Stephen Hamilton-Lee

*** ********** ***. • Markham, Ontario L6E 1N2 • 416-***-**** • ad4z0c@r.postjobfree.com

Professional Scrum Master

Results-oriented professional with years of experience leading and supporting Financial Institutions with Software Development, Robotic Process Automation, Web design, Web Collaboration and Small to Large IT projects for other diverse industries. As an Certified Professional Scrum Master (CSP-SM), Advanced Certified Scrum Master (A-CSM), Certified Product Owner (CSPO) and Scaled Agile Framework Enterprise (SAFe), constantly manage the needs of the Product Owners and interaction with internal and external clients and various team members. Excel at analyzing underlying business drivers to estimate Product Backlog and develop Release Burndown charts/reports. Successful gathering and documenting specifications for internal and external clients and having the approval sign-off on BRD, FRD and TDD. Highly effective directing teams in preparing strategic business analysis and proposals critical to meeting multi-million dollar ROA targets. Outstanding communication skills; interface effectively with senior management, staff, peers, and users.

Core Competencies / Technical Proficiencies

CSP-SM /A-CSM/CSM/ CSPO/SAFe/PMPO SAFe

JIRA Software

Confluence

Business System Assessments

Team Leadership & Collaboration

Strategic Planning & Analysis

Project Planning & Execution

RFP / RFI / RFQ Processes

Rally

Professional Experience

TD Bank Group – Toronto, Canada June 2022- Present

RTE (Release Train Engineer)

•Working within the Customer Engagement Platform (Shopping and Buying platform) and Marketing & Offer Management (American Most Convenient Bank) while supporting 5 ART within TD known as PODS (Using the Digital Pre-Approval 1 & 2 Digital Full Application with the delivery of enhancements for the assets, Guide the Retail Banking through RESL and PL credit Compliance using Salesforce application and Credit Compliance Tool and new POD that does the following Mulesoft changes and components)

•Supporting 3 Scrum Master and 3 Product Owners to help drive the PODS members to achieve the sprint Goals

•Planned and prepared the Program Increments for the entire fiscal year on the JIRA boards as well as closed off the Shared Sprint board

•Prepared and Lead the 3 day PI planning session with various ART teams (helped SM and PO map the cross dependency on the JIRA boards)

•Lead and developed the Inspect and Adapt for all ART’s within the Shopping and Buying Platform

•Creation of custom JIRA reports to help determine the health of the PODS to determine the price of EPICS and Features after the release to the production

•Interaction between Internal and External clients/customers to review the prioritization for the upcoming PI events

•Set-up Bi-weekly meetings with the Vision (Solution Train Engineer, Product Group Leads) (Intake for Feature) team to look at the feature prioritization and update Feature Status, EPIC status within the JIRA Boards to drive the cost effective and determine how long it took to have the feature delivered

•Attend weekly Architect meetings and drive the PET (Partner Engagement Form) to ensure that we are complaint for the feature

•Conducted and Lead the weekly PGPO sync

•Lead the weekly (SOS) Product Owner Sync to look at the RISK, Impediments and Improvements for the ART teams and engaged other channels when needed

Bell Canada (Bell Business Market) – Toronto, Canada April 2018 – June 2022

Senior Scrum Master/SAFe RTE (Release Train Engineer)

Lead daily stand-ups and scrum ceremonies for Five scrum teams within BBM. RTE Lead 2 ART teams (Agile Release Teams) as the RTE for SAFe. Work with several product owners to refine backlog and plan sprints. Track, escalate and remove impediments. Produce reports on Team Heath/Sprint budgets/ Team Velocity and productivities. Work with component teams to resolve issues. Selected Highlights:

•Conduct and Trained various diverse Team members from the Transition from Waterfall to Scaled Agile and SAFe (Scaled Agile Framework Enterprise)

•Guiding the team and organization on how to use Agile/Scrum/ practices and Values.

•Conduct the Scrum of Scrum (SoS) for the Product Owners and Business leadership team

•Monitored team velocity and solely facilitated Release Planning, Sprint Planning, Backlog Refinement and Retrospective meetings.

•Guided team on methodology for generating user stories that described features within the product and application. Illustrated the success of the user stories within the agile tool confluence and JIRA by generating a cumulative flow diagram.

