Jennifer Epstein *** Boxwood Drive Shirley, New York 11967

631-***-**** ad4z0q@r.postjobfree.com

Warehouse Management • Warehouse Operations • Retail Management • Retail Operations • Logistics • Customer Service Sales – Marketing • E-Commerce • Human Resources

Accomplished, energetic, dynamic professional offering definitive expertise within the entire retail spectrum, driven by a complex, multi-tiered operations management system and customer service platform that is integrated with e-commerce. Practiced in executing strategic marketing – sales agendas that augment company visibility and brand, penetrating niche markets and realizing increased profitability. Recognized as a respected, influential voice with a high expectation leadership style, as evidenced in maximizing performance, exceeding revenue goals and positioning the organization for sustainable growth.

Offer commitment, accountability, impeccable integrity and a passion to excel. Successfully mentor, coach and motivate team members. Infuse positive, contagious energy. Accomplish stability of critical core team relations through collaboration, transparency and feedback. Experienced in budgeting, driving cost reduction, cash flow analysis, feasibility studies, competitive price analysis, cost/profit ratio, forecasting and financial metrics analysis. Articulate communicator—verbal and written. Accustomed to high visibility, with proven presentation capability. Organized, detail driven, with an ability to prioritize and multi-task, filtering competing priorities, remaining focused, managing multiple projects, concurrently, and within compressed time constraints. Pinpoint and troubleshoot problems; frame and present an inventive, tactical approach toward solving problems, defusing their magnification without incident. Strategic Planning & Execution Vendor Coordination Leadership & Team Building Process Re-Engineering Supply Chain Analysis Purchasing Warehouse Efficiency Design Quality Control Presentations & Consultations Computer Skills: MS Word, Excel, PowerPoint, Outlook, SalesForce, Kronos, ADP, SAP.

PROFESSIONAL EXPERIENCE

SAFELITE AUTO GLASS, Hauppauge, New York 5/2022- Present Warehouse Manager, Operations

• Develop and lead a high performing team of associates and drivers to ensure that shipping and receiving goals are met.

• Oversee daily operations, financials, staffing and processes for the Long Island market consisting of 14 retail stores.

• Partner with regional leaders to implement and maintain warehouse support in sales plans.

• Develop reporting on key performance indicators (KPIs) including cost tracking.

• Maintain a high degree of financial transparency, reviewing and managing the facility’s P&L and workforce as needed.

• Oversee the facility’s fleet, inventory, quality and material handling. AMAZON, Shirley, New York 7/2020 - 2/2022

Area Manager, Operations

• Direct overnight inbound/outbound deliveries within a new launch building to operational success.

• Analyze, forecast and determine productivity requirements before and during shift to meet overall building objectives.

• Balance staffing/labor to ensure a scaled and efficient shift.

• Manage a team of 100+ associates (during peak), 60+ associates (off peak). Actively engage associates to improve productivity as well as identify and remove any barriers present.

• Reference performance metrics to identify areas of improvement and implement strategies to improve efficiency and quality.

• Communicate and maintain standard work procedures for fellow managers and associates. Selected Accomplishments

• Successfully process Sort shift and meet On Time Dispatch on a daily basis ensuring customer promise is met.

• Trained and developed 2 Tier 3 Operations Assistants to Tier 4 Area Managers in past 6 months through performance evaluations and individual coaching.

• Trained and developed 6 Tier 1 Associates to Tier 3 Operations Leadership team in past 4 months.

• Lead the Safety committee with Safety Specialist to ensure a safe working environment for all associates. LENNOX STORES, Farmingdale, New York 6/2017 – 5/2019 General Manager

• Managed one of the highest volume HVAC parts and supplies stores, warehouse and distribution centers in the Northeast Region, generating $25 million, annually. Served the residential and commercial markets.

• Exercised direct control in providing multi-level customer service within a high traffic, intense environment including in- store visits, email communications, e-commerce, and on the job site requests demanding an immediate response.

• Maintained constant communication with the customer. Defined and clarified customer needs, and advised the customer, resulting in cost effective purchases. Practiced up-selling.

• Oversaw and coordinated all entities in the supply chain—purchasing, warehousing, inventory, fleet operations, distribution. Forecasted and ensured product was in stock to accommodate large orders. Jennifer Epstein, Page II

• Supported the sales team in the marketing effort; provided solid lead generation and new product education.

• Administered the recruiting, hiring, mentoring and training. Observed, critiqued and measured performance. Selected Accomplishments:

• Achieved sales goals and sales metrics.

• In collaboration with account management team developed and implemented strategic sales – marketing initiatives that expanded the customer base.

• Participated in e-commerce. Implemented an easy e-commerce return process.

• Credited with strengthening employee relations through consensus building and superior communication. Recognized and praised talent, achieving high moral, cooperation, low absenteeism and a high retention rate. TOMMY BAHAMA, Riverhead, NewYork 11/2011 – 3/2017

Store Manager

• Directed a retail management and operations system broad in scope including scheduling, inventory control, shipping and receiving, payroll, human resources and customer service.

• Provided management leadership to sales team, assistant manager, key holders, sales associates and stockroom manager, with direct reports from assistant manager and two sales leads.

• Analyzed financial and performance data. Reviewed daily comparative sales results. Analyzed trends, patterns; developed strategies to enhance store performance and increase sales and profits.

• Monitored and critiqued customer service delivered by team members; developed action plans.

• Conducted customer service training sessions. Served as role model in demonstrating optimum customer service including sensitivity to customer’s needs, maintaining eye contact, building rapport. Heightened and deepened customer relationships by proactively assisting customer. Developed loyalty and repeat business.

• Conceived and designed in-store and window displays that projected a welcoming, fun and open environment.

• Built and sustained a pipeline of new clientele.

• Oversaw store’s performance; identified and implemented plans for operational improvement.

• Trained, coached, mentored and monitored team members,with a focus on product knowledge, competition, providing unparalleled customer service, good listening skills, refine communication – presentation skills

• Conducted semi-annual and annual performance reviews and conferences to assess and evaluate goals achieved; recommended strategies for augmentation of scope and continued professional growth.

• Recruited and hired new talent. Retained top performers; managed out underperformers. Selected Accomplishments:

• Launched this ground-up store, taking sales from 0-$3.5 million.

• Implemented strategic marketing campaigns, resulting in expanding customer base and brand identity.

• Introduced and devised an e-commerce system that enabled customer to consult with a sales associate at the time of purchase. Ensured an efficient in-store pick-up system and shipping service.

• Major contributor to inventory purchasing planning, sales analysis, break-even analysis, gross margin return on investment, initial markup and inventory turnover.

Prior Experience:

Kasper, Riverhead Outlets Calvin Klein, Riverhead Outlets Bass, Bellport Outlets Footlocker, Smithhaven Mall Bakers, Smithhaven Mall Epic Designs, Smithhaven Mall When employed at Epic Designs, a privately owned men’s clothing store, worked as a buyer; attended trade shows; executed merchandising plans.

EDUCATION DOWLING COLLEGE, Oakdale, New York

BBA in Business Management

CERTIFICATION Forklift: Warehouse – Shipping Management

Contact this candidate