Lakesha Gadsden

Tampa, FL 336**-*****, Tampa, FL 813-***-**** Keshagadsden@icloudcom

Professional Summary

Operations Support Specialist with human resources exposure and legal operations experience. Motivated self-starter with a keen eye for detail and a reputation for producing a quality work standard. Skills

Experience

Human Resources Support Specialist, 11/2021 to 3/2024 Collabera (Citi) – Remote

Junior Mortgage Analyst, 7/2019 to 10/2020

Mission Capital Advisors – Tampa, FL

CSR / Peer Coach, 08/2017 to 10/2018

WellCare Health Plans – Tampa, FL

Workday experience

HR recruiting support

Confidential records management

Policy and procedure adherence

Knowledge foreclosures and creditor’s rights

Loan document review

Service Now ticketing

Rekon, Black Knight, Lexis Nexis, Imaging Records

Management (IRM)

Performed internal payroll and placement function in Workday; personnel record entries, time reconciliations, performance evaluations, promotions, and separations. Initiated Service Now incidences for new hire and contractor onboarding system and software entitlement requests.

Assigned and monitored role-specific compliance trainings via web-based LMS. Supported day-to-day HR activities through remote interview scheduling, fingerprint and drug screen coordination, and processing Covid-19 vaccination accommodations. Fielded internal and external documentation requests. Analyzed residential loan documentation for clear title and marketability in preparation for securitization. Conducted bankruptcy and military searches to confirm pre-sale compliance. Drafted and e-filed assignments, gaps, and corrective deeds to cure defects of title. Managed BPO and property preservation inboxes and updated client systems accordingly. Provided a superior customer service experience to inbound callers requesting referrals for social services. Conducted structured interviews with member to accurately assess the type and extent of services needed. Performed external internet research on service providers on behalf of members, up to and including scheduling appointments with providers and facilitating transportation. Routinely updated provider network database noting changes to services, hours of operation, and fee changes.

Case Worker, 10/2014 to 03/2017

Binder and Binder – Tampa, FL

E-Service / E-Filing Team Manager, 04/2012 to 07/2014 Law Offices of Daniel C. Consuegra – Tampa, FL

Education

Cornerstone Correspondence - Tampa, FL

Pre-screened potential clients for qualifying criteria of Social Security Administration (SSA) programs as a Social Security Advocate.

Completed patient intake assessments, collecting financial information, gathering medical evidence, physician statements, and additional documentation to complete file setup. Drafted summonses and complaints for service upon OGC. Served as liaison between clients and government agencies for claim related matters. Documented case progress to client files and processed fees and costs invoices. Managed a team of 15 e-service team members tasked with filing legal pleadings. Instituted a firm-wide service schedule which improved internal e-service timelines. Constructed training documents to assist new hires with the e-service processes. Drafted reports in Perfect Practice case management system; delegating responsibilities according to workload, matter complexity, and level of urgency. Tracked service of process, service returns, and updated internal and client systems accordingly. Diploma

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