Customer Care Service Delivery
Resume:
WINNY CHEPNGETICH
ad4z0n@r.postjobfree.com
BIO DATA
Gender: Female
Nationality: Kenya
Languages: English, Kiswahili
PERSONAL PROFILE
A disciplined and well-organized individual with over 4 years work experience with a proven ability to perform a wide range of functions accurately in a fast-paced work environment. Acknowledged for devotion, good work ethics and ability to multi-task in different fields. I’m a highly motivated individual who possesses a vibrant personality. I hold a Bachelor of Commerce, Banking and Finance Option. I have acquired diverse experience in accounts, optical Service delivery, Customer Care and Sales. This extensive experience has equipped me well and I have gained skills and experience to perform in a challenging environment. Am a creative and innovative individual who stops at nothing to come up with new ways of doing things. I possess excellent communication and interpersonal skills. CAREER OBJECTIVE
To work in a challenging and reputable organization with attractive opportunities where the financial skills, knowledge gained over time can be utilized and enhanced. I look forward to being a value adding resource by working as positively as possible to further develop and meet the demands of such an organization. SUMMARY OF SKILLS AND COMPETENCIES
● Communication Skills: Communicates very well both orally and in writing. Possess good presentation skills and people handling techniques.
● Interpersonal and Teamwork: Relates and works very well with people from different cultures and backgrounds. Possesses excellent team work skills which have enabled me establish and maintain effective working
● Analytical Skills: Recognizes areas of weaknesses requiring improvements and makes recommendations to the management for consideration, approval and implementation
● Priorities and Decision Making: A successful track record in setting priorities; keen analytic, organization and problem-solving skills which support and enable sound decision making.
● Organization and Planning: A highly organized individual who handles all tasks in a methodical and timely manner.
● Flexibility: Capacity to fit into most environments, maintain calm under pressure and can adapt well to changes in the workplace.
● Time Management: Ability to manage competing priorities effectively, to be resourceful and to use time as a resource
● Analytical Skills: Recognizes areas of weaknesses requiring improvements and makes recommendations to the management for consideration, approval and implementation
● Priorities and Decision Making: A successful track record in setting priorities; keen analytic, organization and problem-solving skills which support and enable sound decision making.
● Organization and Planning: A highly organized individual who handles all tasks in a methodical and timely manner.
● Flexibility: Capacity to fit into most environments, maintain calm under pressure and can adapt well to changes in the work place.
Time Management: Ability to manage competing priorities effectively, to be resourceful and to use time as a resource
EDUCATIONAL /PROFESSIONAL QUALIFICATIONS
JULY 2021 CPA Part 1
Certified public accountancy part one, section 1 and 2 Jan 2013 – Nov 2015: Kisii University.
Bachelor of Commerce, Banking and Finance option. Second class upper division Nov - Dec 2012: Njoro Gateway College.
Computer applications. Credit
Jan 2008 – Dec 2011: Chebonei Girls High School.
Kenya Certificate of Secondary Education.
Other Trainings
2017 August: Samasource Digital Basics
Certificate in computer research and image annotation Modules:
● Web Research.
● Digital Basics.
● Image Annotation.
● Work Readiness.
2016 September: Sama School Certificate in Business Process Outsourcing Voice Trained Modules:
● Customer Service.
● Communication Skills.
● Telephone Etiquette
WORK EXPERIENCE
Position: Biller/cashier -Lions first eye hospital October 2021 to 5th july 2023
Duties and responsibilities
generating invoices
running clients insurance cards
giving revenue reports
Verify Insurance Coverage
Complete General Clerical Work
Registering clients
JAN 2021 TO OCTOBER 2021
Position: dispensing officer,BAUS OPTICAL
Duties and responsibilities
.
Interpret Prescriptions.
Sell and Dispense Frames and Lenses
Repair and Clean Frames
Verify Insurance Coverage
Complete General Clerical Work
August 2020 to Dec 2020
Position: business process associate, ADEC KENYA
Duties and responsibilities
● Administer and collect all metrics on processes and identify data points to improve all processes.
● Documents all transactions on an everyday basis and collate metrics from various associates and prepare appropriate reports.
● Monitor all data entry operations and ensure compliance to timeframe.
● Ensure and maintain effective professional relationships with staff.
● Perform quality check assessment on all processes of various associates.
Jan2020 to march 2020: Colnet limited
Position: accounts intern
Duties and responsibilities
● Management of petty cash transactions.
● Controlling credit and ensuring debtors pay on time.
● Reconciliation of direct debits and finance accounts.
● ensuring all payments amounts & records are accurate.
● Preparation of statutory accounts.
● working with journals, sales & purchase ledgers and spreadsheet June 2019 to Jan 2020: CCI Kenya
Position: Call Center Agent
Duties and responsibilities
● Answer courteously inbound calls.
● Respond to customer inquiries.
● Generate customer interest in the services or products offered by the company.
● Provide personalized customer service by responding to the needs of the customers.
● Ensure feedback from the customer to further improve the customer services.
● Manage and update customer databases with the status of each customer.
● Coordinate with the dispatch team to send products or provide services on time to customers.
● Provide customers with brochures and information packages on products or services.
● Build customer loyalty by follow-up of customer calls.
● Evaluate problems of the customers and provide logical lasting Solutions.
● Manage filing, mailing, correspondence and other management tasks.
2017 July to March 2019: Samasource Nairobi
Position: Agent
Duties and responsibilities
● Image annotation
● Tagging
● Research services content across several online platforms.
● Write content descriptions.
● Conduct online content classification and categorization.
● Maintain data work requirements by following data program Techniques, procedures as well as meeting and maintaining the Required quality threshold.
● Review, verify and correct provided data based on the laid down Guidelines.
● Contribute to team effort by accomplishing related results as Needed.
● Respond to online sales queries.
Research, collect and collate required information from the web based on provided guidelines. 2017 -Kenya General Elections
Position: Deputy Presiding Officer
Duties and Responsibilities
● Comply with any instructions from the Returning Officer
● Take charge of a polling station.
● Ensure that all electors are treated impartially and with respect.
● Maintain the secrecy of the ballot
● Supervise the Poll Clerk(s) at the polling station.
● In a multiple polling station, make contact with other Presiding Officer(s).
● Collect the Ballot Box and contents before the Poll and keep secure.
● Transport Ballot Box and contents to polling station.
● Organize the layout of the polling station taking all voter needs into account.
● Ensure the polling station is opened on time.
● Provide assistance to voters where appropriate
● Receive postal votes delivered by hand.
● Ensure the polling station is closed on time.
● Complied with all instructions.
● Maintained the secrecy of the ballot.
Maintained order in the polling station
Sep - Dec2015: Faulu Microfinance Bank, Bomet
Branch Position: accounts intern
Duties and Responsibilities
● Management of petty cash transactions.
● Controlling credit and ensuring debtors pay on time. ● Reconciliation of direct debits and finance accounts. ● Ensuring all payments amounts & records are accurate. ● Preparation of statutory accounts.
● Working with journals, sales & purchase ledgers and spreadsheet HOBBIES AND INTERESTS
● socializing
● Reading
● Travelling
REFEREES
1. Mr.Dominic Rono Call Centre Systems Support
Engineer Simba Technology
Cell: 072*******
2. Mr DENNIS KARIUKI
Hr totem technologies
Contact this candidate