HILARY COTTON

Cocoa, FL *****

Phone: 321-***-****

ad4yya@r.postjobfree.com

Objective: Offering a positive attitude and self-motivation with over 10 years of experience in office and call center environments. Proficient in Microsoft Office programs including Word, Excel, PowerPoint, Note, Teams and Outlook.

Abilities:

Prior Florida Notary Public, since August 2019 with a plan to renew my commission in 2023, Notary ID 1585373, commission #GG 363055.

Certified to complete Remote Online Notarizations.

Offering over 10 years of experience in an office environment.

Volunteered for Viera, Florida’s State Attorney’s Office in the Felony Intake Division performing administrative duties such as filing, sorting agencies letters, mailing subpoenas and creating case report files as some of my tasks.

Voluntarily completed 75 hours in the P.A.Y/Teen Court Program at the Titusville Courthouse from 2004–2006.

Currently enrolled in the Associate of Science Paralegal Studies program at Rasmussen University.

Completed courses in Critical Thinking, Communication, and Professional Communication.

Completed Courses in Microcomputer Applications focusing on Microsoft Office programs.

Completed courses in Legal Writing, Legal Research and Legal Ethics, Intro to Law and Family Law.

Starting Criminal Law and Procedure November 8, 2023.

Clerical and computer skills were used for filing paperwork in the U.S. Coast Guard as well as creating and organizing a file system and coordinating spreadsheets and tables through Excel for the files.

Excellent communication skills both written and verbal.

Typing skills of 50-60 words per minute on average.

Achievement oriented; effective in setting priorities and managing time.

Knowledge of principles and processes for providing customer and personal services to include customer needs, assessment, and meeting quality standards for services.

Critical thinker, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Proven ability to interact effectively with management, support staff and clients.

Employment History:

Florida Notary Public

8/2019-present Self Employed

Schedule appointments for clients.

Notarize documents for clients locally and elsewhere.

Officiate weddings in-state.

Certified for Remote Online Notarization as of July 2022.

Customer Service Representative

2017 Teletech/Brookdale Division (since has been dissolved) Rockledge, FL

Answer incoming leads via internet CRM system as well as incoming phone calls.

Give information on Brookdale Senior Living Communities and set appointment for customer to visit the community for a tour.

Meet appointment setting goals weekly and monthly.

Internet Sales Representative, Service Receptionist, Floor Sales Specialist

2016 Bob Steele Chevrolet Cocoa, FL

Performing administrative duties.

Answer incoming leads via internet CRM system as well as incoming phone calls.

Give information on vehicles/products and set appointment for customer to visit the dealership.

Set service appointments for customers both local and out of town.

Greet customers as they walk into the dealership and direct them where they need to go.

Meet sales goals weekly and monthly.

Call Center Representative

2014 Arnott Inc. Merritt Island, FL

Placed orders for customers.

Gave information about products to potential customers as well as creating customer information cards in the computer system.

Returned phone calls about products to interested parties.

Customer Service Representative

2014 eBay Enterprises Melbourne, FL

Answered inbound calls to the establishment for six different companies.

Worked diligently and efficiently to find a resolution to the caller’s concerns while maintaining a professional persona.

Maintained excellent Quality Assurance scores weekly.

Processed orders for customers, cancellations, refunds and return labels and tracking orders for customers.

Customer Care Representative

2013 Percepta Melbourne, FL

Answered inbound calls.

Worked diligently and efficiently to find a resolution to the caller’s concerns while maintaining a professional persona.

Maintained excellent Quality Assurance scores weekly.

Assisted customers with warranty, service bulletin and recall questions as well as walk through vehicle system updates.

Seaman Apprentice

2010 United States Coast Guard New Orleans, LA

Operate telephone to answer, screen calls, providing information, taking messages and scheduling appointments as needed.

Receive record receipts for services ensuring that all information was correct.

Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers.

Greet persons entering establishment, determine nature and purpose of visit, and or escort them to specific destinations.

Hear and resolve complaints from customers and public.

File and maintain records, update and organize file system.

Transmit information or documents using Microsoft Outlook, mail, or fax machine.

Analyze data to determine answers to questions from customers or members of the public.

Provide information about establishment such as location of departments or offices, or services provided.

Education History:

June 2021-September 2021 Keiser University A.S. Paralegal Studies

October 2021-Present Rasmussen University A.S. Paralegal Studies

Anticipated graduation date of July 2023

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