Jessica Rodewald

Redlands, CA *****

ad4z65@r.postjobfree.com

+1-909-***-****

Motivated food server seeks restaurant position with the potential for advancement. I possess excellent customer service skills, and I am great at multi-tasking. I am a natural leader as well as a team player, with the ability to motivate others in order to provide excellent customer service. I am a highly organized and personable server with experience providing exceptional customer service in establishments ranging from casual cafés to fine-dining restaurants. Coworkers and employers describe me as fun and energetic. I have flexible work hours and am willing to work weekends and holidays.

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Server/Bartender

Gazzalos sausages - San Bernardino, CA

August 2023 to Present

Greet customers, seat them get their drink orders, prepare the drinks go over daily specials and answer any questions the customers might have take the food order. Expedite the food when it’s ready and ensure they are satisfied. Periodically check on the customers offer desserts and bring over the check. Server/Bartender

The Derby Room Sports Grill and Turf Club - San Bernardino, CA August 2022 to January 2023

Serve and make drinks for customers, take orders and make sure they had an excellent dining experience. Demonstrate great customer service and have a vast knowledge of cocktails and beer. Server

New Punch Bowl Social - Rancho Cucamonga, CA

December 2021 to July 2022

Greet customers, offer suggestions on appetizers, specials and cocktails. I would answer any questions they would have about the menu and drinks and then take orders and make sure they had an excellent dining experience. Making sure their meal and drinks are as they wanted and enjoying them. Demonstrate great customer service and have a vast knowledge of cocktails and beer. Manager

The State - Redlands, CA

August 2021 to December 2021

Run the floor smoothly, be present on the floor assisting servers and bartenders when needed. Manage the expo line, ensuring food was coming out promptly and plated correctly. Handled day to day operations including nightly til and money.

Head Server/Bartender

Arcwood Wine Bar - Tarzana, CA

March 2017 to November 2020

· Make sure the front-of-the-house staff takes care of their daily responsibilities, and everything runs smoothly.

· Self Motivated

· Very knowledgeable of wine

· Ran the Wine Program

· In charge of all social media platforms (Instagram, Facebook, Yelp)

· In charge of scheduling

· Very experienced in working in fast-paced, high-pressure environments as well as working and communicating with the public

· Highly knowledgeable with many POS systems

· Experienced in managing a team

· Dedicated to ensuring customer satisfaction by remaining accessible and friendly

· Knowledgeable at taking inventory, and ordering what's needed.

· Skilled at anticipating, identifying, and fulfilling guest needs and clarifying special orders.

· Success multitasking while remaining professional and courteous in fast-paced environments.

· Recognized as Lead Server with responsibility for overseeing opening/closing and coaching and mentoring new servers regarding menu items, company policies, and procedures.

· Frequently assisted colleagues during rush periods to foster/promote teamwork while providing exceptional service and guest dining experience.

Lead Server

Preux and Proper - Los Angeles, CA

March 2015 to November 2018

Server

INKAS - Irvine, CA

April 2012 to August 2015

Education

College in Criminal Justice

Post University - Connecticut

January 2020 to 2022

Skills

• -4+ yearsBartending-15yearsRestaurant Experience-15+ yearsPOS-10+ yearsRestaurant Management-2 yearsFood SafetyMicrosoft Office-2 yearsUpselling

• Serving

• Management

• Leadership

• Supervising experience

• Aloha POS

• Restaurant experience

• Upselling

• Food Service

• OpenTable

• Customer service

• Food handling

• Restaurant experience

• Cash register

• Cash handling

• Supervising experience

• POS

• Communication skills

• Bartending

• Cooking

• Serving

• Upselling

• Organizational skills

• Time management

• Sales

• Negotiation

• Account management

Certifications and Licenses

ServSafe

Food Handler Certification

Driver's License

Assessments

Bartending — Proficient

July 2022

Understanding, pouring, and mixing drink orders

Full results: Proficient

Food safety — Proficient

August 2023

Knowledge of proper food and equipment handling safety measures Full results: Proficient

Food service: Customer situations — Proficient

October 2022

Identifying and addressing customer needs in a food service setting Full results: Proficient

Cooking skills: Basic food preparation — Proficient July 2022

Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient

Work style: Reliability — Proficient

December 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Retail customer service — Proficient

January 2023

Responding to customer situations in a retail setting Full results: Proficient

Attention to detail — Proficient

June 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Food service: Customer situations — Proficient

July 2022

Identifying and addressing customer needs in a food service setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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