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House keeping Customer Service

Location:
Markham, ON, Canada
Posted:
April 12, 2024

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Resume:

Hotel Room Attendant with over * years of experience providing high-quality cleaning and customer service in busy hotels. Skilled at a range of tasks, from deep cleaning to restocking toiletries to making beds. A friendly and courteous approach to all guests, with a focus on attention to detail and high standards of cleanliness. WORK EXPERIENCE

Diversified Experience

In the hotel industry established a record of discussion, making, and experience in all phases of hotel operations and progresses guest and overall support function/facilities.

Cabin Steward 10 June 2016 - 2020

P&O Cruises Australia

Maintained cleanliness of all rooms and sanitized surfaces. Made beds and change linens.

Vacuumed carpets.

Kept hallways outside of cabins clean and neat.

Cleaned guest bathrooms and sanitized them.

Performed all other duties as assigned including helping in the laundry. Greeted guests upon arrival and departure

Ensured guest comfort by responding promptly to requests.

Senior Room Attendant Feb 2012 - December 2015 St. Regis Hotel & Al Gassar Residence

Perform all necessary cleaning activities such as dusting, sweeping and trash removal, mopping, and polishing Adhere to procedure and ensure all rooms are inspected according to department standards. Exercise tact and discretion when dealing with guests, and guests’ property Report any damages, shortcomings, and disturbances to supervisors Check and maintain stock levels

Comply with all rules regarding the health and safety of guests and coworkers

Room Attendant

The King Palace Abu Dhabi, UAE

Cleaned and maintained guest rooms, including changing linens, vacuuming, dusting, and cleaning bathrooms. Restocked all necessary supplies, such as toiletries and towels. Interacted with guests and provided excellent customer service. Maintained a tidy and well-stocked cart to support efficient cleaning and restocking.

Room Attendant

Galadari Hotel, Colombo, Sri Lanka

EDUCATION QUALIFICATIONS

Secondary Education:

Passed the G.C.E Ordinary Level Examination, Sri Lanka

Passed the G.C.E Advanced Level Examination, Sri Lanka Passport No: N9524283

PROFESSIONAL QUALIFICATIONS

Diploma in Hotel Management

Asian International Hotel School Sri Lanka

Complete MLC-2006 (Refresher & Updating Training for Stewards) SKILLS

PERSONAL DETAILS

Given Name: Aswar Mohamed Hassan

Date of Birth: 01st August 1991

Nationality: Sri Lankan

Gender: Male

Civil Status: Married

Passport No: N9524283

Nationality: Sri Lankan

LANGUAGES SKILLS

Sinhala - Native Language

English - Working Proficiency

Tamil - Working Proficiency

NON RELATED REFEREES

Mr. Mohammed Rifky

Security Manager

St. Regis Hotel& Al Gassar Residence

West Bay, Doha, Qatar Tel-

+974-********

Mr. RaniduWickramasinghe

Manager

Winstone Shipping

Nugegoda, Sri Lanka

Tel- +94-113******



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