Aishia Jones

Utilities Intake Specialist/Customer Service Professional

Cleveland, OH 44119

ad4yx6@r.postjobfree.com

216-***-****

Highly personable and knowledgeable Utilities Intake Specialist/Customer Service Professional with experience in account management, call-center and in person operations within the Utilities, Health care and banking industries.

Demonstrated ability to gain customer trust and provide exceptional world class service and conflict resolution.

Proficient in Salesforce, Ocean, Microsoft Office Systems-Microsoft Word, Excel, PowerPoint*, Microsoft Access, and Microsoft Outlook, Medical Terminology. Type 35-40 Wpm. Authorized to work in the US for any employer

Work Experience

Customer Service/Utilities Intake Specialist

CHN Housing Partners - Cleveland, OH

March 2017 to March 2024

Essential job functions: is to complete applications for persons applying for water and sewer affordability and sewer crisis programs and other related utility assistance programs within Cuyahoga County. Interviews are conducted either in the office or remotely via telephone/video conference, determines eligibility and informs applicants of application status via mail. Completes all necessary forms for enrollment in these programs and acquires appropriate documentation; refers applicants to other resources within CHN Housing Partners or partnering agencies. Reviews and processes energy water/ sewer applications for persons who have applied online, mailed in, faxed or directly dropped off at the program office. Performs a final electronic review of applications for accuracy to identify any errors or omissions and assures that required forms are complete with supporting documentation as required in the program guidelines. Attends and participates in meetings, training sessions, outreach events and workshops to provide best practices and professional resources to assist with increasing client knowledge with community resources.

Clinical Team Assistant

CARTENDERS Home health-care agency - Beachwood, OH May 2014 to February 2016

Clinical Team Assistant job duties are:

•Be responsible for administrative functions that assist in the daily clinical team operations.

•Perform data entry of multiple documents, scheduling, supply tracking, and phone triage.

•Perform Payroll functions.

•Assemble medical records.

•Maintain personnel files.

•Assist the Director of Professional Services.

Skills Used

Excellent communication, superior world class customer service, administrative abilities, professional phone etiquette, call center experience, basic computer skills using Microsoft office, typing, filing, data entry, medical coding, operating office equipment such as copy/fax/scanner machine. CALL CENTER REP/SCHEDULER

CLEVELAND CLINC/NEUROLOGICAL INSTITUTE - Solon, OH July 2010 to March 2013

Schedule appointments for patients in an inbound call center setting. Complete and process registration and explain special instructions and directions to patients.Schedule testing, and urgent appointments requests. Transfer patients to appropriate doctors office and departments. Make follow up calls to patients to confirm time and date of scheduled appointment request. Customer Marketing Representative

BANK OF AMERICA - Beachwood, OH

July 2008 to July 2010

Work in a call center environment servicing customers with their accounts. Provide world class sales and services, from changing interest rates (if qualifying) to offering the latest products the bank is offering, to processing payments, credits, waiving fees and also collecting on pass due payments. Education

Some college

Skills

• Microsoft Access

• Intake (7 years)

• Documentation review

• Conflict management (10+ years)

• Customer service (10+ years)

• Communication skills

• Time management

• Microsoft Office

• Salesforce

• Typing

• Account management

• Medical terminology

• Documentation review

• Negotiation

• Payroll

• Microsoft Access

• Sales

Contact this candidate