Customer Service Representative

AUBRIONE DAVIS

Yazoo City, MS *****

769-***-**** - ********.*****@*****.***

PROFESSIONAL SUMMARY

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

SKILLS

Professional demeanor

Customer/Client relations

Office administration

Documentation and reporting

Security awareness

Multi-Line Telephone Systems

Customer and Client Relations

Inbound and Outbound Calling

Complaint resolution

Money handling abilities

Good listening skills

Credit card processing

WORK HISTORY

03/2020 to Current Customer Service Associate

Shaqwana's Tax Firm – Carrollton, TX

Managed multiple tasks and met time-sensitive deadlines. Answered central telephone system and directed calls accordingly. Confirmed appointments, communicated with clients and updated client records. Provided clerical support to company employees by copying, faxing and filing documents.

Sorted, received and distributed mail correspondence between departments and personnel.

01/2019 to 03/2020 Customer Service Representative Young Williams Child Support Services – Yazoo City, MS Documented data and completed accurate updates to case records. Resolved problems, improved operations and provided exceptional service. Answered calls and provided accurate information on cases. Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

01/2018 to 12/2018 Scanner

Vantec Hitachi – Canton, MS

Kept all areas clean, organized and in-line with company professional standards. Operated vehicles and equipment safely and maintained clean driving record. Verified level of supplies and requested new inventory to meet service levels. Scanned part to load on truck for shipping.

05/2016 to 07/2017 Customer Service Representative Xerox – Madison, MS

Answered customer telephone calls promptly to avoid on-hold wait times. Provided primary customer support to internal and external customers in fast-paced environment.

Maintained accurate and current customer account data with manual forms processing and digital information updates.

Documented and detailed calls and complaints using call center's CRM database. Resolved customer complaints and addressed emergency requests and needs. 02/2015 to 05/2016 Cashier

Family Dollar – Yazoo City, MS

Counted cash in register drawer at beginning and end of shift. Operated cash register for cash, check and credit card transactions with 100% accuracy.

Performed shift change tasks each day to keep store efficient and neat. Restocked and organized merchandise in front lanes. EDUCATION

05/2015 High School Diploma

Yazoo City High School - Yazoo City, MS

ACCOMPLISHMENTS

Responded to over 30 customer inquiries each day.

AFFILIATIONS

Shaqwana's Tax School

Knowledgeable For Kiddos

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