Julie Gowen

Colorado Springs, CO *****

ad4z2r@r.postjobfree.com

+1-719-***-****

Throughout my career, I have worked in various Customer Service positions, including Automotive Retail Sales, Financial Institutions, Restaurants, and administrative roles in Healthcare and Public Works. Each job has allowed me to acquire valuable skills in Office Administration. I have a calm and flexible demeanor, which enables me to manage and prioritize tasks effectively. I am a hard-working individual who takes pride in my work and excels in team and individual settings. I am notably loyal and eager to thrive in a positive work environment. Authorized to work in the US for any employer

Work Experience

Accounts Payable Clerk/Title Administrator

Porsche of Colorado Springs - Colorado Springs, CO September 2022 to Present

• Daily posting and deposits for Service, Parts, and Body Shop Departments, as well as customer deposits and purchases. Review and process approved invoices and check requests. Maintain vendor files and reconcile accounts regularly. Respond to inquiries promptly and keep monthly expense reports. Manage daily deposits and maintain filing systems.

• Organize and maintain a title system for new purchases and customer trade-ins. Process title paperwork for vehicles sold in and out of state, communicate with customers and the county clerk's office, comply with Title laws, troubleshoot title issues, perform accounting tasks, assist in auditing floor planning, audit deals for compliance, and provide customer support. Finance Assistant/Title Administrator

Street Smart Auto Brokers - Colorado Springs, CO

July 2021 to June 2022

• Support the Finance Manager by working closely with customers, presenting documents for signatures, sending documents to lenders for approval and funding, and collecting customer payments.

• Perform various accounting and administrative tasks for the Business Office as required. This includes assisting in auditing floor plan payoffs and loan payoffs for customer trade-ins. Additionally, ensure compliance with state regulations by conducting deal audits and maintaining the necessary documentation. Provide excellent customer support throughout all interactions.

• Organize and maintain a title system for new purchases and customer trade-ins. This includes processing title paperwork for vehicles sold in and out of state, communicating with customers and the county clerk's office, ensuring compliance with Title laws, troubleshooting title issues, performing accounting tasks related to titles.

Loan Consultant II

Lendmark Financial Services - Colorado Springs, CO April 2020 to July 2021

• Greet, assist, and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications; and record information obtained.

• Process payment distributions and make recommendations regarding loan approvals.

• Approve loans up to established lending limits and complete loan closings.

• Handle account activities related to collection accounts, including phone calls and face-to-face customer interactions

• Prepare transaction documentation, such as those for the Department of Motor Vehicles, record and file the documentation, and operate the cash drawer.

• Bank deposits, maintaining records and balances, and daily branch closing.

• Actively market all branch products and services to individuals

• Perform all other duties as assigned by management.

• Customer support

Sales Manager

Patriot Motors Inc - Colorado Springs, CO

October 2013 to January 2020

During my seven years at Patriot Motors, I progressed from a receptionist to a successful Sales Manager in a mid-sized retail Automotive Sales Company. I consistently surpassed sales targets and developed a loyal customer base there. In addition to overseeing the sales lot, I managed inventory, improved office efficiency, and resolved customer issues.

My duties as a Sales Manager included, but were not limited to, the following:

• Manage all activities on the sales floor, supervise sales associates during negotiations and closings, and provide the general manager with daily sales reports and commissions.

• Respond to online customer reviews, answer customer emails, and handle many phone calls. Manage the company's website, including updating inventory, testimonials, and holiday operations on third-party websites.

• Assist customers in finding financing, submitting buyers' orders to lenders, and interacting with all lien holders on trade-ins.

• Evaluate and appraise trade-in vehicles and ensure inventory placement accountability.

• Complete sales paperwork with customers, verify their payments and assist in understanding and selling service contracts. Arrange shipping if needed. In addition to overseeing the sales lot, I managed inventory, improved office efficiency, and resolved customer issues. Manger on Duty/Server

Luigi's Restaurant - Colorado Springs, CO

September 2008 to December 2013

I worked as a Manager on Duty at Luigi's, a historic restaurant in Colorado Springs. My job was not just to welcome guests and maintain a positive flow of the dining room, but to ensure their satisfaction. I was also responsible for managing the end-of-shift register and sales batch. As a Server, my primary responsibility was to attend to customers, take their food orders, and process their payments. Luigi's was a unique workplace; we took great pride in recognizing and caring for our regular customers. Remembering families and their specific orders was significant to our clientele, and we always strived to provide the best possible service. I am proud to have worked at Luigi's and been part of its history.

Education

High school diploma

Skills

• Excellent relationship building/retention

• Innate problem-solving and multi-tasking skills

• Clear verbal and written communication

• Thrive and work well under pressure

• Ability to connect with diverse personalities and treat each customer and employee equally

• DSM Frazer- Vehicle inventory software

• CRM- Customer relationship management

• Administrative Experience

• Typing

• Receptionist

• Sales

• Data Entry

• Inventory Management

• Account Management

• Customer Service

• Phone Etiquette

• Management Experience

• Sales Experience

• CRM Software

• Front Desk

• Inventory Control

• Cold Calling

• Office Management

• Vendor Management

• Microsoft Excel

• Microsoft Word

• Organizational Skills

• Accounts Payable

• Accounts Receivable

• Relationship Management

• Title Processing

• Communication skills

• Accounts payable

• Computer skills

• Communication skills

• Accounts receivable

• Cash handling

• Customer service

• Phone etiquette

• Microsoft Office

• Clerical experience

Certifications and Licenses

Driver's License

Certified Notary Public

Additional Information

Automotive Industry Compliance Training

Automotive Title Processing Training

Current Colorado Notary Public

References and Letters of recommendation are available upon request.

Contact this candidate