Rakeem Cash

Customer Service

Columbia, SC *****

ad4z22@r.postjobfree.com - 803-***-****

• More than 4 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

• Possess solid computer skills

• .Excellent working knowledge using both Microsoft Windows XP, and Microsoft Office XP Professional Systems; Microsoft Excel, WordPerfect, Microsoft Word, CT DataTrac.

• Ability to motivate customer service employees.

• A team player, acknowledged as "Total Quality Customer Service Professional."

• Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.

Synopsis of Achievements

• Increased customer retention by 15%, from 72% to 87%.

• Reactivated utilizing persuasion/mediation skills.

• Proactive planning led to notable increase in morale in all departments.

• Created customer satisfaction survey, drastically reducing potential problems.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Labor Worker

Can Do Pool Service - Columbia, SC-April 2014 to Present

Responsibilities

I was to prep mud in a mixer load in wheelbarrow bring to pool.

Accomplishments

I became a plaster.

Rear loader

Advanced Disposal - Gaston, SC-July 2017 to December 2017

I worked threw Labor Ready I was very dependable and trustworthy and a great worker it was jus a change of management

Housekeeper

Carolina Cleaning Service - Columbia, SC-January 2016 to January 2017

In home cleaning certain day of the week.

Greeter, Customer Service

Carolina Dining - Columbia, SC-March 2010 to October 2013

Worked with six other customer services personals in a school enviroment worked a fast pace to get customer service time limited of 2 mins.

Greeted customers at the door and register with a great big smile and severed them in a orderly an time fashion.

Maintain paperwork and and new ways to improve faster and better customer service.

Customer Service Representative

TELE-COM - Augusta, GA-2009 to 2010

• Work with 28 sales professionals covering Columbia, responsible for more than 800 individual and corporate accounts.

• Support sales reps in opening new accounts and upgrading existing service.

• Quickly and effectively solve customer challenges.

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Guest Services Agent

John Q. Hammons Hotels & Resorts - Columbia, SC-2008 to 2009

• Worked with 4 professionals. Work entailed heavy cold-canvassing, working with different people from all over the states and bureaus, and following up on referrals.

• Instrumental in igniting revenue.

• Received certificate for outstanding work.

• Helped position Mr. .Hammonds to land VP position with national seminar group.

EDUCATION

GED

ADULT EDUCATION - Columbia, SC

January 2009 to January 2010

Electrical Engineer in Business Management

Augusta Technical College - Augusta, GA

January 2010

ADDITIONAL INFORMATION

Margret Devore

803-***-****

Carolina Cleaning

12 Years

Tica Romey

803-***-****

Verizon

17 years

Kerry Able

803-***-****

Richland School District 1

6 years

Contact this candidate