AUBREY BASKIN

Las Vegas, NV

ad4z1z@r.postjobfree.com

702-***-****

I am versatile and a quick learner seeking a long term career where I can showcase my skills. I have 10 plus years of customer service and management experience in retail, childcare and hospitality. I want to be able to showcase my skills while being able to grow and develop within a company long term.

EXPERIENCE

AUGUST 2022- FEBRUARY 2023

BUSINESS OFFICE MANAGER-HUMAN RESOURCES MANAGER

PACIFICA SENIOR LIVING

● Onboarding Employees

● Giving write ups or corrective actions to employees

● Payroll

● Keeping employee files up to date with state regulations

● Running background checks on employees

● Monitoring time punches

● Workers compensation cases

● Running deposits for new residents

● Depositing rent checks

● Keeping track of resident ledgers

● Inputting resident charges

● Changing levels of care for residents

● Answering and making phone calls regarding employees, residents and vendors

● Filing

● Pulling ACH

● Accounts receivable

● Inputting invoices

● Ensuring that all COIs and W-9s for vendors are up to date

● Approving invoices

● Inputting refunds and credits for residents

SEPTEMBER 2021- MARCH 2022

CUSTOMER SERVICE REPRESENTATIVE

LEAFFILTER

● Handling many inbound and outbound calls to and from customers

● Listening to customers needs or issues and providing helpful solutions to their problems

● Follow up to ensure resolution

● Keep records of customer interactions. process customer accounts and file documents JUNE 2021- SEPTEMBER 2021

BARISTA

STARBUCKS

● Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages

● Cleaning and sanitizing work areas, utensils and equipment

● Cleaning dining areas

● Describing menu items and suggest products to customers MARCH 2019 – AUGUST 2020

TRAVEL SALES AGENT

HOLIDAY SYSTEMS INTERNATIONAL (HSI)

● Assisting members with their travel plans via phone and email by coordinating transportation,

● Tours, activities and more

● Demonstrate great customer service and communication to each member

● Collects payments, books travel arrangements and pays applicable fees

APRIL 2016 – MAY 2018

CUSTOMER SERVICE SALES REPRESENTATIVE

ALLEGIANT TRAVEL COMPANY

● Serve customers by providing product and service information

● Demonstrate communication and listening skills to accommodate each client with any questions or needs

JULY 2014- MAY 2015

INSTALLATION SCHEDULER

SOLAR CITY

● Communicating with customers through email and phone to schedule installations

● Answer phone calls to the scheduling line and book appointments for installations

● Call customers two days prior to their appointments to remind them of their service date

● Follow up with customer to ensure service was to their standards JULY 2014-MAY 2015

PBX OPERATOR

SLS LAS VEGAS

● Answering all incoming phone calls from outside lines and within the hotel

● Dispatch or connect the calls to the proper person or department

● Use HotSOS to maintain any housekeeping or maintenance requests are filled then dispatching via radio

● Logging and completing all wake up calls

AUGUST 2013-JUNE 2014

RECEPTIONIST

THE CHARLESTON RESIDENTIAL

● Answering and direct calls to proper

department/person

● Demonstrate communication and listening skills by taking down messages and giving general Information to each customer

● Scheduling appointments based on facilities operations MARCH 2011-MARCH 2013

KEY HOLDER

TORRID

● Opening the store based on company policies

● Balancing registers to ensure each employee followed all transactions properly

● Answering phones and locating product for customers

● Demonstrating great customer service for each guests that enters the store while updating them of our current sales

NOVEMBER 2010 – MAY 2012

LEAD ASSISTANT MANAGER

THE BODY SHOP

● Keep a log of employee sales, monthly sales and daily sales to track flow of business

● Assist store manager with scheduling, store operations and interviewing potential employees

● Order all supplies for the store and meeting my personal sales goals daily and weekly EDUCATION

JUNE 2005

SILVERADO HIGH SCHOOL

● DIPLOMA

SKILLS

● Type 40 WPM

● Microsoft Expert

● Leadership Time

Management

● Customer Service

● Mul-line Phone Systems Pro

● Adaptability

● Organization

Communication

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