Customer Success Manager

Tierra Wright

***.******@*****.*** 816-***-**** Remote, MO https://www.linkedin.com/in/tierra-wright SUMMARY

Seasoned Customer Success Manager with 11 years of experience, adept at boosting retention and revenue through personalized strategies and collaborative cross-selling initiatives. Excelled in prior roles by increasing customer satisfaction and sales team productivity. Seeking to leverage expertise in client relationship management and tailored solutions to excel as a Customer Success Manager.

WORK EXPERIENCE

Credit Glory Inc. Remote

Customer Success Manager Feb 2021 - Present

• Enhance customer retention by designing and applying personalized onboarding procedures.

• Analyze customer feedback to develop and execute strategies that elevate satisfaction levels.

• Collaborate with the sales department to uncover and capitalize on upsell and cross-sell opportunities, boosting account revenue by 15%.

OTR Leasing, LLC Leawood, KS

Sales Representative/Account Manager/Trainer May 2015 - Dec 2020

• Exceeded monthly sales goals by 26%, contributing to annual revenue of over $2.3 million.

• Maintained top performer status across three quarters through consistent achievement of sales objectives.

• Developed and implemented sales training programs, enhancing team productivity by 32%.

• Managed high-value client accounts, achieving a 15% boost in retention and upselling, while a consultative approach led to a 30% rise in customer satisfaction. SelectQuote Remote

Sales Development Representative May 2012 - Apr 2015

• Provided accurate and personalized Medicare plan recommendations by mastering details of Parts A, B, C, and D, thereby facilitating informed decision-making for clients.

• Enhanced enrollment rates by 5% through effective communication and active listening, addressing the unique healthcare requirements of Medicare beneficiaries.

• Maintained current knowledge of Medicare regulations, plan changes, and coverage options through collaboration with insurance carriers and healthcare providers, improving client satisfaction and service retention. EDUCATION

Western Governors University

Bachelor of Science, Information Technology

Salt Lake City, UT

Jun 2025

SKILLS

Project Management • Account Management • Business Development • CRM Software • Analysis Skills • Sales Management • Inside Sales • Computer Skills • Communication Skills • Phone Etiquette • Windows • It • Customer Service • Google Suite • Microsoft Excel • Python • SQL • Microsoft Office

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