Onboarding Specialist

Lanette Vargas

Metro Atlanta Area 917-***-**** ***************@*******.***

LinkedIn: www.linkedin.com/in/lanette-vargas-2576b133 Professional Summary

Client-focused Implementation Onboarding Specialist and Licensed Realtor with over 10 years of experience in software implementation and real estate sales. Demonstrates exceptional skills in partnership building, project management, and cross-functional team leadership. Proficient in navigating complex negotiations, managing comprehensive sales and marketing campaigns, and enhancing customer satisfaction through personalized solutions. Core Competencies

• Real Estate Transactions & Compliance: Deep understanding of fair housing regulations and residential sales processes.

• Client Onboarding & Training: Expertise in educating new users and facilitating successful adoption of software systems.

• Strategic Account Management & Growth: Proven track record in identifying opportunities for expansion and retention.

• Full Cycle Sales & Marketing: Adept at executing effective marketing strategies and sales initiatives.

• Customer Relations & Conflict Resolution: Excellent interpersonal and conflict resolution skills.

• Data Analysis & Market Research: Strong analytical abilities to assess market trends and client needs.

• Leadership & Training: Experienced in mentoring teams and leading by example to achieve corporate objectives.

Professional Experience

Virtual Properties, Atlanta, GA

Realtor Januaray 2023 – Present

• Manage and execute residential property sales, developing robust client relationships and providing education on legal requirements.

• Perform market analysis, negotiate contracts, and coordinate all elements of the closing process, leveraging over 40 promotional websites and conducting open houses to maximize property visibility.

Zillow, Atlanta, GA

B2C Advisor May 2020 – January 2023

• Primary liaison for residential property listings, focusing on client engagement and education regarding transaction processes.

• Negotiated terms and coordinated with internal teams, upholding the organization's values of collaboration and exemplary customer service.

Berkshire Hathaway Home Services, Atlanta, GA

Realtor October 2017 – May 2020

• Specialized in the listing and sale of residential properties, establishing and nurturing client relationships, and managing targeted marketing campaigns. Mindbody, Atlanta, GA

Implementation Onboarding Specialist May 2014 - July 2018

• Provided comprehensive onboarding and training for new clients in industries such as wellness and personal care, developing educational materials and guiding the team of new specialists.

InterFirst Mortgage Company, Atlanta, GA

Loan Closer October 2009 - March 2014

Education

Bachelor of Business Management, Applied Management Grand Canyon University, Phoenix, AZ

Associate of Science, Business Administration

Medgar Evers College, Brooklyn, NY

Licenses

• Licensed Realtor, GA

• Certified Notary Public

Professional Affiliations

• Member, National Association of Realtor

References Furnished Upon Request

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