Customer Service Specialist

Shandoria Breland

601-***-**** **************@*****.*** Laurel, MS 39440

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. SKILLS

Complaint Handling

CRM Software

Product Knowledge

Inbound and Outbound Calling

Multi-Task Management

Customer Service

Credit card payment processing

Problem-solving abilities

EXPERIENCE

CSR, SaviLinx, April 2022-January 2024

Handled customer inquiries and complaints in a timely manner. Identified customer needs and provided appropriate solutions. Researched required information using available resources. Followed up with customers to ensure their satisfaction. Assembler, Howard's Industrial, August 2018-December 2023 Read and interpret blueprints, schematics, drawings, and work orders to determine the specific assembly instructions.

Follow established assembly methods and procedures to ensure product quality standards are met.

Assemble components according to specifications using hand tools, power tools, and other equipment.

Position parts in jigs or fixtures for fastening with bolts, screws, rivets, or other fasteners. Inspect finished products for defects and conformance to customer requirements. Cashier, Pizza Hut, March 2018-June 2020

Greeted customers and answered any questions they had about the store's products and services.

Issued receipts, refunds, credits or change due to customers. Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

EDUCATION AND TRAINING

High School Diploma

Laurel High School, Laurel MS May 2007

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