC.

Canada

V3W 7Z7

ad4z9k@r.postjobfree.com

Professional Summary

Well -rounded and extensive experience in restaurant management with a diverse customer base, either it be a full-service restaurant or a delivery/ takeout setting. Comprehensive understanding of service orientation, individual position requirements, all translating towards a trainerd skill-set with excellent communication and collaborative skills.

Advanced Competencies

• Daily guest services, facilities, and financial operations

• Generating a positive, guest-oriented environment

• Marketing, promotions, and business development

• Hiring and training staff, performance appraisal/coaching

• Scheduling staff, assigning shift roles and responsibilities

• Supporting optimal team performance and morale

• Hands-on leadership, and employee development

• Inventory monitoring, control, and maintenance

• Managing customer complaints, ensuring satisfaction

• Employee development, systems/operational improvement

• Ensuring adherence to workplace health & safety protocols

• Full proficiency with Microsoft programs and Apple OS

Employment Experience

Porter - Vancouver Skycap Porters Ltd. Richmond, BC March 2008 – March 2019

• Provided general information to passengers, give directions and flight information; assisted customers with their baggage in any airport area

• Provided bag handling and (electronic) bag tagging and boarding pass issuance services for out-bound airline passengers at the airport, at curbside locations, interior ticket counters/check-in locations, bag carousels, offices and gates

• Loaded outbound bags onto appropriate conveyor systems, ensuring bags are never left unattended

• Enforced the hazmat/dangerous goods protocols of customer airline(s) concerning checked baggage

• Provided monitoring of the local baggage claim areas (carousels) as assigned, remove unclaimed baggage from carousel and assisted agents in securing bags

• Provided wheelchair and other special assistance to customers, between gates and ticket counters, baggage facilities, parking lot or garage

• Maintained compliance with customer service and safety standards

Customer Service/Cashier/Inventory - Bridgeport Liquor Store Richmond, BC

March, 2019 – July 2023.

• Provide a high level of attentive and friendly customer service, answered questions and assisted with product selection

• Retained knowledge of liquor items to help give customers direction and suggestions of products located throughout the store

• Maintained compliance with all provincial liquor sales regulations and standards

• Perform cashier functions - product scanning, processing sales transactions, cash handling

• Conducted ID checks, remained alert to loss prevention, and handled challenging customers in a calm and professional manner

• Assisted with receiving, unloading, stocking, filling and rotating merchandise in accordance with established procedures

• Performed inventory counts, and maintained safety and sanitation practices and protocols

• Maintained consistent communication with the store management, liquor merchandising team, and front-end staff at all times

Assistant Restaurant Manager - Pizza Hut Burnaby, BC August 2001 – March 2018

• Working in a standardized atmosphere, responsible for daily operations, weekly operational profit and loss figures

• Maintained service and preparation standards, monitored staff performance and provided guidance, oversaw restaurant opening and closing procedures

• Ordered and maintained appropriate inventory levels, ensured restaurant operated in compliance with the latest regulatory measures

• Liaised with District Manager in developing budgets, financial planning, and training new restaurant managers for other locations

• Developed and maintained effective marketing strategies to increase store profits

Assistant Restaurant Manager - Denny Restaurants Vancouver, BC January 1989 – August 2001

• Initially hired as a server, promoted to Restaurant/Training Manager within 3 years of employment

• Opened new franchises in a variety of locations around BC, participated in all levels of operational and budget management and played a key role in training staff teams in maximizing guest experience

• Responsible for hiring and training staff in all spheres of restaurant operations

• Served as key liaison with Denny’s Corporate Head Office in education and training.

Super Host/Serving it Right - Responsible Service BC Vancouver, BC

Creative Writing Certificate - Langara College Vancouver, BC.

Non-credit course in Victorian literature at SFU.

Was working towards a Diploma in Education at the University of The South Pacific, Fiji.

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