•Provide the sprint cost to build the features for billing and Robotic Process Automation for each of the EPICS and Business units

•Created and managed the Sprint board(s) and KANBAN boards to track open issues and Features/Stories for both Scale Agile and SAFe

•Prepared the PI planning session(s) for all stakeholders and meet with the ART team to ensure that all Features and Stories are ready for the PI

Professional Experience

JW surety Bond (formerly called Xenex Enterprise Inc) – Toronto, Canada

November 2017 – April 2018

Scrum Master/Senior Project Manager

•Directly reporting to the CEO to guide the organization transition from traditional Waterfall as the project Manager to Agile for customer software application (Surety Cloud and E-Signature Master).

•As a Scrum master/Project Manager for 2 different teams (10+ people), introduced Refactoring process changes to accelerate development and remove major impediments ensuring J2EE clean code within the software application design.

•Working with the development team to build Working agreements to ensure cross communication is stabilized to have continuous flow to meet sprint goals.

• Training team members as well as the rest of the company staff in employing agile and scrum practices to improve work flow.

•Working with the product owners during the Sprint review sessions to make sure all stories met the Definition of Done and continuous delivery of the software features.

Professional Experience

Bank of Nova Scotia Global Transaction Banking – Toronto, Canada April 2017 – July 2017

Scrum Master

Lead daily stand-ups and scrum ceremonies for two scrum teams. Work with product owners to refine the backlog and plan sprints. Track, escalate and remove impediments. Report at daily Scrum of Scrum meetings. Track burn down, issues and progress in Version One. Work with component teams to resolve issues. Selected Highlights:

•Articulated the flow of work for the bank's billing software application product by designing kanban board, domain modelling, and story mapping.

•Monitored team velocity and solely facilitated Release Planning, Sprint Planning, Backlog Refinement and Retrospective meetings.

•Removed billing lab team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.

•Collaborated with management, developers, product managers, and technical support specialists on a regular and frequent basis.

•Guided team on methodology for generating user stories that described features within the product and application. Illustrated the success of the user stories within the agile tool confluence and JIRA by generating a cumulative flow diagram.

Professional Experience

DAVIS AND HENDERSON (D+H) – Toronto, Canada

2009 – April 2017

Scrum Master /Project Manager/Senior Business Analyst

Providing professional services as a Scrum Master/Senior Business Analyst meeting with various financial institutions at management level and leading/supporting team members using the Agile Methodology. Creating Sprint backlogs, Planning Sprint cycles and informing other team members about User Stories and Epics. Selected Highlights:

•Led the chequing team members using Agile methodology and trained global teams, which resulted in early delivery of project and reduced process waste caused by lack of common understanding.

•Encouraged the team members to use Scrum Best Practices and Estimation techniques like Planning Poker, T-shirt sizing and bucket list and prioritization technique like Kano.

•Travelled across North America to implement the new IVR call centre for chequing platform, using agile.

•Conducted daily scrum with team and ensured the sprint cycle was on target by removing all impediments, using multiple agile tools for projects JIRA/TFS and Rally.

•Implemented software application products relating to credit fraud, chequing platform, registry services and Canadian mortgages.

•Facilitated meetings to iron out blockers, conducted JAD session with the product owner and other executives stakeholders on a regular basis and helped the team to make better use of these times and estimate more efficiently, thus ensuring a healthy sprint progress.

Previous Work History

Minacs- Toronto Canada Senior Project Manage/Business Analyst

Pella Windows& Doors IT Manager- Toronto, Canada

Bell Canada Associate Director- Toronto, Canada

2008-2009

2006-2008

2004-2006

CIBC Senior Strategy & Design Specialist- Toronto, Canada

2001-2004

Senior Support Analyst / Team Leader, MOORE BUSINESS FORMS – Toronto, Canada

2000 - 2001

Senior Network Support Team Leader (Consultant), Pink Elephant - Burlington, Canada

1999 - 2000

Computer Technician, ACC MaxSystem, Toronto, Canada

1996 – 1998

Customer Service Representative, IBM Canada Solution Center, Markham, Canada

1993 – 1997

Education / Certifications

•Diploma in Electronic and Electrical Engineering, DeVry College of Technology, Toronto, Canada

•Certifications: Certified Scrum Professional/ Advanced Certified Scrum Master/Scrum Master/Product Owner/ Project Management Basics / ITIL Certification / Certified Cisco Network Associate (CCNA) / Advanced Services’ Cisco IPCC/ICM Deployment Methodology / CCNT Voiceover IP Essentials Version 6.0 / Certified ICM/ICR Product Training & System Admin Version 4.6

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