Nora

Young

Experience

**/****-***

Youngwilliams Customer Services Representative Lead

The Customer Service Representative, Lead (CSR, Lead) represents the Statewide CSC and provides outstanding customer service to both internal and external customers by professionally answering all calls and ensuring that customers receive accurate information politely and promptly. This individual reports to the Supervisor. The CSR, Lead answers calls, obtains and gives information regarding State programs, and provides quality customer service to all callers. This position handles difficult or complex calls referred by CSRs. This position requires excellent diction, grammar, voice quality and articulation, proficiency with computer and customer service skills, and experience.

09/2022-11/22

YoungWilliams• Customer Service Representative

As a customer service representative my duties and responsibilities include answer all customer calls, assisting them with questions, concerns, and complaints. Once understanding their issues, I assist them with what they need and make sure all their question and concerns are answered. Make sure they have all the resources they need to stay connected and up to date on their case information.

10/2017–122022

Walmart• AP Customer Specialist

As an Asset Protection specialists provide security in our stores, at distribution centers, and at corporate facilities. More than that, Asset Protection teams ensure compliance and prevent shrink. With the help of safety-minded experts like you, we can provide a safe experience for both our shoppers and our associates. I also was a Customer Service Manager over the front end. I assisted with doing schedules, responsible for motivating my teammates as well as inspiring positive communication within them so that they can work together toward achieving goals. I was responsible for making sure all registers were counted down, made sure money was pulled from registers, made sure money was in the ash machine and assisted with Loomis.

05/2016-09/2017

Xerox• Customer Service Representative

Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes. In the case of a sales customer service representative, customer service duties and responsibilities will include selling products and services to clients and processing payments.

03/2015-03/2016

Mcdonalds• Team Member

705 Prentiss Avenue

Yazoo City, MS 39194

662-***-****

ladybuggyoung@gmail.c

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ad4z5j@r.postjobfree.com

They are responsible for taking customers' orders, preparing food, and ensuring that the customers are satisfied with their meals. McDonald's crew members must be able to work quickly and efficiently while maintaining a positive attitude. 09/2013-03/2015

Pizza Hut• Team Member

Participating in meetings and voicing concerns as well as suggestions for improvement. Answering or escalating concerns and queries from clients or other stakeholders. Completing a range of administrative tasks. Maintaining a high level of professionalism while representing the company.

Education

Yazoo City High School, Yazoo City, MS

● Graduated in May of 2017 and earned my diploma.

Hinds Community College, Raymond, MS

● Graduated in July of 2022 and earned my Associates of Arts Degree

Lakiesha School of Phlebotomy

● Completed my Phlebotomy certification in 2023

Communication

● Excellent written and verbal communication skills.

● Confident, articulate, and professional speaking abilities

(and experience)

● Empathic listener and persuasive speaker.

● Writing creative or factual.

● Speaking in public, to groups, or via electronic media.

● Excellent presentation and negotiation skills.

Leadership

● Great Decision Making

● Communication Proficient

● Delegation

● Teamwork- making sure everyone is working as one for a successful turn out

● Adapt to any situation

● Creative Problem-Solving

● Trustworthy- able to get the job done no matter what References

Taiwanna Hill 504-***-****

Andria Pates 662-***-****

Johnny Williams 662-***-****

Santana Haywood 662-***-****

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