Customer Service Representative

Katina Roman

Thomasville, NC · 336-***-****

*************@*****.***

Poised for a challenging career utilizing my administrative, customer service experience, and leadership skills in a fast-paced environment. Proactive dependable and committed professional with in depth experience in employee training and supervision. Seeking to apply my skills and talents to fulfill your company’s needs.

Experience

April 2020 – Present

Retail Merchandiser, Drivelineretail.com

Supervise retail reset teams and product order team for 7 stores. Conduct new associate training as well as process improvement training for the region.

July 2010 – april 2020

Mom, Parental pause

Created a network of community stay at home moms. Volunteered as secretary of a local church. Created and managed my mother’s health and wellness care plan.

August 2008 – June 2010

Substitute Teacher, thomasville city schools

Facilitated curriculum per guidelines in the absence of the classroom teacher. Provided tutoring and guidance to students having academic difficulties. Creating stimulating learning environment to enhance student's attention. Assisted in organizing and supervising educational trips for students.

March 2004 – July 2008

customer service representative, citibank

Provided excellent service via telephone to clients. Reviewed and decisioned applications for credit limit increases. Reconciled credit account discrepancies.

January 2003 – March 2004

customer service representative, American Express

Received inbound customer service calls. Processed credit card payments. Reviewed credit statements and addressed customer concerns.

March 2002 – January 2003

Shift Lead, Hardee’s

Supervised all shift staff personnel. Interviewed and hired employees. Reviewed employee performance. Supervised training of employees. Prepared employee and management schedules. Maintained restaurant standards in accordance with Health Inspection Regulations. Verified sales and balanced restaurant cash.

Education

January 2023

Certificate, Medical Office Administration, Davidson County Community College

May 1997

ASSOCIATE’s degree, Business Management, St Augustine College

Skills

●Excellent communicator

●Dependable

●Data Entry

●Goal oriented

●Top notch organizational skills

●Great customer service skills

Certifications and Licenses

April 2023

Certificate, Medical Office Administration

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